Last Updated: April 2024
75% of customers prefer live chat over any other option since they receive instant assistance. Live chat also has the highest customer satisfaction rating of 73% and can boost conversion rates by 40%.
If you are a business owner, then you may know that Acquire is an advanced live chat software using which you can gain all the mentioned benefits. However, there are many Acquire alternatives, if you want to switch to other software or want to try something new.
In today’s blog, we have compiled a list of the 7 best Acquire live chat alternatives in 2024. Also, we will explore their key features, ratings, and pricing to help you make an informed decision.
What you should be looking for in Live Chat software?
When choosing a live chat software, it is crucial to identify the key features that align with your business needs. Thus, we have listed a few essential features below that you should look for:
- Customization: Seek live chat software that includes customization options, such as chat widget, colors, etc., to match your brand’s look and feel for creating a consistent customer experience
- Automation: It should have the ability to provide instant responses to routine customer inquiries and handle repetitive queries.
- Reporting and analytics: Look for live chat software that allows you to monitor key metrics and identify areas for improvement through in-depth reporting and analytics.
- Omnichannel integration: The software should be able to integrate all communication channels used by your business.
7 best Acquire live chat alternatives
1) Saufter
Pricing: Custom pricing.
Rating: 5/5
Saufter offers a range of features designed to streamline your workflows and increase efficiency through clever automation. Its user-friendly interface makes it easier for your support team to provide immediate assistance, resolve issues, and build stronger relationships with your customers.
Key features:
- Omnichannel integration: Integrate multiple channels of communication such as website chat, social media, and messaging apps into a unified platform. This enables you to handle queries from different channels efficiently and provide a consistent customer experience.
- Knowledge base integration: Create a repository of helpful articles, FAQs, and other resources by integrating the knowledge base into your store. Additionally, by connecting the live chat and knowledge base, you can directly send relevant articles to your visitors.
- 24/7 self-service options: Enable your customers to solve problems on their own through the 24/7 self-service option.
- Customizable widget: You can customize the chat widget to match your brand’s look and feel for consistent branding.
- Email integration: By integrating your email support with Saufter, you can better organize and manage your email requests. Even send AI-drafted emails to your customers.
- Real-time reports and insights: Get detailed, real-time insights on customer support key metrics across channels, including your live chat interactions that give you a clear view of your support team’s performance.
2. Drift
Pricing: The Premium plan starts at $2500/month; Contact Drift for Advanced and Enterprise plan pricing details.
Rating: 4.4/5
Drift helps you to deliver personalized conversations through chat, email, video, or whatever method your customers prefer. It has powerful tools that are designed with a focus on conversational marketing and customer service.
Key Features:
- Live chat and custom chatbots: Engage with your customers in real time through live chat. Automate conversations with the custom chatbot feature to instantly address common queries or gather information from customers.
- Real-time dashboard: Get real-time analytics and reporting on key metrics such as agent performance, response time, customer satisfaction, etc.
- Knowledge base integration: Allows you to connect your knowledge base to the Drift.
- Estimated wait time: Display an appropriate expectation timing in the chat window to inform customers when agents are available.
3. Intercom
Pricing: The Starter plan starts from $74 with a 14-day free trial; the remaining are custom pricing plans
Rating: 4.4/5
Intercom is another great Acquire alternative designed to scale assistance with strong messaging and automation.
Key features:
- Chatbots and automation: Intercom allows you to automate responses to common queries. You can also deploy chatbots to provide immediate assistance, gather information, and route conversations to the right person.
- Customization: Customize the appearance of your live chat widgets to match your brand’s appearance and design.
- Collaboration: Let your team of agents collaborate with private notes and @mentions so they can work together more efficiently.
- Conversation history: Intercom maintains a detailed record of past conversations to ensure your support agent can provide more contextualized support.
4. LiveChat
Pricing: $20/user/month for the Starter plan; the rest of the plans are custom priced, and all come with a 14-day trial.
Rating: 4.7/5
With features like chat transcript, multilingual chats, and software integrations, LiveChat can help to enhance your customer interactions.
Key Features:
- Customization: Adjust the look and feel of your chat widget according to your branding for a personalized, consistent experience.
- Report and analytics: Measure the effectiveness of your customer support and identify areas for improvement through detailed analytics and reports.
- Messaging channels: Engage with your customers through their preferred channels of communication by integrating multiple channels, like website, app, WhatsApp, Instagram, etc.
- File sharing and co-browsing: LiveChat allows agents and customers to share files within the chat session, enabling consumers to access additional resources.
- Ticketing: Create a ticket for complex user issues from channels such as chat and email. Furthermore, you can manage your tickets from the web, desktop, and mobile.
5. Kustomer
Pricing: Paid plans begin at $29 per user (14-day free trial included).
Rating: 4.4/5
Kustomer offers comprehensive features like unified view, automation, self-service options, clever reporting as well as integrations.
Key Features:
- Omnichannel integration: Kustomer integrates multiple channels including live chat, email, social media, etc., on a single platform so you can provide a unified customer experience across all channels.
- AI chatbots: Provide automated responses to routine inquiries with the help of AI-powered chatbots.
- Customization: Tailor the chat widget of Kustomer to suit your brand’s colors and design to ensure consistent branding.
- Customer context and history: Kustomer gives you a detailed view of each customer’s context and interaction history.
6. Zendesk
Pricing: 14-day free trial; paid plans start at $19/user/month
Rating: 4.3/5
Deliver rich conversational experiences across all channels through Zendesk and make your workflow easier by facilitating real-time customer interactions through automation.
Key features
- Omnichannel support: Connect with customers across different channels, including popular social media platforms and live chat.
- Customization: Customize your live chat and helpdesk as per your brand’s requirements to have a consistent appearance.
- Automation: Zendesk gives you the ability to provide 24/7 support through automation. It also helps customers self-serve by providing appropriate links, enabling them to resolve issues on their own.
- Performance metrics: Track key metrics like your agent’s performance, customer satisfaction, and several other detailed analytics.
7. Freshdesk:
Pricing: Free trial of 21 days; paid plans start at $15/user/month
Rating: 4.5/5
Freshdesk is equipped with a range of features that help to enhance customer interactions and support. It offers real-time messaging options, customizations, and automation that enable you to deliver efficient, personalized chat support.
Key features
- Omnichannel support: Connect with your customers on the channels they prefer by integrating multiple platforms including popular social media platforms.
- Customization: Customize the chat widget to match your brand for a seamless user experience.
- Analytics and reports: Review your team’s performance in real-time with the help of a visual summary and in-depth analytics from Freshdesk.
- Chatbots and automation: With chatbots and automation, you can provide automated responses, gather customer information and assist with basic troubleshooting.
Conclusion
In conclusion, it is important to consider your business needs, budget, and specific features while choosing the best alternative to Acquire live chat. We hope the above information has cleared your doubts and taken you a step closer to your decision.
If you’re looking for a reliable alternative to Acquire live chat with a user-friendly interface and comprehensive set of features, Saufter is the better option. Saufter live chat is equipped with next-gen automation and capabilities that enable you to deliver a seamless customer experience. It also helps to reduce costs and enhance your team’s productivity.
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