Customer Success, Customer Support
Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking...
Customer Retention, Customer Success
Shopify came into existence in 2004. The platform accounts for more than 500,000 active stores that generate around $40 billion in sales, making Shopify conversion rate optimization harder. According to Blend, “A desktop Shopify conversion rate of over 3.1% would mean...
Customer Success, Customer Support
Here’s an easy, low-cost way to increase average order size and improve customer retention: solve customer problems in the first attempt. The advantages are many: Lower operating costs, Better upselling opportunities Better customer satisfaction, and Revenue growth. ...
Customer Retention, Customer Success
If you are still wondering whether a loyalty program is worth the investment, here is what research has to say: 81% of customers are more likely to continue buying from brands that have one. The pandemic has once again reminded businesses that existing customers can...
Customer Retention, Customer Success
If you’re an online e-commerce store owner, you probably have used social media one way or another to market your products. For an industry that is expected to grow to $4.5 trillion by 2021, social media is a great leveller – it has helped small online...
