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Best 8 Practices For Successful Customer Feedback Management

Best 8 Practices For Successful Customer Feedback Management

Customer Success

Are you an entrepreneur looking to boost your company’s sales and land a great position? Then, obviously, you should keep your customers happy by providing them with good service. As in a business, you should be aware of whether you have delivered on your goals...
5 Top Remote Collaboration Tools for Customer Service Teams

5 Top Remote Collaboration Tools for Customer Service Teams

Customer Success, Customer Support

Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking...
Shopify Conversion Rate Optimization: 14 Proven Ways to Boost Revenue!

Shopify Conversion Rate Optimization: 14 Proven Ways to Boost Revenue!

Customer Retention, Customer Success

Shopify came into existence in 2004. The platform accounts for more than 500,000 active stores that generate around $40 billion in sales, making Shopify conversion rate optimization harder. According to Blend, “A desktop Shopify conversion rate of over 3.1% would mean...
How to Improve First Time Fix Rates to Achieve Higher Customer Satisfaction

How to Improve First Time Fix Rates to Achieve Higher Customer Satisfaction

Customer Success, Customer Support

https://helpdesk.helplama.com/wp-content/uploads/sites/7/2022/07/Final-1-18.mp3 Here’s an easy, low-cost way to increase average order size and improve customer retention: solve customer problems in the first attempt. The advantages are many: Lower operating costs,...
30 Personalization Stats That Every B2B Marketer Should Know!

30 Personalization Stats That Every B2B Marketer Should Know!

Customer Success

If you are still using the same marketing copy to target all of your customers, then you might end up losing them to your competitors who are implementing personalized marketing. Today’s consumers want companies to provide an exceptional customer service experience...
4 Loyalty Program Ideas That Can Boost Your E-commerce Sales

4 Loyalty Program Ideas That Can Boost Your E-commerce Sales

Customer Retention, Customer Success

If you are still wondering whether a loyalty program is worth the investment, here is what research has to say: 81% of customers are more likely to continue buying from brands that have one. The pandemic has once again reminded businesses that existing customers can...
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