Customer Retention, Customer Support
Every new customer matters greatly for any business in increasing profits, and ROI. But what matters the most is how long that customer will stay loyal to your brand and how much business he brings to you repeatedly! Additionally, the costs involved in new customer...
Customer Retention, E-commerce
How do you know whether your referral program is performing as expected? By benchmarking it against other programs in your niche. Many metrics can help you get a clear picture. However, referral rate is the ultimate measure of the successful performance of your...
Customer Retention, Customer Success
Shopify came into existence in 2004. The platform accounts for more than 500,000 active stores that generate around $40 billion in sales, making Shopify conversion rate optimization harder. According to Blend, “A desktop Shopify conversion rate of over 3.1% would mean...
Customer Loyalty, Customer Retention
Do you know that members of top-performing loyalty programs are 77% more likely to choose your brand over the competition? If you want to stand out from your rivals, you should essentially know the importance of Loyalty program strategies that can alter the behaviors...
Customer Retention, Customer Success
If you are still wondering whether a loyalty program is worth the investment, here is what research has to say: 81% of customers are more likely to continue buying from brands that have one. The pandemic has once again reminded businesses that existing customers can...
Customer Retention, Customer Success
If you’re an online e-commerce store owner, you probably have used social media one way or another to market your products. For an industry that is expected to grow to $4.5 trillion by 2021, social media is a great leveller – it has helped small online...
