Hiring for Customer Service A Step-by-Step Guide
Customer Service plays a significant part in the value chain of a customer. It refers to the interaction between the customer and the company at any time before, during, or after a purchase. This interaction defines the make or break of a company’s success. Therefore,...
A Beginner’s Guide to Help Desk Automation
It is very crucial to offer in-time reliable services to your customers. Automating your service desk workflow will give your business the ability to do this. In fact, helpdesk AI is designed to offer faster services and reduce the workload of your customer service...
Why Is A Customer Service Knowledge Base The Ultimate Self-Service Resource?
Did you know that 91% of the customers prefer an online knowledge base over any other customer support? In today’s fast-paced world, everyone wants answers to their question with just a click. Customers would just prefer to search their query and solve it rather than...
10 Must-know After Sales Service Practices in 2022
Every new customer matters greatly for any business in increasing profits, and ROI. But what matters the most is how long that customer will stay loyal to your brand and how much business he brings to you repeatedly! Additionally, the costs involved in new customer...
How to Communicate Shipping Delays to Customers in 2022
Imagine this: An angry customer calls to inquire about their order. It was supposed to reach them in 5 days, but it’s been a week, and they still haven’t received the order. You tell them that the order is late and will reach them in 3 to 4 days. But, the...Outsource Your Customer Support To the Experts!
