What channels do you wish to use the Helplama Helpdesk for?(Required) Email Live Chat Phone Instagram Facebook Twitter TikTok Self Service Others Others (If there are any other channels that are not available, Please specify them with a comma !)(Required) Which category describes your business the best?(Required) E-commerce Software As a Service (SaaS) Technical Services Other Others (Which other category describes your business the best?)(Required) How many logins do you think you’ll need?(Required) 1-5 logins 5-10 logins 10-50 logins 50+ logins How many tickets do you think you'll be getting? A mere estimate will be a-ok!(Required) 0-50 tickets/month 50-500 tickets/month 500-5000 tickets/month 5000-10,000 tickets/month 10,000+ tickets/month We can build custom automations for you. Which one of the following automations would you like to use? Partial automations are where the software escalates to your team before delivering the final resolution.*(Required) Automate refunds/exchanges (fully or partially) Automate order modifications and cancellations Automate issues related to tracking, delayed or lost orders Automate warranty issues Automated order monitoring - You are notified of any order delays in fulfilment or in transit I do not want any automations, full or partial! I would prefer to deliver support manually Others Please enter other automations you would like to use(Required) The Helpdesk will be able to offer insights related to e-commerce operations. Which operational insights would you be interested in?*(Required) Biggest causes for refunds and exchanges. Which carriers cause the most delayed or lost shipments. Which products are returned the most Which strategies prevent refunds the best Tell me more insights you can offer No, I do not want these I would prefer different insights Please enter the other operational insights you would be interested in(Required)Please enter the other operational insights you would be interested in The Helpdesk will be able to notify about urgent trends. Which performance notifications would you be interested in?*(Required) Notification for a sudden increase in refund rate Notification for a sudden increase in orders reported as delayed. Notification for a sudden spike in volume Notifications for pre-purchase enquiries not converting or an increase in angry customers. Tell me more insights you can offer No, I do not want these. I would prefer different notifications Please enter the other performance notifications you would be interested in(Required)Please enter the other performance notifications you would be interested in Would you be interested if resolved tickets could automatically be converted to helpdesk articles?(Required) Yes No Maybe Would you be interested if your existing, pro users could offered to answer queries from other users for rewards?(Required) Yes No Maybe Would you be interested if resolved tickets could be automatically converted into forum posts?(Required) Yes No Maybe You're almost there! Just need the following details so that we can send you a demo and the pricing for your requirements.Your Name(Required) Your Email(Required) Phone(Required)Company Name(Required) Δ
