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FAQ
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Automated Live Chat Solution
Actionable insights with smart alerts
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What channels do you wish to use the Helplama Helpdesk for?
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Email
Live Chat
Phone
Instagram
Facebook
Twitter
TikTok
Self Service
Others
Others (If there are any other channels that are not available, Please specify them with a comma !)
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Which category describes your business the best?
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E-commerce
Software As a Service (SaaS)
Technical Services
Other
Others (Which other category describes your business the best?)
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How many logins do you think you’ll need?
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1-5 logins
5-10 logins
10-50 logins
50+ logins
How many tickets do you think you'll be getting? A mere estimate will be a-ok!
(Required)
0-50 tickets/month
50-500 tickets/month
500-5000 tickets/month
5000-10,000 tickets/month
10,000+ tickets/month
We can build custom automations for you. Which one of the following automations would you like to use? Partial automations are where the software escalates to your team before delivering the final resolution.*
(Required)
Automate refunds/exchanges (fully or partially)
Automate order modifications and cancellations
Automate issues related to tracking, delayed or lost orders
Automate warranty issues
Automated order monitoring – You are notified of any order delays in fulfilment or in transit
I do not want any automations, full or partial! I would prefer to deliver support manually
Others
Please enter other automations you would like to use
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The Helpdesk will be able to offer insights related to e-commerce operations. Which operational insights would you be interested in?*
Biggest causes for refunds and exchanges.
Which carriers cause the most delayed or lost shipments.
Which products are returned the most
Which strategies prevent refunds the best
Tell me more insights you can offer
No, I do not want these
I would prefer different insights
The Helpdesk will be able to offer insights related to e-commerce operations. Which operational insights would you be interested in?*
(Required)
Biggest causes for refunds and exchanges.
Which carriers cause the most delayed or lost shipments.
Which products are returned the most
Which strategies prevent refunds the best
Tell me more insights you can offer
No, I do not want these
I would prefer different insights
Please enter the other operational insights you would be interested in
(Required)
The Helpdesk will be able to notify about urgent trends. Which performance notifications would you be interested in?*
(Required)
Notification for a sudden increase in refund rate
Notification for a sudden increase in orders reported as delayed.
Notification for a sudden spike in volume
Notifications for pre-purchase enquiries not converting or an increase in angry customers.
Tell me more insights you can offer
No, I do not want these.
I would prefer different notifications
Please enter the other performance notifications you would be interested in
(Required)
Please enter the other performance notifications you would be interested in
You’re almost there! Just need the following details so that we can send you a demo and the pricing for your requirements.
Your Name
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Phone
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Company Name
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