Actionable Insights With
Utilize your data to its fullest potential with personalized insights and alert notifications. With Helplama, you can stay in front of customer traffic and send an immediate alert to your agents to investigate the situation.
Receive real-time notifications whenever significant alterations or events take place, so you can act quickly
Keep Track of :-
Track the number of interactions that convert into sales
Get up-to-minute updates on customer satisfaction
Measure your team’s ability to handle customer support issues
Know the key reasons for customer returns and refunds and revise your policies accordingly
Keep track of product issues reported by customers in real-time and fix them
Measure the average time taken to resolve tickets
Use the insights to TAKE ACTION
When significant changes or events take place, we send you immediate alerts so you can take immediate action and inform your team.
Notify agent about..
We Cover All Your Support Channels!
Graphs that show your live data on support volume and agent activity
Track the revenue generated from different channels and what interaction converts
Get data on live chat usage, chatbot interaction, response times, types of issues, and more.
Keep track of self-service usage and the number of urgent cases.
Try Helplama Helpdesk today and see the difference!
Helplama is the perfect solution for any business that needs to make sense of their data.