Turn Your Support
Scenarios Into Self Service
Automate Some Workflows, Humans Do The Rest!
Live Chat Integration
Don’t jump around to find their previous tickets.
Don't Want To Automate Everything? We Got You!
Helplama Is An E-Commerce Specialist
Helplama Helpdesk allows your customers to initiate returns/exchanges requests on their own anytime and anywhere.
24/7 Order Monitoring
Helplama Helpdesk monitors your orders 24×7 for delayed delivery issues, empowering you to proactively offer customer support and handle the issues before your customers get angry.
From editing order quantities to changing other order specifications, your customers can do it all directly
Helplama Helpdesk scans your orders 24/7 and notifies you immediately upon detecting any late delivery issues.
Avoid order cancellations by empowering your customers to change shipping addresses after placing an order.
Custom Automation For SaaS
If you run a Software as a service (SaaS) company, Helplama enables you to build custom automation for your customers’ repetitive support requests like login issues, reset passwords, plan upgrades, reporting bugs, and more. This allows your team to focus on more technical issues and development tasks.
Empower your customers to resolve login issues on their own with the Helplama self-service portal
Guidance with settingsGuide customers by creating an interactive step-by-step guide to configure settings.
Plan change request
Enable your customers to request plan change without contacting your support team.
Create a knowledge base with step-by-step instructions to manage and troubleshoot bugs.
We create custom automations for our clients. Feel free to request the custom automations you need.
We Cover All Your
- One view for all customer tickets
- Automate follow-ups
- Trigger notifications
- Smart insights
- Proactive customer support
- Mobile app
- Convert chats to tickets
- Follow up on pre-purchase chats
- Upload IVR recordings
- Route calls to your phone
- Convert calls to tickets
- FB, Instagram, WhatsApp, and more
- Automate recruitment of brand partners
- Use WhatsApp for customer service
- Convert WhatsApp chats to tickets
- Offer self-service with chatbots
- Native SMS integration
- Triggers and notifications
- Automate follow-ups