Trusted by 1000+ brands worldwide
You will not receive the full ROI from your customer support spend unless you’re using it as a marketing channel. Helplama Helpdesk is the only helpdesk that aims to do just that. It identifies happy customers and tries to automate the collection of Google reviews, Trustpilot reviews, and user-generated videos that you can use for your social media content. Every customer touchpoint matters and customer service can be a major one!
Your team will get access to our e-commerce marketplace where you will be able to hire experienced and tested customer service professionals. You will be able to test them on your process without much trouble and you will be able to hire them.
The ONLY helpdesk that allows you to automate the training for new agents. Helplama’s easy-to-use training module will train and test your team members based on YOUR previous chats/tickets. Our software will score them on their responses, allowing you to track their performance.
Learns when your lead agents deliver send out responses. Creates Simulations.
Then, Guides Trainee Agents on Simulated tickets ( No Responses are sent out )
Gives Step-By-Step Guidance To Trainees On Tools Such as Shopify
Creates Accuracy Reports So That You Can Easily Choose The Best Agents
The only helpdesk software out there that automatically detects delays and issues with your customers' orders and helps you proactively resolve the situation and wow your customers!
Still handling returns manually? Helplama Helpdesk is the only helpdesk that comes with an in-built portal to automate returns and exchanges. It allows your customers to automatically choose the items they wish to return or exchange, and based on your policies, it allows them to place an exchange order.
Allow your customers to self-create return or exchange requests, and increase customer satisfaction and team productivity.
With Helplama helpdesk, not only your team but your customers can also ‘DOWNLOAD’ return labels in one click.
Tired of having to jump between tickets and different pages? Helplama Helpdesk allows you to view ALL! the messages and important events in a customer's history inside a single! view! You'll be able to see when an order was placed, returned or when a return was requested.
Indeed, social media has become the new frontier of customer service. That’s why we ensure integration with the most popular social media platforms like Facebook and Instagram. We also ensure your customers receive a seamlessly integrated support experience.
Helplama helpdesk offers one-click integration with the most popular e-commerce platforms including Shopify, Magento, and Woocommerce
Add a customized live chat widget to your website with Helplama helpdesk software, and stop customers from abandoning your website.
Integrate your email support with the Helplama helpdesk. With AI-drafted emails, make sure none of your customers emails remain unanswered and reduce your email traffic and workload at the same time.
Slack is one of the messaging platforms we offer integration with, making it easier and more productive for your team to communicate with other team members and departments.
Whether you're facing issues setting up an integration or simply want to have a chat, you can reach out to our amazing support team and we will resolve everything for you ASAP!
Give Helplama a try and see for yourself if it's a good fit for your needs.