Frequently Asked Questions
Helplama Helpdesk seamlessly integrates with well-known social media platforms such as Facebook, Instagram, and WhatsApp, facilitating efficient management of customer queries and communication. Furthermore, it incorporates a data-driven AI chatbot for live chat assistance and enables you to integrate email support.
Certainly! Helplama Helpdesk provides smart self-service options that are available round-the-clock via platforms like Facebook, WhatsApp and Instagram.
Helplama Helpdesk consolidates all customer interactions into a unified display. This eliminates the need to manually search for previous tickets and empowers you to deliver consistent customer support.
Helplama Helpdesk monitors your orders 24/7 to detect delayed deliveries so you can address any potential issues and provide proactive customer support.