Last Updated: April 2024
Are you looking for the best helpdesk app for your Shopify store in 2024? With so many options available, it can be overwhelming to choose the right one. To simplify your search, we have compiled a list of the top 8 best helpdesk apps for you.
These apps offer various features, such as live chat, email support, and social media integration, to provide excellent customer service and support management. Let’s dive into the details and find the perfect helpdesk app for your Shopify store.
1) Saufter
Rating:⭐5/5
Pricing: Custom pricing; 15-day free trial
Saufter is the perfect solution for you if you are looking for comprehensive helpdesk software. Saufter is equipped with AI and triggers that send you intelligent notifications, alerting you of potential customer support issues that you would prefer to avoid altogether.
Features
- Omnichannel Support – Saufter provides support across all channels including email, voice, social media, and chat.
- Live Chat with Integrated Knowledge Base – This live chat feature allows you to get real-time support from a support agent. The integrated knowledge base ensures that support agents can quickly provide relevant and accurate information to your customers.
- Automate E-Commerce Workflows – Enable the automation of various e-commerce workflows such as returns, exchanges, order modifications, order scanning, warranty issues, etc.
- One View for Entire Customer History – Saufter provides a comprehensive view of your customer’s history, including their previous purchases, support tickets, and interactions with your agents.
- Insights and Reports – Saufter provides insights and reports on various metrics such as response time, customer satisfaction, etc. This helps you identify areas of improvement and measure the effectiveness of your support team.
2) Whatsapp Marketing Helpdesk by DelightChat
Rating:⭐4.6/5
Pricing: Paid plan starts at $49/month with a 14-day free trial.
DelightChat’s omnichannel support inbox streamlines your customer service, improves team productivity, and grows sales through WhatsApp marketing. It also offers you official WhatsApp business API access and powerful broadcasts, automation, and campaigns.
Features
- Team Collaboration – Collaborate with your team members to provide a seamless and consistent customer experience.
- Innovative Technology – Utilize the latest technology, such as AI-powered chatbots, to enhance your customer service and improve efficiency.
- Personalized Approach – Send targeted WhatsApp broadcast campaigns to increase sales and improve your customer engagement.
3) Gorgias ‑ Live Chat & Helpdesk
Rating:⭐ 4.3/5
Pricing: Paid plan starts at $10/month with a 7-day free trial.
Georgia centralizes all your customer conversations, orders, and social comments in one view, reducing checkout friction. It also offers self-service resources and personalized macros.
Features
- Access Shopify Orders – You can view, edit, and cancel Shopify orders without leaving the Gorgias customer view.
- Monitor Support Performance – Observe your team activity and support metrics on live dashboards to improve your support.
- Quick Customer Support – You can provide instant responses to customers with self-service menus that don’t require an agent.
4) Reamaze Live Chat & Helpdesk
Rating:⭐4.6/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
With Reamaze, you can streamline communication across multiple channels, improve efficiency, and focus on what you do best.
Features
- Customer Support – You can handle customer support requests from various channels including email, chat, social media, SMS, and voice.
- Automated Engagement – This allows you to use AI to create automated prompts, push notifications, and chatbots to increase sales.
- Shopify Management – Manage your Shopify orders while communicating. with customers, and even modify or create new ones.
5) Richpanel Helpdesk & Live Chat
Rating: ⭐5/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
Richpanel Helpdesk helps your customers find answers to their queries quickly and efficiently, reducing the need for repetitive interactions with support agents.
Features
- Help Agents Resolve Faster: Unifying all channels and customer data in one screen can help your agents resolve customer issues more quickly. By having access to all relevant information in one place, agents can provide more personalized and efficient service, resulting in higher customer satisfaction.
- Connect High Intent Visitors – By connecting high intent visitors with live chat agents, you can increase your chance of converting them into customers. These visitors are actively seeking information and are more likely to make a purchase, so providing them with personalized assistance can make all the difference.
- Manage Your Staff Efficiently – Smart scheduling, assignment, and reporting tools can help you manage your staff more effectively. By optimizing staff schedules and assignments, you can ensure that customer service is always available when needed.
6) eDesk - Help Desk & Live Chat
Rating:⭐4.8/5
Pricing: Paid plan starts at $89/month with a 14-day free trial.
eDesk, a top customer service app for Shopify, offers an AI tool to assist in responding to queries, one-click invoice creation, and auto-translation.
Features
- Smart Inbox – It allows you to centralize support requests from multiple channels, making it easier for you to manage and respond to customer inquiries.
- Integration – You can integrate with other translation apps, making it easier to communicate with customers who speak different languages.
- AI-Powered Automation – Streamline your customer service workflow and save time on repetitive tasks.
- Live Chat – Improve your customer experience and increase conversions by using eDesk’s live chat feature to provide real-time support to your customers.
7) Zendesk
Rating:⭐3.5/5
Pricing: Paid plan starts at $49/month with a 14-day free trial.
Zendesk Support and Chat allow your agents to access all the necessary information needed to respond to your customer inquiries without leaving the conversation.
Features
- Simplify refunds – You can process refunds and cancellations directly from the app, without having to switch between different screens.
- Ticket Management – Zendesk ticketing system provides a streamlined interface that makes it easy for your agents to handle all their tickets in one place. You can easily keep track of all customer inquiries and make sure that each one is addressed in a timely and efficient manner.
8) Chatdesk - 24/7 Email Support
Rating:⭐5/5
Pricing: Free; paid plan starts at $250/month with a 14-day free trial.
Chatdesk provides 24/7 customer support across multiple channels like social media, email, live chat, and SMS.
Features
- Effortless Scaling – You can set up automated responses, self-service options, and chatbots to handle common issues, leaving your support team free to focus on more complex issues.
- Faster Scalability – As your business grows, so will your support needs. With on-demand agents, you can scale your support system faster without worrying about the logistics of hiring, training, and managing support teams.
- Efficient Staff Management – Create schedules with ease, assign tasks based on skills and availability, and track progress in real-time. By automating these tasks, you can free up time to focus on more important matters, such as mentoring and training your team.
To Sum Up
Providing excellent customer service is crucial to the success of any business.
If you’re looking for the best Helpdesk for your Shopify store in 2024, we recommend checking out the top 8 Helpdesks on our list.
Furthermore, with free trials and plans available, there’s no harm in giving them a try to see which one suits your business needs the most.
