Last Updated: April 2024
As an e-commerce business owner, managing returns can be a tedious and time-consuming process. Fortunately, integrating the right return management plugin for Shopify simplifies the return process. The plugin allows you to automate your return process, provide better customer service, and ultimately, increase your sales.
In fact, Forbes says that 95% of consumers reported that they would make a purchase from a brand again if they had a satisfactory experience with returning a product.
Thus, in this article, we have compiled a list of the top 7 return management plugins for Shopify in 2024, so you can easily find the one that fits your business needs.
7 Top Shopify Return Management Plugins
1) Saufter
Key Features
- Automate returns and exchanges: Automates your entire returns and exchanges process by allowing your buyers to easily initiate returns and exchanges through your self-service returns portal.
- Automate return labels: Your team and buyers can download the return label with a single click.
- Anti-refund strategies: Reduce the number of refunds you have to issue with the anti-refund strategies. This includes offering the best discounts or deals to encourage your customers to exchange.
- Track delivery delays: Saufter monitors your orders 24/7 and detects delays or any other issues. So, you can take necessary action quickly and ensure that your consumers have a positive experience.
- Track key return metrics: Track key return metrics like the number of returns and the reasons for returns. This information helps you identify trends and make improvements to your returns process.
2) Return Prime:Order Returns app
Rating: ⭐ 5/5
Pricing: Start plan is Free; Grow starts at $19.99/month; Scale is a custom plan
Return Prime:Order Returns app simplifies and automates your return process. It is an all-in-one returns and refunds Shopify app that allows you to manage returns, exchanges, and refunds in one place. This makes it easier for you to streamline your operations.
Key Features
- Returns and exchanges: Enable in-store returns and exchanges with any product. Also, customize your own return policy.
- Return label: Automatically sends return labels to your customers and even creates replacement orders in your store.
- Refund methods: Offers various refund options, including the ability to refund your buyers to their card or refund in the form of a store credit or gift card.
- Integrations: Connect your 3PL partner, mobile apps, and any other apps with Return Prime.
- Migration: Easily migrate to Return Prime from any other returns app.
3) ReturnZap ‑ Returns Management
Rating: ⭐ 5/5
Pricing: Plans begin from $8.95/month; 14-day free trial
With no per-return fees, ReturnZap – Returns Management allows you to process any number of returns. This return management plugin also supports international returns, including the US, UK, and Europe.
Key Features
- Embedded portal: Enable your buyers to look up their orders, and initiate self-service returns. Plus, automates RMAs.
- Return labels: Let your customers purchase return labels or print prepaid ones from carriers like FedEx, UPS, USPS, Canada Post, and more.
- Shipping carriers: Supports dozens of shipping carriers in countries US, UK, Canada, Australia, and Europe.
- Email notifications: Update your buyers with email notifications and alerts.
- Return policy: Customize your return policy with return rules logic.
- Dropship returns: Manage drop ship returns to multiple vendor addresses.
- Translations: Supports translations in 10 different languages, such as German, Spanish, and French.
4) PostCo: Returns & Exchanges
Rating: ⭐ 4.8/5
Pricing: Free trial for 14 days; paid plans start from $49/month
PostCo: Returns & Exchanges app helps you to create your own returns center. Because of its branded returns portal, customizable return policies, and configurable policy rules, you can increase customer loyalty and retention. Learn more about PostCo’s features below.
Key Features
- Customization: Customize your returns portal completely by adding your logo, URL, and images, as well as, modifying the color scheme, fonts, etc.
- Return policy: Add business logic to your returns and customize your policies. Plus, configure rules to enable specific return outcomes and meet your needs.
- Return options: Provide your customers with a variety of return options. This includes refunds, store credit, and exchanges for products of equal or higher value.
- Shipping label: Generate shipping labels with customizable options or choose from over 50 ready-made integrations.
- PostCo setup: Set up process takes only a few minutes, with no custom integration. Further, PostCo assists you with custom onboarding and/or setting up custom integrations.
5) Rich Returns
Rating: ⭐ 4.8/5
Pricing: Plans begin at $9/month with a 14-day free trial
Rich Returns automates the entire return process. That is, your returns/ exchanges, pre-paid return labels, refunds, and store credit. Additionally, Rich Returns suggests exchanges when your buyer initiates returns to recapture lost revenue.
Key Features
- Branded returns portal: Build a self-service custom-branded returns portal and integrate it with your store. So, your customers can quickly initiate returns and exchanges.
- Return labels: Generate pre-paid return labels from 50+ carriers around the world.
- Automated rules: Accommodate your return policy and exchange terms by setting up automated rules.
- Email updates: Keep your consumers informed with automated email updates throughout the returns and exchanges process.
- Merchant dashboard: Through the merchant dashboard, you can view all your returns and exchange information. Also, process the return requests quickly.
- Integration: Easily integrate Rich Returns into your business processes, including CRM, IMS, ERP, and 3PL systems.
6) AfterShip Returns
Rating: ⭐ 4.6/5
Pricing: Free; paid pricing plans start at $11/month
AfterShip & Automizely – the developers of this Shopify app, has 11 years of experience and an average rating of 4.8. In total, they have created 11 apps, including AfterShip Returns, to serve your needs. The AfterShip Returns has the following features.
Key Features
- Branded returns portal: Create a self-service returns page with your brand’s logo and send automated email notifications to reduce customer anxiety.
- Recapture revenue: AfterShip Returns helps you recapture lost revenue by encouraging your buyers to exchange items instead of returning them.
- Return rules: Configure smart return rules such as returns window and non-returnable items. This helps you to prevent return fraud.
- Automation rules: Reduce your manual work by setting up automation rules like auto-restock and auto-refund.
- Refund & exchange options: Offers a variety of exchange and refund options to deliver a better customer experience.
- Carrier management: Configure carrier and warehouse settings for quick and affordable returns and restocking.
- Insights: Manage your returns and monitor the insights from one central portal. Access detailed information on refund values, return reasons, and revenue recaptured through exchanges.
7) Returnly by Affirm
Rating: ⭐ 4.6/5
Pricing: 14-day free trial; paid plans begin from $99/month
With 8 years of experience, Returnly Holdings, LLC has created Returnly by Affirm to automate your returns and exchanges and save you time. This Shopify return management plugin contains the following key features.
Key Features
- Customizable policies: Customize your return policy, branding, email notifications, and more to fit your business needs.
- Auto-ship exchanges: Increase efficiency and save time by automatically shipping exchanges when they are scanned.
- Returns and exchanges: Increase convenience for your customers by offering easy gift returns and exchanges.
- QR code returns: Deliver a hassle-free return experience with printerless QR code returns.
- Insights: Get better visibility and make informed decisions with Returnly’s two tiers of return reasons. These provide deeper insights into the reasons behind customer returns. Additionally, build and schedule custom return reports for further analysis and data-driven decision-making.
Conclusion
In conclusion, return management is an essential aspect of running an e-commerce business. Thus, Shopify offers a variety of plugins to help you automate and streamline the process. We have discussed the best 7 return management plugins for Shopify, each with its unique features.
While all of these plugins offer excellent features, Saufter stands out as the best option. Its features such as anti-refund strategies, real-time tracking, and a user-friendly portal are designed to make the return process easier for you and your customers. Additionally, their dedicated customer support team is available 24/7 to assist with any queries or issues that may arise.
By choosing Saufter, you can ensure that your return process is efficient and streamlined, resulting in happier customers and increased revenue for your business.
Therefore, sign up here to get a free demo!
