Last Updated: April 2024
Are you curious about KnowledgeOwl and eager to explore its pricing, features, and user reviews?
Look no further!
In this comprehensive breakdown, we will delve into the details, providing you with valuable insights to help you make an informed decision.
According to a recent study by G2, KnowledgeOwl ranks among the top knowledge base software providers, with an impressive user satisfaction rating of 4.5 out of 5. KnowledgeOwl pricing plans are tailored to meet the needs of various businesses, whether you’re a small startup or a large enterprise.
By examining the available features and reviewing feedback from real users, we will uncover the true value and potential of KnowledgeOwl.
Table of contents
What Is KnowledgeOwl?
KnowledgeOwl is a robust knowledge base software that empowers businesses to create, manage, and deliver valuable information to their customers and employees. With its user-friendly interface and powerful features, KnowledgeOwl enables you to streamline your support processes and enhance customer satisfaction.
In fact, a recent survey revealed that companies using knowledge base software experienced a 45% reduction in support tickets.
In 2012, the utilization rate of knowledge bases or FAQs stood at 67%, but by 2018, it had surged to an impressive 81%.
Also, read: Knowledge Base: Key to Customer Delight and Better Customer Support
Overview Of KnowledgeOwl Pricing Plans
KnowledgeOwl offers three pricing plans to suit different business needs. The plans are designed to be flexible, allowing you to choose the option that best aligns with your budget and requirements. Whether you are a small startup or a large enterprise, KnowledgeOwl has pricing options that cater to your specific needs.
Thus, you can get the most value out of their knowledge base software.
Generally, all the plans include one author and you can create one knowledge base. But you can add more as per your requirements, for an additional charge. You can subscribe to a monthly account and upgrade, downgrade, or cancel your subscription at any time.
When you subscribe to the annual account, you can avail a 10% discount. Plus, there is a 30-day free trial period available to try the platform.
Let us now discuss all the plans in detail with their key features, limitations, and for whom it is best.
A Detailed Breakdown Of KnowledgeOwl Pricing Plans
1. Flex
Pricing starts from $79/month with the flexibility of unlimited readers and the power to set custom roles and permissions. Let us check the features and limitations of Flex up ahead.
Features
- Custom branding: Personalize your knowledge base with your own logo and brand colors using CSS and Javascript.
- Advanced analytics: Gain valuable insights into user behavior and content performance.
- Custom domain: Use your own domain name for a professional and seamless experience.
- Single sign-on (SSO): Enable seamless reader login using SAML authentication, supporting ADFS, Okta, Google Apps, and more.
- API access: Integrate KnowledgeOwl with your tools and create customized workflows using API, webhooks, and Zapier.
- Content versioning: Track and manage multiple versions of your knowledge base content.
- Support: Avail of unlimited support via phone and email. Plus, a knowledge base is available 24/7.
- Multiple users: Collaborate with team members by adding multiple user accounts.
- Contextual help widget: Empower users to find information quickly with powerful search capabilities.
- Hierarchical categories: Organize your knowledge base content with nested categories.
Limitations
- Uptime guarantee: 99.5% uptime SLA is not available for the Flex plan users.
- API rate limit: The rate at which API calls can be made is limited to up to 2000 requests.
- Storage limit: There is a maximum storage capacity for files and attachments up to 200MB.
- No custom SLA: The Flex plan does not include a custom Service Level Agreement (SLA).
- No sandbox environment: A sandbox environment is not available for testing purposes.
- No HIPAA compliance: You cannot sign a Business Associate Agreement (BAA) for HIPAA compliance with this plan.
- Priority support: Dedicated assistance is available only for Business and Enterprise plan users.
This Plan Is Best For
If you are a single user or a small team with the requirement of multiple users with roles and permissions, then go for Flex.
2. Business
Business plans range from $299/month including all the Flex plan features and more. Learn about those additional Business plan features below.
Features
- 99.5% uptime SLA guarantee: Monitor your knowledge base performance and the uptime historical data.
- Priority support: You will get dedicated account manager support in addition to phone and email support.
- BAA agreement: Unlike the Flex plan, here, you can sign a BAA agreement for HIPAA compliance.
- SSL certs: Upload your own SSL certs using the Let’s Encrypt integration.
Limitations
- No vendor security forms: This assessment ability is unavailable for Business plan users.
- No custom terms & conditions: You cannot customize the terms and conditions in this plan.
This Plan Is Best For
If your business requires priority support and guaranteed uptime, then opt for KnowledgeOwl’s Business plan.
3. Enterprise
Get full access to all the Flex and Business plan features plus a few more advanced functionalities for $999/month onwards. Read about the exclusive Enterprise plan benefits below.
Features
- Vendor security forms: Their security team will fill out your vendor assessments, forms, or questionnaires.
- Custom terms & conditions: Available in the annual subscription plan only.
Limitations
- API rate limit: This rate limit still remains the same here too. You need to contact their support for more calls.
This Plan Is Best For
Businesses of any size looking for priority support with a dedicated account manager and a robust SLA for maximum uptime.
Also, read: How To Create A Knowledge Base (Easy Yet Complete Guide)
With that we have covered all three plans of KnowledgeOwl. In the next section, let us discuss its features with user reviews, in detail.
Key Features Of KnowledgeOwl
Intuitive Knowledge Base Creation
With KnowledgeOwl, you can easily create and manage a comprehensive knowledge base that caters to your specific needs. Its user-friendly interface and intuitive editing tools allow you to organize information effectively and provide seamless access to valuable resources for your audience.
User Review
“The software is intuitive and makes documentation a breeze, and their support is amazing!” – Technical writer.
Powerful Search Functionality
KnowledgeOwl offers advanced search capabilities, ensuring that your users can quickly find the information they need. The platform’s robust search engine enables users to perform keyword searches, filter results, and navigate through your knowledge base effortlessly, enhancing their overall experience.
User Review
“We use to have our employees look up manual section in Word, with no real search ability. This caused downtime while they researched and delays for our customers. With the search function alone, time was saved.” – a verified user, mid-market.
Customizable Branding
Personalize your knowledge base to reflect your brand identity using KnowledgeOwl’s customization options. You can easily incorporate your logo, brand colors, and styling elements to maintain a consistent look and feel throughout your knowledge base, reinforcing your brand image.
User Review
“The software’s design is pretty customizable so you can have your own branding at no extra cost.” – Technical lead, computer software, small business.
Collaboration and User Permissions
KnowledgeOwl enables seamless collaboration within your organization. You can assign different roles and permissions to team members, allowing them to contribute, review, and update content according to their designated responsibilities. This feature ensures smooth knowledge base management and enhances teamwork efficiency.
User Review
“It’s made file access easy, enabled secure collaboration and exchange of sensitive content in the cloud.” – Software engineer, mid-market.
Analytics and Insights
Gain valuable insights into your knowledge base’s performance and user engagement with KnowledgeOwl’s analytics tools. Track metrics such as article views, search queries, and user behavior to measure the effectiveness of your content and make informed decisions to optimize your knowledge base.
User Review
“I do wish the analytics were a little more robust but they do have documentation on how to incorporate Google Analytics.” – Education industry, mid-market.
We understand that all this info is too much to remember. Hence, we are giving you an easy comparison table up ahead.
KnowledgeOwl Pricing Plans Comparison Table
Features | Flex | Business | Enterprise |
Authors | One | One | One |
Knowledge base | One | One | One |
Readers | Unlimited | Unlimited | Unlimited |
Basic support (phone, email, demo, meetings) | Unlimited | Unlimited | Unlimited |
User access management | ✔ | ✔ | ✔ |
Custom roles & permissions | ✔ | ✔ | ✔ |
99.5% uptime SLA | ✖ | ✔ | ✔ |
Priority support | ✖ | ✔ | ✔ |
BAA agreement | ✖ | ✔ | ✔ |
SSL certs upload | ✖ | ✔ | ✔ |
Vendor security forms | ✖ | ✖ | ✔ |
Custom terms & conditions | ✖ | ✖ | ✔ |
Dedicated account management | ✖ | ✖ | ✔ |
Final Thoughts
In conclusion, KnowledgeOwl emerges as a powerful knowledge base software that equips businesses with the tools they need to streamline support processes, enhance customer satisfaction, and improve overall efficiency. With an impressive user satisfaction rating of 4.5 out of 5, KnowledgeOwl has proven its value and reliability in the market.
By taking advantage of KnowledgeOwl’s flexible pricing plans, you can access the features and functionalities that align with your specific needs. Whether you are a small startup or a large enterprise, KnowledgeOwl offers customizable options to create a tailored knowledge base that empowers your team and supports your customers.
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