Raiseaticket Pricing, Features, Reviews [Complete Breakdown]

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raiseaticket pricing

Last Updated: April 2024

Are you in search of a comprehensive breakdown of Raiseaticket? Look no further! In this article, we will dive into the pricing, features, and reviews of Raiseaticket, a popular ticketing system that streamlines customer support.

Whether you are a small business or a large enterprise, understanding the ins and outs of Raiseaticket will help you make an informed decision for your customer service needs.

According to a recent survey conducted by SoftwareSuggest, 78% of companies reported a significant improvement in their customer support efficiency after implementing Raiseaticket.” 

So, let’s explore the Raiseaticket pricing plans and key features, and hear what users have to say about this platform!

What Is Raiseaticket?

Source: raiseaticket.com

Raiseaticket is your go-to ticketing system for efficient customer support if you are looking for a powerful yet easy-to-use helpdesk platform. It offers cloud-based, feature-rich solutions to manage and prioritize customer inquiries. Whether you’re a small business or a large enterprise, Raiseaticket offers customizable features to meet your support requirements.

Also, read: Helpdesk Ticket Handling Best Practices And Tips

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Overview Of Raiseaticket Pricing Plans

With its user-friendly interface and robust functionality, Raiseaticket offers one and only free plan to cater to businesses of all sizes.

Source: raiseaticket.com

You can sign up for free on their website.

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A Detailed Breakdown Of Raiseaticket Pricing Plans

In this part of the article, we will discuss the Raiseaticket pricing plan in detail including features, limitations, and who can make the best use of it.

Free Plan

This software is a 100% free helpdesk cloud solution with the following robust features to effectively organize your support operations.


  1. Channels: Receive and manage customer inquiries from email and web portals.
  2. Customer management: Easily organize and track customer and company information for personalized support.
  3. Client helpdesk portal: Custom-create a dedicated and branded space for seamless customer interactions.
  4. Team management: Organize your team of agents into specific departments and define their roles and permissions.
  5. Time management: Allows you to define specific working hours, holidays, and SLA policies with respect to time zones.
  6. Ticket management: Helps you to streamline your entire ticket handling process and multiple SLAs at a time.
  7. Security: GDPR compliance, granular access control, SPAM classification, EU-based servers, SPF, DKIM, DMARC, etc.
  8. Ticket features: Set up multi-channel ticket workflows, client, agent, admin, and SLA breach notifications.
  9. Notifications: Communicate with your support teams through emails, Microsoft Teams, and Slack channels.
  10. Reporting: Schedule automated reports of ticketing activities that are exportable and shareable.
  11. Ticket handling: Access quick rollover preview, advanced search and sorting filters, automated response templates, etc.
  12. Self-help: Create and manage a knowledge base and FAQ for your customers’ self-help purposes.


  • Tickets quota: Maximum number of tickets allowed per month is limited.
  • Ticket history: Closed tickets are deleted after 2-3 months. You cannot search and find them.
  • API connections: You cannot integrate Raiseaticket with any 3rd party tech stack using APIs.
  • Languages: The software is available only in English.

This Plan Is Best For:

If you are a startup or looking to try some helpdesk features for your support team, then check out this software, as it is a free tool.

That was all about the plan structure of the Raiseaticket helpdesk software. Let us now delve deeper into its features and functionalities along with user reviews for a better understanding.

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Key Features Of Raiseaticket

The most significant features of Raiseaticket are as follows:

Free Ticketing Helpdesk System

Raiseaticket offers a free helpdesk portal that is simple, customizable, and feature-packed. The portal is easy to use with a simple and intuitive interface. It allows you to create, track, and manage tickets from a variety of channels, including email, phone, and web forms, without any hassle.

Positive Review

This is one of the best ticketing portal ever seen. Really easy to understand and use” – Development Manager, Retail.

Negative Review

“..it doesn’t keep old tickets searchable. If they’re closed, they disappear after a while (I think 3 months).” – IT Director, construction industry.

Teams & Agents

You can assign tickets to teams or agents, add notes, attach files, update the status of tickets, and track the time spent on them. Route requests by skills or groups to the appropriate channels and escalate them accordingly. Also, it allows you to monitor the performance of your agents and tickets with the built-in reports.

Positive Review

Easy to use, easy to manage users.” – Manager, Internet business.

Multiple Channels

Lets you can manage email and portal-originated communications through a single system with this free Helpdesk. However, it is not possible to integrate other channels, such as social media, into the platform. This can be a bit disadvantage for you if your business is available on social media channels.

Positive Review

“…interaction via email is great with this keeping the user updated at all times.” – IT engineer, education industry.

Multiple SLA

With Raiseaticket, you can easily roll out the appropriate SLA for each customer tailored to each customer’s unique business hours. Thereby, you can provide consistent and timely support that aligns with their individual requirements.

Positive Review

Great Freeware Ticketing System. Needed a system that was not email for staff to create support requests and for the me to track SLA, responses etc.” – IT Manager, Hospital & Healthcare.


Allows real-time notifications to be sent to customers, agents, and administrators. You can automate these notifications to trigger responses based on events, such as new tickets being created or tickets being updated. Additionally, you can easily integrate with popular collaboration platforms like Slack or Microsoft Teams, enabling seamless team notifications.

Positive Review

“…it’s been our most sought after feature to be notified where ever. For remote teams this is especially important.” – CEO, Entertainment industry.

Data Security & Compliance

Ensures your data and communications are safe with multi-layered protection within the helpdesk portal. Follows industry standards that are in line with GDPR and ITSM compliance.

Dashboard & Reporting

This helpdesk provides real-time performance tracking through a powerful dashboard and reporting system. This allows you to access valuable insights into ticket volumes, agent performance, and customer satisfaction, helping you make data-driven decisions for continuous improvement.

Negative Reviews

Customization of reports need to be improved.” – IT support, Hospital & Healthcare.

The analytics doesn’t match up to some standards.” – a verified reviewer, Education industry.

Reporting can be automated.” – SCM Director, Food & Beverages industry.

Knowledge Base

The integrated Knowledgebase allows you to create and manage self-help resources, empowering customers to find answers to common questions on their own.

Negative Review

“…the knowledge base, self service portal needs to be looked at. There is size limitations that prevented us for using this feature. Also some of the customization that I would expect or looking for in the portal, are not there.” – IT Manager, Hospital & Healthcare.

Any Device

Raiseaticket’s free cloud-based helpdesk portal is designed with a responsive interface. It works seamlessly across desktops, laptops, or mobile devices. This flexibility allows you to access the free helpdesk platform from any device with a web browser.

Positive Review

It more user friendly user can log a ticket from anywhere and from any source of medium (Mobile, PC, Laptop or by mailing).” – an IT executive.

Also, read: 5 Proven Tips to Manage your Customer Support Tickets Effectively

Final Words

In conclusion, Raiseaticket proves to be a comprehensive and reliable ticketing system, providing businesses with the necessary features to streamline their customer support operations. Its user-friendly interface, customizable SLAs, and integrated knowledge base empower you to deliver exceptional customer service.

According to a recent survey conducted by SoftwareSuggest, 94% of Raiseaticket users reported an increase in customer satisfaction and 80% saw an improvement in response time. With its positive user reviews and competitive pricing plans, Raiseaticket stands out as a valuable solution for businesses looking to enhance their support processes.

Nevertheless, if you are looking for an exclusive and comprehensive E-commerce helpdesk support solution, then check out Saufter. With its dedicated focus on e-commerce, Saufter offers a specialized platform designed to address the unique challenges of online businesses.

From order management and shipping inquiries to customer returns and product support, Saufter provides a feature-rich solution to ensure you deliver exceptional customer service in the e-commerce industry.



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