Last Updated: February 2024
Dixa is a robust customer service software that offers easy-to-implement solutions for your business needs. Although Dixa is a popular customer service solution with a wide range of features, it may not be suitable for everyone. This brings up the question, are there Dixa alternatives with more specific features and flexible pricing? Let’s find out.
In this guide, we’ll look at some of the best Dixa alternatives in detail, examining key features, pricing, benefits, and more.
Pricing Starts At
|–No Single User Pricing Plan
|Zendesk Support Suite
-Only One Help Centre
-Only 50 AI-powered Automated Answers
–No Agent Collision
–No Automatic Time Tracking
-Free Plan Includes Only 10 Agents
-No CSAT Survey & Reports
-Only 2 Seats Included
-Only 1,000 Outbound Reach
|Salesforce Service Cloud
-No 24/7 Support
-No Web Services API
-Only 1 Chat Button
-Only 7 Days Ticket History
-Max Users Capped at 10
-No Single User Plan
-Only 60-day Chat History
-Traffic Tracking Only for 100 Customers
-Include Only 300 Tickets/mo
-No Dedicated Success Manager
Best Dixa Alternatives & Competitors
Saufter is an all-in-one customer support system designed to empower your support team and improve customer experience. It is a helpdesk that consolidates customer inquiries from various channels such as email, chat, phone, and social network apps into a single system. Saufter is simple to set up and includes a variety of automation features to help streamline workflows. It also includes AI-suggested responses based on previous tickets handled, which helps to improve response time and productivity.
- Saufter integrates email support and provides AI-drafted emails.
- It also includes an automated training module that will train and test your team members.
- Integration with various platforms such as Facebook, Instagram, Shopify, Slack, and others.
- Some workflow issues were discovered by users, which have since been resolved.
- There aren’t many options for visual customization.
2. Zendesk Support Suite (Overall ratings: 4.3/5⭐, 4,892 reviews)
Zendesk is customer service help desk software that allows you to communicate with customers across multiple channels. Zendesk comes with a shared inbox that allows you to collect and view customer inquiries from these various channels.
It includes a section called the Agent Workspace, as well as tools to help team members collaborate with one another. Zendesk’s ticket management system is also multilingual, with an admin interface that is available in over 40 languages.
- It includes a real-time dashboard with individual agent metrics.
- There are numerous integration options available so that all of your support tools are centralized in one platform.
- Zendesk also has strong team and customer management features.
- There are no options for creating multiple campaigns or viewing shopping cart items.
- Reporting capabilities are limited, and all reports must be manually exported.
- In comparison to other CRM solutions, Zendesk has a higher price point.
3. Zoho Desk (Overall ratings: 4.4/5⭐, 3,977 reviews)
Zoho is a web-based help desk tool that allows you to simplify your customer service activities. Zoho can help you with nearly every aspect of customer service, thanks to features like multichannel communication, automation, and conversational AI. If you’re exploring Dixa alternatives, Zoho offers a robust solution worth considering.
Zoho Desk integrates not only with all other Zoho products but also with a wide range of other popular tools.
- Zoho Desk includes the ability to group chat with coworkers or team members.
- It includes a user-friendly dashboard that displays the status of all tickets.
- It also has management features that allow you to organize support tasks.
- The filtering system has been reported to be unresponsive at times.
- When you send a ticket, Zoho Desk does not automatically change its status.
- The default reports can be difficult to figure out.
4. Freshdesk (Overall ratings: 4.4/5⭐, 2,670 reviews)
Freshdesk, from Freshworks, is the dynamic Dixa alternatives for businesses seeking top-notch customer service solutions. This cloud-based customer service software that provides help desk, live chat, and call center solutions for businesses of all sizes. It includes a one-of-a-kind gamification system with ticket resolution leaderboards and fully customizable awards systems that allow you to set goals and rewards for your customer service team. It also includes advanced reporting capabilities to track customer sentiment and improve overall customer service through data.
- Freshdesk has a free tier that allows customers to test the waters before deciding whether or not to invest.
- It includes advanced features like ticket routing and scenario automation.
- The Freshdesk bot can help answer routine questions.
- The mobile app is not optimized for ticket management.
- For new users, there is a steep learning curve.
- It is not easy to customize the tool.
5. Intercom (Overall ratings: 4.4/5⭐, 2,384 reviews)
Intercom is a customer service platform that allows for targeted customer communication across multiple channels, making it a strong contender among Dixa alternatives. Intercom allows users to communicate with their customers through live chat, email, in-app messaging, and push notifications.
It is not only an effective tool for customer communication but also for displaying company news, knowledge base articles, and so on. In addition, their chatbot is one of the most sophisticated and well-developed on the market.
- Intercom is constantly adding new features and improving existing ones.
- The platform allows you to tag other team members and take notes.
- Custom parameters can be used to create campaigns and automation.
- Integration with Calendly can be a little buggy at times.
- It does not include any user behavior statistics.
- Onboarding new administrators/ agents can be challenging.
6. Salesforce Service Cloud (Overall ratings: 4.2/5⭐, 15,381 reviews)
Salesforce Service Cloud is a comprehensive solution for companies looking to improve their customer service. The platform combines popular support channels such as phone, messaging, social support, and chat into a single customer service workspace.
It also includes customer self-service portals, automation, and detailed dashboards that provide key analytics at a glance.
- Salesforce’s search capabilities allow your agents to mine information quickly.
- API integrations with other third-party systems are simple.
- It allows different teams to access the same information and offers shared inboxes.
- It can take some time to set up the platform.
- According to reports, the Omnichannel feature can be buggy.
- Salesforce’s billing process can be complicated.
7. LiveAgent (Overall ratings: 4.5/5⭐, 1,404 reviews)
LiveAgent is a customer support solution designed for medium- to large-sized businesses. Your agents can resolve tickets and manage customer issues from a single platform with LiveAgent, regardless of the channel used. LiveAgent is a tool worth considering because of its robust ticket management system, efficient live chat features, intuitiveness, and so on.
- There are filters available to help you find the tickets you’re looking for.
- Tickets can be assigned and transferred between agents and departments.
- You can include a knowledge base section to assist your clients with frequently asked questions.
- Some functions, such as setting opening times, can be overly complicated.
- The platform does not include WhatsApp integration.
- Reporting features should be improved to allow for more detailed data.
7. Front (Overall ratings: 4.7/5⭐, 1,503 reviews)
Front is a software solution that assists businesses in effectively managing their customer communication. Front allows you to serve your customers across multiple channels, including email, phone calls, SMS, and social media. To help with workflow management, you can create email templates, instantly route messages, and collaborate with teammates. Front may be the right choice for your company if you need a simple, entry-level solution.
- The front is simple to configure; there are no customization issues.
- The platform provides extensive reporting and documentation.
- In an email conversation, you can tag different team members for questions or input.
- Front does not include a web application.
- It takes some time to become completely comfortable with the tool.
- Another significant disadvantage of Front is the lack of new formats.
8. LiveChat (Overall ratings: 4.5/5⭐, 742 reviews)
LiveChat is a software that provides customer service solutions and enables you to interact with customers via multiple channels. LiveChat allows you to add a chat feature to your website, and also comes with integrations such as social media, email, WhatsApp, and SMS, among other things. It even provides forms through which your customers can contact you during your off-hours. Another notable feature is that LiveChat allows internal team members to communicate with one another, which is useful for businesses with multiple departments.
- The layout of LiveChat is simple, with a wide range of user-friendly tabs and dashboards.
- The platform is very simple to set up and get your team up and running.
- Livechat can be easily integrated with a variety of third-party applications.
- There have been reports of a glitchy notification system at times.
- When you open a new tab, you could sometimes lose your current conversation.
- When there are many customers waiting in a queue, the system can start to lag.
9. Gorgias (Overall ratings: 4.6/5⭐, 471 reviews)
Gorgias is a customer support tool primarily designed for e-commerce platforms. It comes with features like ticket creation and management, internal notes, customer history tracking, and so on. You can even set up automated personalized responses based on customer history. This can help your team spend less time on repetitive tasks. Gorgias also integrates with a variety of apps and popular e-commerce platforms.
- The Gorgias team is well known for its interactive support.
- It includes the ability to separate the views for different types of incoming customer inquiries.
- You can easily view daily and real-time statistics to ensure high customer satisfaction.
- The automated tags aren’t very useful. The tags can appear cluttered with unnecessary information.
- There are only a few notification sounds and settings, as well as routing rules.
- There have been reports of the iPhone app logging out users on occasion.
As you can see, there are numerous customer service options available for improving communication with your customers. All of the Dixa alternatives discussed in this post are well-trusted, and useful, and have proven to be popular choices among businesses of all sizes.
If you want a more affordable customer service solution with a wide range of features, Saufter is the way to go. If you’re starting from scratch, you can opt for managed customer support services tailored for your business starting at $399 per month.