Are you in search of Tidio alternatives? With its native integration with e-commerce platforms, Tidio is a significant customer service tool that offers features of both chatbot and live chat. However, many businesses find it insufficient, owing to a lack of a knowledge base and constant upkeep. 

Many Tidio alternatives have sprung up for the same reasons. But, we know the real struggle is choosing the right one for your business. That’s why we have done the leg work of finding and compiling the top 10 alternatives and competitors of Tidio.

So, let’s move on to the details!

 

10 Best Tidio Alternatives and Competitors

  1. Helplama Helpdesk
  2. HelpCrunch
  3. LiveAgent
  4. Drift
  5. tawk.to
  6. Freshdesk Messaging
  7. Gorgias
  8. Help Scout
  9. Crisp
  10. Front

1) Helplama Help Desk

Trusted by more than 1500 companies, Helplama Helpdesk is one of the best alternatives to Tidio since it offers the best-in-class live chat software. This CRM tool lets you manage all your customer service through a single platform. 

The pricing model of this Tidio alternative is really appreciable. They provide pricing plans as follows:

  • Standard – $99/month
  • Pro – $199/month
  • Enterprise – $399/month

Helplama

Image Source: helpdesk.helplama.com

 

Pros:

  • Lets you add a customized chat widget to your website.
  • One-click integration option for Shopify, Magento, WooCommerce, etc.
  • Comes with native social media integration.

Cons:

  • All plans include 3 agents. Extra charges are applicable for additional users.

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2) HelpCrunch (Overall ratings: 4.7/5⭐, 170 reviews)

HelpCruch has been recognized as a “Leader” in Customer Chat Software by Crozdesk in 2022. This tool is equipped with highly customizable chat widgets, auto-messages, and pop-ups to leverage your customer engagement.

This chat software provides a 14-day free trial. After that, the pricing plans are categorized as follows:

  • Basic – $12/agent/month.
  • Pro – $20/agent/month.
  • Enterprise – Custom Pricing

HelpCrunch

Image Source: helpcrunch.com

Pros:

  • Have a dedicated knowledge base that offers self-service for customers.
  • This Tidio alternative provides customer history, customer segmentation, and customer service analytics.
  • Provides multi-channel and multi-lingual communication.

Cons:

  • Does not provide automated responses like Tidio.
  • Workflow automation is not available.
  • Real-time notifications are not provided.

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3) LiveAgent (Overall ratings: 4.5/5⭐, 1,404 reviews)

 LiveAgent has been recognized as a “Leader” in Live chat Software by GetApp in 2022. The live chat feature of this Tidio alternative comes with minimum response time. This platform also lets you scale your performance by providing chat analytics.

This chat software comes with a 14-day free trial. After that, you can either opt for their free version or their paid plans, which come in 3 categories:

  • Ticket– $15/agent/month
  • Ticket+Chat– $29/agent/month
  • All-Inclusive– $49/agent/month

Live-Agent

Image Source: www.liveagent.com

Pros:

  • Provides “Activity Dashboard” and activity tracking features.
  • Comes with the feature of proactive chat invitations.
  • This Tidio alternative provides knowledge base management feature.

Cons:

  • The chatbot feature is not available.
  • The “Sentiment Analysis feature” is unavailable.
  • Query suggestions are not provided.

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4) Drift (Overall ratings: 4.3/5⭐, 701 reviews)

Drift is a software that understands how much a conversation with a customer is essential for maintaining better relations with them. They provide both chatbots and live chat software that can help you in marketing, sales, and service. Capterra has named this Tidio live chat alternative as an “Established Player” in the Live Chat Software category for 2022. 

Their free plan comes with 100 contacts. For unlimited contacts you have to purchase their premium plans categorized as follows:

  • Premium – Custom pricing
  • Advanced – Custom pricing
  • Enterprise – Custom pricing

Drift

Image Source: www.drift.com

Pros:

  • Through internal notes, your team can communicate within themselves along with handling the chat.
  • Lets you create multiple Drift inboxes to manage different types of conversations.
  • Automatically sends feedback requests after a conversation ends,

Cons:

  • Some users report that the backend is too slow to load.
  • The chat transcripts cannot be sent through automated emails.
  • Even though they provide custom pricing, many users report the pricing model is a bit too expensive.

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5) tawk.to (Overall ratings: 4.6/5⭐,162 reviews)

Compared to other Tidio alternatives, this live chat software is absolutely free to use. You get access to live chat, knowledge base, ticketing solutions, and many more from this free software.

tawk-to

Image Source: www.tawk.to

Pros:

  • Provides multi-channel communication.
  • Screen sharing facility is available.
  • Supports real-time monitoring and analysis.

Cons: 

  • Does not provide automated responses.
  • Chatbot facility is not available.
  • No option for email management.

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6) Freshdesk Messaging (Overall ratings: 4.4/5⭐, 2,670 reviews)

Freshdesk Messaging helps you to engage with your customers through almost all messaging apps. Their chatbot is equipped with both artificial and human intelligence to provide exceptional customer support.

A 21-day free trial is available for this Tidio alternative. After that, you can opt for their free version or paid versions. The pricing categories are as follows:

  • Growth$15/agent/month
  • Pro$39/agent/month
  • Enterprise – $69/agent/month

Freshdesk-Messaging

Image Source: www.freshworks.com/live-chat-software/

Pros:

  • Provides real-time monitoring.
  • “Single-Sign-On” feature is available.
  • Comes with language detection.

Cons:

  • Complaint monitoring feature is not available.
  • Event-triggered actions are not supported.
  • Widgets are absent.

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7) Gorgias (Overall ratings: 4.6/5⭐, 471 reviews)

Gorgias is a customer service app designed especially for e-commerce websites such as Shopify, BigCommerce, Magento, etc. Their live chat feature is also equipped with a self-service feature so that your customers find easy resolutions. The versatile customization options of this platform easy matches with your brand and renders a seamless experience

If you opt for yearly billing, you will get a 2-month free service. After that, the pricing plans are as follows:

  • Basic – $50/month.
  • Pro – $250/month.
  • Advanced – $625/month.
  • Enterprise – Custom pricing.

Gorgias

Image Source: www.gorgias.com

Pros:

  • Enables your customer to easily switch from live chat to other channels if needed.
  • Queue management and routing features are available for improving agent productivity.
  • Workflow configuration is provided.

Cons:

  • Widgets are not available.
  • Does not provide lead capture and qualification.
  • Geotargeting feature is absent.

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8) Help Scout (Overall ratings: 4.4/5⭐, 359 reviews)

Help Scout is an all-in-one support tool with live chat feature. This software makes sure that any of your customers’ query never goes unheard by automatically routing them to an email queue if live chat is not available. Additionally, this Tidio alternative has been voted for Best ROI by G2 many times. 

This customer support tool provides a 15-day free trial. After that, the pricing plans are categorized as:

  • Standard– $20/agent/month.
  • Plus-$35/agent/month.
  • Company-$60/agent/month.

HelpScout

Image Source: www.helpscout.com

Pros:

  • Comes with a beacon help widget which gives direct access to the knowledge base from live chat.
  • Customizations are available for fields and templates.
  • Lets you customize the user experience by setting goals.

Cons:

  • Does not initiate pro-active chats.
  • Chatbot feature is not available.
  • Real-time notifications are not provided.

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9) Crisp (Overall ratings: 4.5/5⭐, 84 reviews)

Crisp is a one-stop solution for your customer service, marketing, and sales requirements. They provide multi-channel messaging solutions to engage with your customers efficiently. 

A 14-day free trial is provided by this software. After that, you can opt for either their free or paid plans. The pricing is categorized as follows:

  • Pro – $25/month/inbox
  • Unlimited – $95/month/inbox

Crisp

Image Source: crisp.chat/en/

Pros:

  • Audience targeting feature is available.
  • Customer segmentation can be done.
  • Network monitoring feature is provided.

Cons:

  • Does not provide feedback management.
  • Automated responses are unavailable.
  • Complaint monitoring feature is absent.

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10) Front (Overall ratings: 4.7/5⭐, 1,503 reviews)

Front is a software that focuses on providing personalized customer service. along with handling support requests, they also help in providing you analytics of your performance. 

A 7-day free trial is provided. After that, the pricing plans are as follows:

  • Starter – $19/2 agent/month
  • Prime – $49/5 agent/month
  • Enterprise – $99/10 agent/month.

Front

Image Source: front.com

Pros:

  • Due to its email-style appearance, it is simple to use.
  • Batch communication feature is available.
  • Provides customer service analytics.

Cons:

  • Does not provide widgets.
  • Query suggestions are unavailable.
  • Offline form is not supported.

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To Sum It Up:

If you find that Tidio is not tailored to satisfy your business needs, you can opt for its alternatives. We have shared with you the top 10 Tidio alternatives you can choose from. Each one provided has its own unique features. Have a thorough look at each of them and decide the one that aligns with your customer service needs.

If you are planning to outsource your customer service, visit Helplama. We have a specialized team to take care of your customer service needs, along with custom pricing plans.

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