Last Updated: April 2024
Looking for the inside scoop on ShipStation? Look no further! In this ShipStation reviews guide, we’ll dive deep into the features and pricing of this powerhouse shipping solution that’s taking e-commerce by storm.
But first, did you know that ShipStation helps businesses streamline their shipping processes, reducing their shipping costs by 36.78% and improving order processing efficiency?
So, if you’re ready to supercharge your shipping game, let’s set sail into the world of ShipStation!
Table of contents:
ShipStation – Pros & Cons
Here’s a simple table outlining the pros and cons of ShipStation:
| Pros | Cons |
| 1. Seamless Multi-carrier Support | 1. Pricing can be expensive for startups |
| 2. User-Friendly Interface | 2. Limited customization for packing slips |
| 3. Robust Automation Features | 3. Steeper learning curve for beginners |
| 4. Time-Saving Batch Processing | 4. Advanced features may overwhelm |
| 5. Integration with E-commerce | smaller businesses |
This table provides a quick overview of the advantages and disadvantages of using ShipStation for your shipping needs.
ShipStation Reviews on Pricing
Discover the perfect pricing plan to match your business’s unique needs with ShipStation. With options designed for every stage of growth, ShipStation empowers over 130,000 e-commerce merchants worldwide to streamline their shipping processes.
- Starter Plan: For just $9.99 per month, you can ship up to 50 shipments. An affordable option for small businesses.
- Bronze Plan: At $29.99 per month, you can handle up to 500 shipments. Ideal for growing e-commerce ventures.
- Silver Plan: For $59.99 per month, you get the capability to ship up to 1000 shipments. Great for mid-sized businesses.
- Gold Plan: Priced at $99.99 per month, this plan accommodates up to 2000 shipments. Suitable for businesses with higher shipping needs.
- Platinum Plan: At $149.99 per month, you can process up to 5000 shipments. Perfect for large-scale operations.
- Enterprise Plan: Tailored for your specific requirements at $229.99 per month, with support for up to 7500 shipments.
- High Volume: Get custom pricing for unlimited shipments, ensuring scalability for your booming business.
Don’t forget: ShipStation offers a 30-day free trial, allowing you to explore its features and benefits risk-free.
User Reviews
“I feel as though this is the best product for our needs. I compared pricing, features and feedback with competitors.” – Lisa P, small business.
“Sometimes better pricing, sometimes not.” – Je M.
Thus far, we have reviewed its pricing. Next, we will dive into its features and what users feel about it all.
ShipStation Reviews on Features
1. Batch Processing (Rating – 5⭐, 2 Reviews)
With ShipStation’s Batch Processing, you can effortlessly print up to 500 orders at once with just one click. Users find it efficient, especially when keeping batches separate for different shipping companies.
User Review
“Batch processing can get cumbersome if using different companies. BUT if you keep batches separated by shipping company you’re good.” – Gary H, small business.
2. Automation (Rating – 4.5⭐, 32 Reviews)
ShipStation’s Automation simplifies your workload, automatically managing tasks like order importing, label creation, and tracking updates, saving you time and reducing manual effort. It streamlines your e-commerce operations, making your life easier.
User Review
“I also don’t have to fuss with setting up 3rd party shipping; instead, through automation, ShipStation recognizes a customer name and then defaults to that customer’s billing account.” – Stephanie P, small business.
3. Customization (Rating – 4.6⭐, 8 Reviews)
ShipStation offers customization options that allow you to tailor your shipping process to fit your unique needs. Personalize labels, packing slips, and notifications for a seamless and branded customer experience.
User Review
“Shipstation is super easy to use and offers a lot of customization and flexibility in how you set up your shipping services for your company.” – verified user, small business.
4. ShipStation Integrations (Rating – 4.7⭐, 41 Reviews)
A. Carrier Integrations
Easily integrate carriers like UPS, USPS, DHL, FedEx, Royal Mail, Canada Post, Hermes, and more with ShipStation. With over a dozen options, you have the flexibility to choose the carriers that suit your shipping needs.
User Review
“Another thing I love, is having the option of choosing my carrier so I get the best deal on shipping every time.” – verified user, small business.
B. Marketplace Integrations
You can effortlessly integrate ShipStation with over 40 e-commerce platforms such as eBay, Etsy, Jet, Walmart, Sears, Newegg, Houzz, Bandcamp, Bonanza, Tophatter, Open Sky, and more, all without any additional charges. Simplify your multi-channel selling experience.
User Review
“It’s awesome that I can import my marketplaces in so all my orders are waiting for me, but I do find that I have to constantly reconnect my marketplaces so that they refresh in my ShipStation.” – Remy C, small business.
C. E-commerce Integrations
Link seamlessly with 12 e-commerce selling channels, including Shopify, Magento, WooCommerce, BigCommerce, and more, expanding your reach and simplifying your online business management.
User Review
“We use this in connection with our e-commerce platform, Shopify, to fulfill online orders.” – verified user, mid-market.
Also, read: ShipStation Shopify Integration Made Easy: A Step-by-Step Guide
D. Third-party Integrations
Connect effortlessly with a wide range of tools, including QuickBooks, PayPal, Stitch Labs, ChannelAdvisor, MailChimp, Stripe Relay, and many others, to enhance your ShipStation experience. Streamline your workflow with these seamless integrations.
User Review
“ShipStation’s list of integration partners is long and easy to set up. Each connection can be set up within minutes with very little work.” – Orlando M, mid-market.
5. Customer Support (Rating – 4.7⭐, 26 Reviews)
ShipStation offers robust customer support, ensuring you have assistance when needed, whether through live chat, email, or extensive online resources. You can rely on their responsive support team to help you navigate any challenges.
User Review
“Everything works perfectly, and I never have an issue that customer support cant help me fix!” – Jamie A, small business.
6. Mobile App (Rating – 4.1⭐, 13 Reviews)
Access ShipStation’s user-friendly mobile app on both Android and iOS devices, allowing you to manage your shipping operations on the go with ease and convenience. However, it’s worth noting that some users have expressed dissatisfaction with the mobile application. Despite this, you can still stay in control wherever you are with ShipStation’s mobile app.
User Reviews
“It is difficult to add funds to an account from mobile app” – Simone M, small business.
“Generally the UX on a phone or mobile is beyond terrible.” – verified user, small business.
Next up, we’ll explore how Saufter, a versatile helpdesk tool, provides you with a single view for all support tickets.
Also, read: 6 ShipStation Alternatives And Competitors You Need To Know!
Saufter – Get A Single View For All Support Tickets
Efficiently managing customer support tickets is essential for top-notch customer service. With Saufter’s “Get a Single View of All Support Tickets” feature, you can simplify and streamline your support operations. Automate certain tasks, while relying on human expertise for the rest, to deliver outstanding customer support.
Key Features
- Centralized Ticket Management: Experience the convenience of a unified dashboard that brings all your support tickets into one view.
- User Empowerment with Self-Service: Enable users to find solutions independently, promoting self-sufficiency.
- Efficient E-commerce Simplification: Streamline returns, exchanges, and order adjustments for a smoother e-commerce experience.
- Proactive 24/7 Order Tracking: Ensure continuous order support for enhanced tracking and customer satisfaction.
- Tailored SaaS Assistance: Provide self-help solutions for various SaaS interactions, enhancing user experience.
- Seamless Omnichannel Support: Connect effortlessly across multiple platforms, including email, live chat, phone, and social media.
- Easy Integrations: Seamlessly link with popular platforms like Shopify, WooCommerce, Magento, Facebook, and more.
- Analytics and Reporting: Leverage data insights to assess team performance, track customer satisfaction, and make data-driven improvements to support processes.
In Summary: ShipStation Reviews Unveiled
On the whole, ShipStation emerges as a powerful ally for e-commerce merchants, streamlining your shipping operations and enhancing efficiency.
With over 130,000 merchants worldwide benefiting from its features, it’s a proven choice.
Additionally, if you seek comprehensive support ticket management, consider exploring Saufter. With its single view for all support tickets and a 15-day free trial, you can empower your customer support like never before, delivering exceptional service that sets you apart in the competitive e-commerce landscape.
Don’t miss the chance to optimize your business; try ShipStation and Saufter today!
