Richpanel Pricing – Which Plan Is Best For You?

Richpanel pricing

Last Updated: December 2023

Richpanel is the 9th most popular ticketing system in the United States, making it a favorite tool of many businesses. As a result, there’s a good chance you’d like to use Richpanel as an agent helpdesk software or a self-service portal. But, do you have a firm grasp on pricing of Richpanel?

If not, this is the post for you.

This post will provide you with in-depth information about Richpanel’s various plans and pricing schemes. You will have the following information after reading this post:

A Quick Overview of Richpanel’s Pricing Structure

Richpanel provides a free version with basic features. For additional features, you can choose from any of its paid plans categorized into three according to the number of orders handled. The most interesting part of Richpanel’s pricing scheme is that you can add unlimited agents to all pricing plans.

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Detailed Breakdown of Richpanel’s Pricing Plans

1) Starter Plan

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Features Offered:

  • Free Plan 
  • Live Chat – You can provide customer support through the live chat feature and hence leverage your conversion rates.
  • Help Center – Through the help center, your customer support team can manage all your customer support and solutions in one place.
  • Help Center Flows – A maximum of 10 help center flows is allowed in this plan.
  • Number Of seats – If you opt for this free plan, only 3 agents can be included.
  • Integrations – Comes with email, phone, and app integrations. This plan also has native integrations with Shopify, WooCommerce, and Magento.

Starter Plan Is Good For:

This plan is ideal for you if your e-commerce store is in its budding stage. You can get a live chat and help center feature with decent e-commerce integrations at absolutely zero cost and no hidden charges.

Limitations Of Starter Plan:

  • Only 3 agents can be added.
  • Does not provide social media integrations.
  • Report and analytics are not available.

2) Regular Plan

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Features Offered:

  • All features in the Starter plan are included.
  • Number of Orders – A maximum of 250 orders can be handled using this plan. For every extra 100 orders, you have to pay an additional fee of $29.
  • Number of Agents – If you opt for this plan, unlimited agents can be added.
  • Help Center Flows – A maximum of 30 help center flows can be included.
  • Social Media Integrations – Easily integrates with social media platforms such as Facebook, Instagram, etc.
  • Basic Reports – Provides reports on response times, resolution times, and satisfaction scores of your support team.

Regular Plan Is Good For:

This plan is a better option if you are planning to provide multi-channel customer support through email, chat, phone, and social media.

Limitations Of Regular Plan:

  • The number of orders is capped at 250 at this price.
  • Multiple stores cannot be handled.
  • CSAT survey is not available.

3) Pro Plan

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Features Offered: 

  • All features in the Regular plan are included.
  • Number Of Orders – 5000 orders can be handled at this pricing. For every additional 100 orders, an additional cost of $15 should be paid.
  • Number of Agents – If you opt for this plan, unlimited agents can be added.
  • Help Center Flows – From this plan, there is no limit on the number of help center flows you can set.
  • CSAT Surveys – Lets you send feedback surveys to your customers after the conversation and measure customer satisfaction scores.
  • Revenue Analytics –  Gives you insights into how your customer support is generating leads and actual profit.
  • WhatsApp and SMS Integrations.
  • Multiple Stores –  Lets your customer service team easily handle multiple stores.
  • Multilingual & Localization –  Helps your team to provide multi-lingual live chat and self-service features tailored according to your customers’  native language.
  • Multiple Brands – If you are a multi-store owner, this feature lets you easily manage multiple brands through a single platform and thereby increases your team’s productivity.

Pro Plan Is Good For:

This plan is ideal if your e-commerce store is well-established or is in a fast-growing stage. It is also a perfect solution if you own more than one brand and want a single platform to handle the customer service of all stores in one place.

Limitations Of Pro Plan:

  • The number of orders is capped at 5000 at this pricing.
  • Does not provide workload management.
  • Live dashboards are not provided.

4) Custom Plan

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Features Offered:

  • All features in the Pro plan are included.
  • Number Of Orders – This plan is suitable for businesses that handle more than 5000 orders per month.
  • Number of Agents – If you opt for this plan, unlimited agents can be added.
  • Custom Connectors and API Access 
  • Dedicated Account Manager – The account manager will assist you in planning and setting up a customized self-service portal.
  • Workload/Queue Management –  Through this feature, you can ensure that the workload is equally distributed among your agents. 
  • Live Dashboard – You can easily view customer sessions in real-time as they browse through your store. In addition to that, you can also see which agent is typing a reply to a message and avoid sending duplicate responses to customers.

Custom Plan Is Good For:

This plan is ideal if your e-commerce store is at an enterprise level. The identity of your brand can also be highlighted through the white glove setup of this plan.

Limitations Of Custom Plan:

  • No fixed pricing plans.
  • Does not provide BigCommerce or Squarespace integration.
  • Collision detection feature is not available.

Richpanel Comparison In A Nutshell

Now that we have gone through the detailed pricing analysis, you may have a clear idea about the plans and their features. However, for quick reference, we are giving the feature comparison in a nutshell as given below:

Why Is Helplama Helpdesk Better Than Richpanel?

Helplama Helpdesk is always a better option than Richpanel.  Do you know why? That’s simply because Helplama is a more flexible and user-friendly tool for your customer service team. Additionally, it also helps in order management and returns management, which are crucial systems of any e-commerce store. When it comes to pricing, Helplama offers a pricing scheme that is both fixed and customizable at the same time.

Here are some of the reasons why Helplama wins the hearts of e-commerce and online brands:

  • It is a perfect ticketing system for your customer service team since unlimited tickets can be resolved on all its plans.
  • Lets you engage with your customers in real-time using the live chat feature.
  • It offers native SMS and phone call integration.
  • The e-commerce store owners love this CRM tool due to its native integration with Shopify, WooCommerce, and Magento.
  • Helplama Helpdesk offers automated order tracking and gives proactive support in case of delayed orders.
  • This is the only help desk that focuses on turning your customer service into a new marketing pipeline. It automatically identifies happy customers and messages them to collect reviews.
  • Helplama offers AI-suggested responses based on previous tickets handled and thereby significantly reduces handle time.
  • Compared to Richpanel, it provides the additional feature of automating your agents’ training.

To Sum It Up:

When it comes to choosing between Richpanel and Helplama Helpdesk, you are the ultimate decision-maker.

Both are ideal for e-commerce brands. However, Helplama Helpdesk has the additional quality of automating your agent hiring and training. Also, it integrates well with Slack. 

So, to make your customer service team excel at their work, equip them with Helplama Helpdesk. It can help you automate many workflows, reducing the workload of your team. We offer customized pricing also. 

So, what are you waiting for? 

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