Last Updated: April 2024
Are you considering Narvar for your shipping needs and want to know about Narvar pricing? You’ve come to the right source! In this article, we will dissect Narvar’s pricing structure, delve into its features, and provide insights from users.
Whether you operate a small business or a large online store, comprehending how Narvar structures its service costs is crucial for making informed choices regarding your shipping operations.
Let’s embark on this journey to explore Narvar more closely, ultimately streamlining and optimizing your shipping processes with cost-effectiveness in mind.
What is Narvar?
Narvar functions as a customer experience platform, assisting e-commerce firms in efficiently overseeing their post-purchase services to guarantee a smooth and hassle-free experience for customers.
It boasts integration with over 300 delivery partners and offers an array of post-delivery tools, including dedicated software for tracking deliveries. Narvar’s primary goal is to retain customers through its specialized services and encourage repeat business.
Narvar is headquartered in San Francisco, with offices spanning seven countries across Europe, North America, and the Asia Pacific region.
Also Read: Narvar Reviews, Pricing, and Features
Narvar Pricing
As of now, Narvar has not disclosed its pricing information to the public. To obtain details about Narvar’s pricing plans, you’ll need to reach out to their team, who will provide a tailored quote based on your business’s specific needs and requirements.
At the time of writing this article, Narvar reportedly does not offer a free trial or a freemium version of their software. However, this may change in the future.
Importantly, Narvar does not charge setup fees or one-time charges. Instead, they bill you only for the features you utilize, ensuring you pay for what you use. While Narvar’s pricing details are not publicly available, you can still gain a rough estimate of potential costs.
According to reviews from various retailers and e-commerce businesses, Narvar’s services come at a premium price. Their pricing plans are sometimes lacking transparency and may include hidden fees.
Additionally, the full implementation and integration of Narvar’s software with your business can take approximately 60-90 days.
User Reviews on Narvar Pricing:
“On the post-purchase communications side- the price seems high for what is offered compared to similar systems that do the same thing.”
⭐ 4/5, Verified User
Key Features With Reviews
1. Estimated Delivery Dates
Narvar communicates estimated delivery dates to buyers, enhancing transparency and driving sales by utilizing an algorithm that considers various factors for accuracy.
User Review:
“During the pandemic, we relied heavily on Narvar to push accurate estimated delivery date information to our customers.”
⭐ 4.5/5, Kaitlyn S
2. Customizable Delivery Options
Delivery fulfillment methods and options are entirely customizable to align with your store’s specific requirements. You have the flexibility to set conditions for delivery and shipping methods, among others.
User Review:
“We can provide our customers with a unified, branded experience when tracking shipments and real-time delivery notification updates that otherwise would be a challenge.”
⭐ 4.5/5, Kaitlyn S
3. Personalized Branded Pages
Narvar’s software allows you to embed your unique branded design into the tracking pages of your e-commerce platform.
User Review:
“It can be confusing to make updates to your pages. You may need technical assistance from the team to figure out all of the settings.”
⭐ 5/5, Verified User
4. Push Notifications and Timely Updates
Narvar employs proactive push notifications, keeping buyers informed about their order status and location through channels like email, WhatsApp, or SMS.
User Review:
“Giving visibility to our customers in terms of their shipping notifications.”
⭐ 5/5, Allyson L.
5. Post-Purchase Experience on Your Website
Elements from Narvar’s software can be seamlessly integrated into your website, ensuring customers remain informed throughout their journey.
User Review:
“The order tracking capabilities support our post-purchase experience and help us extend our conversion opportunities with the marketing and content capabilities on the track page.”
⭐ 4/5, Giselle L.
6. Seamless Integration
Narvar collaborates with over 300 carriers and 50 e-commerce management systems, providing customers with a smooth, hassle-free delivery experience.
User Review:
“We are at a high automation rate due to Narvar’s integrations with our various systems and platforms, allowing our returns team employees to focus on bigger picture projects, and have less hands-on time with our returns processing.”
⭐ 4.5/5, Verified User
7. Streamlined Returns Experience
With quick refunds, home pick-up services, and branded product exchanges, Narvar aims to deliver the ultimate returns experience to its customers.
Offering an extensive suite of services, including those mentioned above and more, Narvar prioritizes customer loyalty and simplifies buyer-seller interactions. Their services encompass swift and effortless refunds, product exchanges, review platforms, and more.
User Reviews:
“Plus, the platform itself is easy to use and has been proven to be effective in streamlining returns management.”
⭐ 5/5, Gerardo B.
Key Features Missing in Narvar
- Pricing Transparency: Narvar was criticized for its lack of pricing transparency. Customers often found it challenging to get clear and upfront information about the costs associated with Narvar’s services.
- Freemium or Trial Version: Narvar did not offer a free trial or a freemium version of their software. Offering a limited free version or a trial period could help businesses evaluate the platform before committing to a subscription.
- Advanced Reporting and Analytics: While Narvar provided tracking and notifications, some users desired more advanced reporting and analytics features. This would enable businesses to gain deeper insights into their post-purchase processes and customer behavior.
- Multi-Channel Support: Expanding support for various communication channels beyond email, SMS, and WhatsApp, such as social media messaging platforms or chatbots, could enhance customer engagement and communication options.
- Integration with More E-commerce Platforms: It offers integration with many e-commerce management systems, expanding compatibility with a broader range of platforms could make it more accessible to businesses.
- Simplified Implementation: Users reported that it took a significant amount of time (60-90 days) for full implementation and integration of Narvar’s software with their businesses. Streamlining the setup process could make it more user-friendly.
- User Interface Customization: Some users desired more flexibility in customizing the user interface of Narvar’s tracking and notification pages. Providing more options for brand-specific customization could enhance the user experience.
- Enhanced Customer Feedback and Reviews Features: Narvar could improve its features related to collecting and managing customer feedback and product reviews, helping businesses gather valuable insights and improve their offerings.
User Reviews:
“Needs some improvements.”
⭐ 2.5/5, Brittany S.
“Expensive and hard to use.”
⭐ 2.5/5, Verified User
“Also, analytics could be improved with how feedback is categorized.”
⭐ 4/5, Giselle L.
Also Read: 10 Best Narvar Alternatives & Competitors You Need To Know!
That’s the end of our detailed look at Narvar. Our goal was to give you helpful information to help you make good choices.
Also, if you need a complete helpdesk system that shows all your support requests in one place, you can check out Saufter.
Saufter: Elevate Customer Support
Saufter revolutionizes the concept of customer support by emphasizing excellence. This platform seamlessly integrates self-help tools and proactive assistance to empower your business.
Key Features
- Self-Help Empowerment: Empower users to find solutions independently.
- Task Automation: Streamline processes for team efficiency.
- Comprehensive Insights: Simplify support with a wealth of customer information.
- Elevated E-Commerce: Enhance satisfaction through automated returns and order adjustments.
- Order Monitoring: Offer 24/7 order tracking for a seamless shopping experience.
- Tailored SaaS Assistance: Self-guided support for diverse SaaS interactions.
- Omnichannel Reach: Connect with customers across various platforms.
- Seamless Integration: Sync effortlessly with Shopify, WooCommerce, Magento, Facebook, and more.
Conclusion
In summary, Narvar stands out as a versatile and feature-packed solution for e-commerce enterprises. Their comprehensive suite of post-purchase tools adds to their appeal.
However, it’s worth noting that Narvar may not be the best fit for smaller or emerging businesses due to its unclear pricing and potentially high fees.
The choice depends on your specific business needs and budget. Thorough research is key to making the right decision for your e-commerce operations.
