Customer Service Blog
Learn Customer Service Best Practices by our Experts
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Top 7 Shopify Multi-Vendor Marketplace Apps 2022 [Tried and Tested]
Do you want to convert your Shopify store into a multi-vendor marketplace? Well, there are many Shopify apps that can help you allow third-party sellers to add products to your Shopify store. But which multi-vendor marketplace app is best for your Shopify store? In...
8 Best Online Reviews Management Software 2022 [Tried & Tested]
Looking for ways to polish your brand’s online reputation? Then we would recommend you to try an online reviews management software. Because on average, a customer reads at least 7 reviews before trusting a business. However, manually adding reviews takes up a lot of...
Top 9 Shopify Order Tracking Apps in 2022 [Tried and Tested]
Shopify order tracking apps are essential for your store. Do you know why? Because 59.3% of customers agree that real-time customer order tracking has a positive impact on their brand loyalty. If you are confused about how to track Shopify orders, to assist you, we...
How To Create A Knowledge Base (Easy Yet Complete Guide)
Do you know that providing excellent customer service is not always linked to having excellent agents, bots, or software to handle your phone support, live chat, or emails? A significant amount of customers prefer self-service to relying on agents. In fact, 70% of...
7 Ways to Automate Customer Service for Ecommerce That Work!
Do you ask yourself how you can improve customer service on your eCommerce site? A customer service automation tool could be exactly what your team needs. The truth is, that most e-commerce businesses have numerous customer service tasks that can be easily automated...
Top 10 eBay Apps for Shopify in 2022 [Tried & Tested]
eBay is the second largest marketplace in the world after Amazon and Walmart. With Shopify eBay integration you can expand your reach to 171 million active shoppers. Also, you do not have to switch between eBay and Shopify to keep track of products, orders, and...
9 Help Desk Software Migration Tips
Help desk software migration can seem to be a challenging and intimidating task. As a result, many businesses often step back, fearing it as a complicated, expensive, and time-consuming process. Help desk software migration needs a lot of things to be taken into...
10 Best Kayako Alternatives You Need to Know!
Kayako is a simple and easy-to-use helpdesk software built to manage customer email, chat, and social interactions. But Kayako also has many shortcomings and a lack of features and functionalities that can cause a poor agent and customer service experience. If you’re...
Top 10 WooCommerce Review Plugins 2022 [Tried and Tested]
Are you a WooCommerce store owner tired of manually importing reviews to your store or are you disappointed in not receiving enough customer reviews even though your product s outstanding? Then you might be probably lacking WooCommerce Review Plugins for your store!...