Last Updated: April 2024
41% of consumers expect companies to provide live chat support and businesses that implemented live chat support experienced a 79% increase in customer loyalty, sales, and revenue. Therefore, businesses are now turning to innovative chat solutions that offer enhanced features and flexibility.
Among a variety of live chat software in the market, Chatwoot has been a popular choice for businesses. However, exploring the alternatives can help you find the perfect match for your business. In this article, we present you with a comprehensive list of the 6 best Chatwoot alternatives that can revolutionize your customer interactions.
What you should be looking for in live chat software?
When choosing a live chat software, you should look out for features that align with your unique business needs and requirements. Below, we have listed a few essential features you should look for:
- Integration capabilities: It should integrate seamlessly with your existing systems, such as CRM or helpdesk software, to streamline workflows and access relevant customer information.
- Customization: Opt for live chat software that offers customization options for chat widget appearance, greetings, and behavior to align with your brand and provide a personalized experience.
- Reporting and analytics: Seek live chat software that provides robust reporting and analytics features to track chat performance, customer satisfaction, and agent productivity, enabling data-driven decision-making.
- Automation and chatbots: Look for features that enable automation and chatbot capabilities, allowing you to automate responses to common queries, qualify leads, and provide 24/7 support.
6 best Chatwoot alternatives you need to know
1) Saufter
Pricing: Custom
Rating: 5/5
Saufter is a robust alternative to Chatwoot, offering a comprehensive suite of customer support tools with a user-friendly interface and powerful automation.
Key Features
- Omnichannel integration: Through Saufter, you can manage customer inquiries from live chat, email, social media, and more, using a single centralized platform.
- Knowledge base integration: Saufter integrates the knowledge base directly into the live chat interface. This feature enables the live chat window to suggest knowledge-based articles based on the context of the conversation or the keywords used by the customer.
- 24/7 self-service options: Provide timely support, and cater to the needs of customers in different time zones with 24/7 self-service option. Customers can check their order status, create requests for returns/exchanges, manage bugs and make modifications to orders/addresses on their own.
- Customizable widget: Saufter offers a customizable chat widget that allows you to align your customer support system with your unique brand identity.
- Email integration: Integrate your email support for centralized communication, enabling you to manage, track and respond to inquiries on time. Additionally, send AI-drafted emails to your customers.
- Real-time reports and insights: Get in-depth, actionable insights on customer interactions and support team performance. This helps to identify areas for improvement, make data-driven decisions, and continuously optimize your support operations.
2) Front
Pricing: 14-day free trial; paid plans start at $19/user/month
Rating: 4.6/5
With its shared inbox functionality and powerful collaboration tools, Front enables businesses to streamline their customer support and manage emails, live chats, and other communication channels from a single platform.
Key Features
- Shared inbox: Front offers a shared inbox through which you can manage multiple channels like email, live chat as well as social media.
- Collaboration: It facilitates seamless collaboration by allowing your support team to privately tag and mention the appropriate person. This makes it easy to seek assistance or provide context to ensure accurate responses to customers.
- Canned responses: Agents can save and reuse pre-written responses for FAQs or common queries.
- Analytics and reporting: Get insights into chat volume, response times, customer satisfaction ratings, and other performance metrics. This data helps you to identify areas for improvement, and make data-driven decisions to enhance customer support.
3) Intercom
Pricing: The Starter plan starts at $74 and includes a 14-day free trial; the rest are custom pricing plans.
Rating: 4.5/5
Intercom has advanced live chat capabilities, customizable chatbots, and integrated messaging channels, empowering you to provide personalized and timely support. Businesses have experienced 68% faster response times with the help of Intercom.
Key Features
- Real-time conversation: Deliver personalized and interactive support by engaging in real-time conversations with website visitors and customers.
- Chatbots and automation: Enable round-the-clock support through chatbots and automated assistance. This helps you to swiftly manage common queries thus improving efficiency.
- Omnichannel integration: Intercom integrates with various channels, including in-app chat, email, and social media, consolidating customer communication into one platform.
- Collaboration: Intercom’s live chat facilitates internal team collaboration by allowing agents to leave private notes and mention colleagues.
4) LiveChat
Pricing: $20/user/month for the Starter plan with a 14-day free trial; the rest of the plans are custom priced.
Rating: 4.5/5
LiveChat has served over 37,000 companies and is a widely recognized alternative to Chatwoot, offering a rich live chat software packed with unique features.
Key Features
- Ticketing: Convert chat conversations into support tickets for efficient follow-up and effective resolution of issues.
- Multi-channel Integration: Integrate popular platforms, such as websites, apps, social media channels, etc. This helps you to streamline your workflows and provide personalized support.
- Customization: Customize the chat widget’s appearance like color, fonts, logo, etc., to match the branding and website design of your business.
- Report and analytics: Measure the effectiveness of your customer support and identify areas for improvement through detailed analytics and reports.
Recommended: LiveChat Pricing – Which Plan Is The Best?
5) Gorgias
Pricing: Plans start from $10/month with a 14-day free trial.
Rating: 4.6/5
Gorgias enables businesses to streamline their support operations. It helps in automating support and integrates seamlessly with e-commerce platforms, enabling you to deliver exceptional customer service.
Key Features
- Automation: Manage a high volume of chat inquiries efficiently, and deliver prompt customer support by automating responses to common queries and repetitive tasks.
- Ticketing: Get customer tickets from multiple channels, including live chat, email, and social media, into a unified platform. This helps you to manage and track customer support tickets effectively, ensuring timely responses and efficient resolution of issues.
- Customer profiles: Gorgias creates comprehensive customer profiles by aggregating data from various sources, including order history, interactions, and customer details. A unified view enables agents to deliver personalized and context-rich support, enhancing the overall customer experience.
- Integration: Gorgias integrates with popular social media as well as e-commerce and support platforms. It allows you to leverage customer data and provide seamless support across different channels.
6) Zendesk
Pricing: Paid plans start at $19/user/month with a 14-day free trial.
Rating: 4.3/5
Zendesk has an easy-to-use interface with automation and integration options enabling you to provide seamless and efficient customer support.
Key Features
- Analytics and Reporting: Get insights into chat volume, response times, agent performance, and customer satisfaction metrics. Track and measure your live chat performance, identify trends, and make data-driven decisions to optimize your support operations.
- Ticketing: Zendesk Live Chat is integrated with Zendesk’s robust ticketing system, allowing you to convert chat conversations into support tickets. This feature ensures that customer inquiries are properly tracked, assigned, and resolved, enabling efficient follow-up and consistent customer service.
- Omnichannel integration: Integrate with various platforms, including CRMs, helpdesk software, e-commerce, and social media platforms. This helps to streamline workflows, access relevant customer information, and provide personalized support.
Conclusion
When it comes to finding the right live chat alternative to Chatwoot, you have several great options to consider.
However, Saufter emerges as a top choice if you are looking for a comprehensive and customizable solution. The platform is equipped with various features, including knowledge base integration, 24/7 service options, customizations, and real-time reporting. Plus, it integrates with several platforms to provide you with a centralized view.
If you are looking to enhance your customer support, sign up here and get 6 months of free credits!
