Looking to level up your customer engagement and support game? Engati has been a popular choice for businesses seeking a comprehensive chatbot platform, but what if you’re in the market for an alternative?
According to a recent study, the global chatbot market is projected to reach a value of $1.25 billion by 2025. With such exponential growth, it’s crucial to explore alternatives to Engati that offer innovative features, robust functionality, and seamless integration capabilities.
In this blog post, we’ll dive into six of the best Engati alternatives that can help you deliver exceptional customer experiences and boost your operational efficiency. Let’s explore the perfect Engati competitors for your business needs!
1. Helplama Helpdesk
Personalized; 15-day free trial
Helplama Helpdesk is a cloud-based, unified customer service platform that enables you to assist clients via a variety of contact methods, including live chat, phone, email, and social media.
The workload of your team will be greatly reduced, and productivity will increase, thanks to Helplama’s AI system for handling returns and email drafting.
Additionally, it’s one of the few platforms in this field that provides automated agent training based on your previous customer interactions/tickets.
- Omnichannel Integration: A single platform to manage customer support over live chat, email, SMS, voice, Facebook, Instagram, and WhatsApp.
- Chat + Knowledge Base: Integrate your knowledge base with live chat and self-service portal to suggest help articles.
- Email Integration: Notify customers about new live chat messages and issue status with email integration.
- Customizable Widget: Change the color, logo, text and other elements to match chat widget with your brand.
- Real-time Reports: You get real-time reports and insights so action can be taken on time.
Starts at $255/month billed annually
Drift is a game-changing conversational marketing platform that transforms how businesses engage with website visitors.
Powered by AI chatbots and live chat, Drift enables real-time, personalized conversations for higher conversions and customer satisfaction. Its intuitive interface and automation capabilities capture leads, schedule meetings, and provide instant support.
With Drift, you can deliver personalized, timely interactions that drive revenue and foster meaningful connections.
- AI Chatbots: Drift’s AI-powered chatbots enable automated, personalized conversations with website visitors, capturing leads and providing instant support.
- Live Chat: Businesses can engage in real-time conversations with prospects and customers, offering immediate assistance and driving conversions.
- Lead Generation: Drift helps capture and qualify leads by seamlessly integrating with existing CRM systems and enabling proactive engagement.
- Meeting Scheduling: With built-in scheduling capabilities, Drift allows visitors to book meetings and demos directly from the chat interface, streamlining the sales process.
- Targeted Messaging: Businesses can create customized messages based on visitor behavior, ensuring relevant interactions and personalized experiences.
The Starter plan costs $74/month
Imagine a support platform that completely transforms how businesses communicate with their customers. That’s Intercom! It’s all about seamless interactions between support teams and customers.
With Intercom, you can provide personalized assistance through live chat, email, and in-app messaging, making issue resolution a breeze.
The best part? Get automation features that streamline support workflows, so you can handle even the busiest periods effortlessly. Plus, Intercom’s robust analytics and reporting give you insights to improve customer experiences and fine-tune your support processes.
If exceptional support and customer satisfaction are your goals, Intercom is the ultimate solution for you.
- Conversational Support: Intercom offers live chat, email, and in-app messaging for personalized and real-time customer support.
- Automation: Streamline supports workflows with Intercom’s automation features, automating tasks, routing inquiries, and sending targeted messages based on customer behavior.
- In-App Messaging: Engage customers directly within their applications, providing contextual support and guidance.
- Reporting and Analytics: Gain valuable insights into customer satisfaction, response times, and support team performance through Intercom’s robust reporting and analytics.
- Integration Capabilities: Seamlessly integrate Intercom with CRM systems and other tools for centralized customer support and efficient data exchange.
Free; paid plans begin at $19/user/month
Tidio is a revolutionary platform for customer communication that ups the ante when it comes to customer service for your company. It enables you to interact with website visitors via live chat, chatbots, and email to offer immediate assistance and forge enduring relationships.
What’s the best part? Managing customer inquiries is simple thanks to Tidio’s user-friendly interface and automation features. Tidio equips your team to provide exceptional customer support, from acquiring leads to resolving problems. Its seamless communication will put an end to your frustration with slow response times.
- Live Chat and Chatbots: Engage in real-time conversations and automate responses with Tidio’s live chat and chatbot features.
- Email Marketing: Reach customers effectively through targeted campaigns and email marketing tools.
- Visitor Tracking: Gain insights into visitor behavior for personalized interactions and better engagement.
- Integration: Seamlessly integrate Tidio with popular platforms, ensuring easy setup and smooth data flow.
- Mobile App: Stay connected on the go with Tidio’s mobile app, managing conversations and responding to inquiries anytime, anywhere.
Starts at $20/agent/month billed annually
Have you ever wished you could have real-time conversations with your website visitors? Well, with LiveChat, it’s possible!
It is an incredible live chat software that lets you engage with your customers in the moment they need help. Live Chat is like having a virtual support person available 24/7 to answer questions, provide support, and guide visitors through their journey.
With its user-friendly interface and powerful features, LiveChat makes customer communication a breeze. Say goodbye to missed opportunities and hello to exceptional customer service with LiveChat!
- Real-Time Chat: LiveChat offers instant, real-time conversations with website visitors, enabling businesses to provide immediate support and assistance.
- Customization: Customize the chat widget to match your brand’s look and feel, creating a seamless and personalized customer experience.
- Agent Tools: Empower your support team with useful features such as canned responses, file sharing, and chat transfers, enhancing efficiency and productivity.
- Visitor Monitoring: Gain insights into visitor behavior, including their browsing history and current page, allowing you to tailor your responses and provide targeted assistance.
- Integration Capabilities: LiveChat integrates with popular CRM, help desk, and e-commerce platforms, ensuring smooth data flow and providing a holistic view of customer interactions.
Paid plans starting from $15/agent/month
Freshdesk is the customer support platform that injects a fresh and dynamic approach into your business. With Freshdesk, say farewell to tedious ticket management and welcome effortless organization and automation. Experience seamless collaboration with your support team, ensuring no customer query goes unanswered.
Moreover, Freshdesk’s user-friendly interface and robust features will invigorate your support operations, delivering exceptional assistance and leaving customers impressed. Embark on a journey of refreshing support possibilities with Freshdesk as you redefine the standards of customer service excellence.
- Real-Time Chat: Freshdesk Chat enables instant, real-time conversations with customers, allowing businesses to provide immediate support and resolve queries efficiently.
- Omnichannel Support: Engage with customers across various channels, including website chat, social media, and messaging platforms, providing a seamless and consistent experience.
- Chatbot Integration: Automate responses and handle common inquiries with Freshdesk’s chatbot integration, freeing up agents’ time and improving efficiency.
- Canned Responses: Streamline chat conversations with pre-defined responses, saving time and ensuring consistent messaging for frequently asked questions.
- Agent Collaboration: Enable seamless collaboration among support agents with internal chat features, allowing them to assist each other and resolve customer issues effectively.
Whether you’re looking for advanced automation capabilities, seamless integration with your existing systems, or personalized customer engagement, the alternatives discussed in this blog post have got you covered.
It’s essential to choose a solution that aligns with your unique business needs and empowers you to deliver exceptional customer experiences. So, take the leap, explore these Engati alternatives, and elevate your customer engagement and support game to new heights. The chatbot revolution awaits!
Still, if you feel confused, try the Helplama Helpdesk for free!