Last Updated: April 2024
As you may already know, Zowie is a customer service software with AI-powered automation capabilities. However, with the increasing demand for customer service automation, there are now several Zowie alternatives and competitors.
According to recent statistics, one-third of companies stated that investing in customer service automation provides the best return on investment for their business. And, 88% of customers expect to have access to automated online services.
Thus, in this article, we will explore the 7 top alternatives and competitors to Zowie in 2024, so you can make an informed decision on which platform is best for your brand.
Table of Contents:
Zowie Alternatives: Pricing
Alternatives | Monthly Pricing Starts At: | Pricing Limitations |
Saufter | Custom pricing | You should contact Saufter to get pricing details |
Gorgias | $10 | Contains only basic features and is limited to 3 users and 50 tickets per month |
Gladly | $150/agent | Charges $2.25 per resolution for order status self-service option. A minimum of 10 seats are provided with no option for reduction. |
Kustomer | $29/user | Additional charges are applicable for add-ons. E.g., Kustomer IQ conversations, and API limit increase. |
Tidio | $29 | Offers up to 3 seats, 100 live chat conversations, and 500 chatbot triggers. |
Zendesk | $49/agent | Limited to 1 help center, 50 AI automated answers, “standard” data & file storage, and “standard rate limit” for robust APIs. |
Intercom | $74 | Comes with basic features, 1 inbox, and no support for FB, Twitter, and WhatsApp integrations. |
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Top 7 Zowie Alternatives & Competitors
1) Saufter
Rating: ⭐ 5/5
Pricing: Custom pricing; 15-day free trial
Saufter is a platform for customer service automation that offers a wide range of features to help streamline your e-commerce workflows. As a top alternative to Zowie, Saufter provides an omnichannel platform to easily manage your customer interactions and automate your routine tasks.
Key Features
- Omnichannel integration: Connects with all your communication channels, such as email, phone, SMS, chat, and social media.
- Automate e-commerce workflows: Saufter’s automation tools help simplify your e-commerce workflows from order modifications, and order status to returns & exchanges.
- View entire customer history: Get a complete view of each customer’s history and interactions across all channels, so you can provide more personalized support.
- Live chat with a knowledge base: Create a knowledge base and connect it with your live chat to deliver articles directly to your users in the chat. This enables quick access to relevant information.
- Track order delivery delays: Monitors your orders 24/7 and notifies you of any delivery delays. Thus, you can proactively resolve the issue and minimize the impact on your customers’ experience.
- Smart reports and insights: Offers actionable insights into the performance of your customer services, agents, and overall business to help you make data-driven decisions.
2) Gladly
Rating: ⭐ 4.7/5
Pricing: Plans begin from $150/agent/month
If you are looking for helpdesk software that doesn’t use tickets to resolve customer issues, then Gladly is perfect for you. It is a customer service platform designed for B2C organizations and has a fully integrated and customizable IVR.
Key Features
- People match: Matches your customers with the most suitable service representative based on their unique history, situation, or needs.
- Customer data: Stores customer communications across all channels in one lifelong conversation thread so you can have on centralized view. Also, displays customer profiles containing their purchase history, order details, etc.
- Collaborate: This lets you work together with your teammates to resolve user issues. And also, set reminders for yourself.
- Self-service: Publish answers to common queries in your Help Center. Also, use Self-Service Threads to trigger automated conversations in the Chat widget and quickly address FAQs, such as order status.
- Payments: Allows you to accept payments directly from messaging channels.
3) Gorgias
Rating: ⭐ 4.6/5
Pricing: 7-day free trial; paid plans start from $10/month
Gorgias Helpdesk is designed for eCommerce stores and even lets you manage multiple stores with cross-store context. This means you can offer seamless customer support across all your stores. Find out more about Gorgias’s key features below.
Key Features
- Multichannel support: Provide support across channels, including email, live chat, voice, SMS, WhatsApp, and social media.
- Agent workspace: Customize your views and organize tickets by channel, language, and topics.
- Order management: Recommend relevant products and handle all your orders, including refunding payments, and updating subscriptions.
- Automation: Fully automate repetitive tasks, such as cutting and pasting commonly asked questions, closing tickets, and sending important messages to your consumers.
- Analytical reports: Get support performance, revenue statistics, CSAT, and real-time agent activity reports.
4) Kustomer
Rating: ⭐ 4.4/5
Pricing: 14-day free trial; paid plans start at $29/user/month
Kustomer is one of the Zowie alternatives that take privacy and security seriously. In fact, Kustomer is HIPAA, SOC 2, and GDPR & CCPA compliant and ISO 27001 certified. You can learn more about Kustomer’s key features from below.
Key Features
- Customer timeline: Gives 360° view of your customers, including user data, history, and conversations.
- Chatbots: Build multichannel chatbots with the visual builder and pre-built templates.
- Unify CX operations: Unify all your data across systems and channels. Then, perform automation, such as tagging and routing.
- Proactive support: Identify user needs beforehand and address them to reduce support tickets.
- Self-service: Create a searchable, SEO-friendly, and easy-to-navigate help center for your app or website.
- Multilingual support: Supports over 76 different languages.
5) Tidio
Rating: ⭐ 4.7/5
Pricing: Free; 7-day free trial; paid plans begin at $29/month
If you run a small or medium business and want to convert your website visitors into customers while offering exceptional customer support services, Tidio is a great option. Here are some of Tidio’s key features:
Key Features
- Ticketing: Convert support emails and chats into tickets. Then, prioritize, assign, and monitor your customer requests in one place.
- Live chat: Solve customer issues in real-time and provide custom discounts and product recommendations based on their behavior. Also, Tidio offers a multilingual chat widget.
- Chatbots: Use the graphical chatbot builder and 35+ eCommerce templates to create custom chatbots that automatically collect user data and greet your customers.
- Analytics: Monitor the performance of your team and workflow. Additionally, track important customer service metrics.
6) Zendesk
Rating: ⭐ 4.3/5
Pricing: Plans begin at $49/agent/month with a 14-day free trial
In 2024, Zendesk was awarded the number 1 spot in Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2. As you can see, Zendesk is the best customer service software with omnichannel support, knowledge management features, and more. Here are Zendesk’s key features.
Key Features
- Help center: Create an integrated help center and a community forum where your customers can easily find answers and solve their issues at their own pace.
- AI and bots: Using Flow Builder, set up your own chatbot and answer your visitors’ queries instantly. With advanced AI, create automated workflows.
- Agent workspace: Provides unified agent workspace using which you can easily track, prioritize, and respond to your consumers. Additionally, collaborate with your teammates to quickly resolve complex issues.
- Routing & intelligence: Directs requests to the best-suited agent based on their availability, workload, and expertise.
- Analytics & reporting: With analytics and reporting, analyze, monitor, and take necessary action based on what your customers need. Plus, this works across sales, service, and third-party systems as well.
7) Intercom
Rating: ⭐ 4.4/5
Pricing: 14-day free trial for Starter plan at $74/month; Remaining are custom pricing plans
In case you are looking for software that specializes in messaging, Intercom is the perfect match as it has its very own messenger, namely Intercom Messenger. You can easily integrate it into your website, app, or product and engage with your customers. Find out more about Intercom’s key features below.
Key Features
- Chatbots: Use Fin, an AI bot powered by GPT-4 to automatically answer your customers’ queries solely based on your support content. Plus, you can add custom answers to important questions.
- Workflows: Easily create workflows with triggers, rules, conditions, and bots.
- Multilingual: With support for 43 different languages, it automatically detects your users’ language preferences and triggers automation.
- Inbox: Stores all your communication channels in a unified Inbox. Also, lets your agents collaborate with their teammates and customize the inbox as per their preferences.
- Help center: Create and integrate your knowledge base to deliver help content to your customers.
- Reporting: By using flexible and customizable reports, understand and improve the performance of your bots and team.
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Wrapping Up!
While Zowie is a popular helpdesk solution, there are several alternatives and competitors available that offer unique features and capabilities. We have listed the best 7 Zowie alternatives & competitors in this article. Depending on your specific needs, you can pick the one that is a better fit for your business.
Among these alternatives, Saufter stands out as a top choice due to its user-friendly interface, powerful automation capabilities, and excellent customer support features. So, if you are looking for a reliable and efficient Zowie alternative, Saufter is definitely worth considering.
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