If you’re running an online store on Shopify, you know how important it is to provide excellent customer service to keep your customers happy and loyal. One way to do this is by using a helpdesk knowledge base plugin for Shopify that can help you efficiently manage customer inquiries and provide instant support.
In this article, we’ll introduce you to the 7 best helpdesk knowledge base plugins for Shopify in 2023. These plugins offer a range of features that can help you streamline your support process, improve customer satisfaction, and ultimately grow your business. So, let’s dive in!
7 Best Helpdesk Knowledge Base Plugins For Shopify
1. Helplama Helpdesk
Rating: ⭐ 5/5
Pricing: Personalized; 15-day free trial
Helplama Helpdesk is a powerful helpdesk software that offers an extensive knowledge base for Shopify stores. One of the most significant advantages of Helplama Helpdesk is its ease of use.
The software is designed to be user-friendly and intuitive, making it easy for even non-technical users to navigate and create a knowledge base.
Key Features
- Live chat with knowledge base integration: The AI tool suggests relevant help articles in the live chat.
- Self-service portal: Enable automated self-help for returns, exchanges, refunds, order modifications, warranty claims, etc.
- Internal knowledge base: Create an exclusive database of information that is only available to your internal team.
- 24/7 order monitoring: Automated order scanning for delivery delay issues and notifications to enable proactive support.
- Omnichannel dashboard: View customer interactions from multiple channels on a single screen.
- Smart insights and reports: Identify areas for improvement and make data-driven decisions to optimize customer support processes.
2. Live Chat, Help Center, FAQ Page
Rating: ⭐ 5/5
Pricing: Free; paid plans start at $9.90/month
As the name denotes, this Willdesk app helps you manage your orders, live chat, social media, customer queries, and multiple stores, all in one place. Its unique combination of dedicated FAQ and Macro (Shortcuts) feature helps you address most of the common customer issues like “Where is my order?” effortlessly.
Key Features
- Branded self-service widget: Create a customized self-help widget that integrates with order tracking, FAQs, and contact forms.
- Multiple stores: Integrate all of your Shopify stores and customize themes, fonts, and FAQs easily.
- Boost sales through CRM: View complete customer index from various channels in one place while supporting.
- Languages: The app supports 5 international languages including English, French, German, Portuguese, and Chinese.
- User support: You can contact their support team any time of the day or night.
3. Gorgias - Helpdesk & Live Chat
Rating: ⭐ 4.3/5
Pricing: Plans start at $10/month with a 7-day free trial
Reduce shopping friction by using self-service resources that offer instant answers to common questions and convert the shoppers instantly into loyal customers. This app allows for easy tracking and management of customer interactions, providing a seamless customer support experience.
Key Features
- Self-service menus: Tailor-made canned responses to address common questions and concerns shoppers may have.
- Live dashboard: Track the support team’s activity and key performance indicators in real time.
- Manage Shopify orders: Access and manage orders while simultaneously handling customer inquiries.
- One-view of customer context: Understand and handle customer inquiries across channels like email, chat, social media, etc.
4. Richpanel Helpdesk & Live Chat
Rating: ⭐ 5/5
Pricing: Paid plans start from $29/month with a 14-day free trial
Now, let your support agents concentrate on complex tasks. Free them by automating customer support on your Shopify store with a self-service portal. Additionally, the Richpanel app allows you to easily manage customer inquiries across multiple channels and improve support efficiency.
Key Features
- AI-powered answers: Automate responses to the most common questions that are available at all times.
- Multi-channel self-service: Let customers find solutions to their queries through live chat, help center, SMS, and email.
- Unified customer data: Compiles all customer conversations in one place enabling agents to view and assist more efficiently.
- Live tracking: Identify real-time site visitors and enable proactive assistance through the live chat widget.
5. Reamze Live Chat Helpdesk CRM
Rating: ⭐ 4.6/5
Pricing: Paid plans start at $29/month with a 14-day free trial
When you use this Reamaze app, you can support and engage your customers through live chat, chatbots, and FAQs using various automation. It is specially designed for eCommerce businesses. And, when combined with other apps, it uplifts your customer support efficiency.
Key Features
- Macros & AI intents: Takes care of repetitive tasks. Plus, guides you instantly to relevant order lookup pages.
- Automated & chatbot prompts: With the help of AI technology, enable automated engagement prompts and push notifications.
- Shopify order management: Create, modify, and manage Shopify orders from the helpdesk portal itself.
6. Zendesk
Rating: ⭐ 3.5/5
Pricing: Plans start at $49/month with a 14-day free trial
This Zendesk app is an omnichannel customer service and engagement platform with an integrated helpdesk knowledge base plugin for Shopify. It empowers your agents with relevant customer information during support. Also, you can develop single or multiple knowledge base resources enabling self-help services. Find more of its features below.
Key Features
- AI-powered knowledge management: Your agents can also add relevant information to the help articles base.
- Unified agent workspace: Access relevant customer data to solve service tickets faster.
- Zendesk support sidebar: Process refunds and cancellations directly from the app without switching between different platforms.
- Live chat widget: Easily embed live chat into your storefront by simply clicking a button.
7. HelpCenter | FAQ Chat Helpdesk
Rating: ⭐ 4.5/5
Pricing: Free; paid plans start at $8/month with a 15-day free trial
Enhance customer support by utilizing features such as a ticketing system, FAQ builder, live chat, tabs, and chatbots of this app. You can proactively address customers’ common questions and minimize the volume of support inquiries with a well-organized and informative FAQ page. Let us now see how this app helps you with that.
Key Features
- FAQ builder: Build a powerful search engine-optimized FAQ page in multiple languages.
- Knowledge base customization: HelpCenter allows for advanced customization of the knowledge base with custom CSS and HTML.
- FAQ backup & restore: Export help center files to import later on any of your Shopify stores easily with a click.
- Chatbot & live chat app: Integrate articles as automated resolutions to your customer queries, 24/7.
- Helpdesk ticketing system: Handle queries from multiple channels, such as email, chat, or Facebook Messenger.
Bottom Line
The Future of CX study analyzed 107 million customer conversations and found that “Speedy resolution” and “Agent empowerment” are among the major factors that drive higher customer satisfaction.
Both factors are possible to achieve with a helpdesk integrated with a knowledge base plugin. As you can see, all the above-mentioned 7 apps provide you with these solutions for your Shopify store.
But, Helplama Helpdesk in particular hosts a wide range of E-commerce specialized support tools including knowledge base, self-service portals, omnichannel support, efficient ticket management, and more. Plus, it easily connects with your Shopify store or WooCommerce or Magento stores with just a click, thereby enhancing your store’s support system easy and effective.
