Last Updated: April 2024
Are you tired of spending hours on manual tasks for your Shopify store? If so, it is time to explore the world of Shopify automation services.
According to research, 96% of users reported benefiting from automation services. The most commonly reported benefits include saving time and reducing errors.
So, say goodbye to tedious manual tasks and hello to more time to focus on growing your business.
Now, without any delay, let’s get into the best 5 Shopify automation services.
#1 Customer Service
Customer service is a crucial aspect of any successful business, including your Shopify store.
Generally, customer service is about providing assistance and support to your customers before, during, and after their purchase. And, automated customer service uses chatbots and other automated systems to deliver those services.
Benefits of Automation
- 24/7 availability: With automated customer service, you can provide assistance to your customers around the clock, even outside of business hours.
- Faster response time: Chatbots or any other automated responses can answer your user inquiries instantly, reducing the wait time.
- Avoid human errors: Automated systems eliminate human errors, such as providing inaccurate information, misunderstandings, or miscommunications.
- Cost-effective: Automation is more cost-effective than hiring and training a large team of customer service representatives.
Best Shopify Customer Services App - Saufter
From answering customer queries to resolving complaints, it can be challenging to keep up with the demands of customer service. Fortunately, you can streamline your customer service operations and provide efficient support to your consumers with Saufter.
Features
- Live chat with the knowledge base: Provide real-time support with live chat and allow your customers to quickly find answers to FAQs via the knowledge base. Then, by integrating live chat with the knowledge base, deliver relevant articles directly in the chat.
- Self-service portal: Using this portal, your users can initiate returns/ exchanges, modify orders & addresses, claim warranties, manage bugs, etc.
- Omnichannel integration: Offer customer services across channels. This includes email, phone, SMS, chat, and social media.
- View customer history on a single screen: Access all your customers’ interactions and important events in one single view.
- Smart insights and alerts: Offers actionable insights about your customers, agents, self-service options, common user issues, and more.
#2 Order Management
Order management refers to the process of managing and fulfilling customer orders. It includes tasks such as receiving, processing, and approving orders, and shipping products to your buyers.
In automation, you use the automated order management software to handle the entire order process starting from order placement to order fulfillment.
Benefits of Automation
- Faster fulfillment: The automated system quickly acknowledges the order request, checks inventory, and approves it without any need for human intervention. You just need to focus on delivering orders to your customers.
- Upgrade tracking: Improves communication between your multiple systems and automates order tracking and shipping updates. Also, sends the order status to your buyers instantly.
- Reduce errors: Reduces the errors that may occur when you process the orders manually. For instance, shipping orders to the wrong address, adding incorrect prices, etc.
- Streamline order processing: It coordinates all your workflows and automates most of the order processing tasks such as stock availability.
- Decrease costs: Ensures that you deliver the products via an optimized route. Thus, it saves time and reduces the cost of delivery.
Best Shopify Order Management App
Here are the best order management apps that can help you streamline certain aspects of your order processes.
Track123 Order Tracking Upsell
Track123 Order Tracking Upsell app is a shipment and order tracking application that imports your order data and updates the shipping information from any carrier in real-time. In fact, it sends triggered notifications to your buyers.
The major advantage is that Track123 integrates with over 1500 carriers. Plus, you can hide or replace specific keywords in the tracking details.
Codisto Amazon, eBay & Walmart
This app lets you sell your products from your online store to Amazon, eBay, and Walmart. For that, Codisto syncs all your product details, including orders, pricing, inventory, etc., in real-time.
Furthermore, it provides automated currency conversion. Therefore, you can sell your products across countries.
Check out other Shopify order management apps from here!
#3 Returns/Exchanges
Returns and exchanges are an inevitable part of the e-commerce business. It involves handling customer requests to return or exchange products they purchased from your store.
Of course, it is a hassle for both buyers and sellers. However, you can streamline your returns and exchanges process with Shopify automation services, providing a hassle-free experience for your customers.
Benefits of Automation
- Improve customer satisfaction: By providing a smooth and efficient returns process, you can enhance your customer’s satisfaction levels and build loyalty.
- Lessen workload: Save time and effort by automating tasks such as processing return requests and issuing refunds.
- Gain insights: By gathering the reasons for returns, you can improve the quality of your product and put an effort to reduce the returns rate.
- Save money: Some of the automated returns software also provide anti-refund strategies that reduce the number of returns and refunds. In turn, they save money.
Best Shopify Returns/Exchanges App - Saufter
With Saufter, your customers can automatically choose the items they want to return/ exchange based on your policies. Plus, they can download the return labels with just 1-click. Most importantly, you can utilize its anti-refund strategies to reduce the refunds in your store.
Finally, Saufter also delivers insights related to returns such as product issues and refund reasons.
#4 Inventory Management
Inventory management is the process of managing your store’s inventory, including tracking inventory levels, forecasting demand, and replenishing stock. Effective inventory management can help you avoid stockouts and improve your overall business performance.
Benefits of Automation
- Improved inventory accuracy: Reduce the chances of stockouts, overstocking, and manual errors that can lead to inaccurate inventory records by automating your inventory management.
- Real-time inventory visibility: Automated inventory management systems provide real-time data on inventory levels. Also, tracks the movement of goods in real-time, giving you visibility into your supply chain.
- Cost savings: By optimizing inventory levels, you can reduce the costs associated with excess inventory or lost sales due to stockouts. Additionally, reduce the costs associated with manual inventory tracking, like labor costs.
Best Shopify Inventory Management App - Stock Sync: Connect Suppliers
Stock Sync automates the process of updating inventory levels from multiple suppliers. With quantity rules, you can adjust stock levels accordingly and update inventory & product data to prevent overselling. Plus, you may remove discontinued or unwanted products from your store.
Furthermore, Stock Sync supports various file formats and data sources. Thus, you can export and import inventory data in different formats, such as XLS, CSV, Google Sheets, etc.
#5 Sales and Marketing
Sales and marketing involve the activities and strategies you use to promote and sell your products or services. It includes tasks such as advertising, email marketing, and social media marketing. With Shopify automation services, you can efficiently streamline your sales and marketing campaigns and enhance your store’s visibility.
Benefits of Automation
- Better customer targeting: By analyzing your customer data, you can target your sales and marketing efforts to specific customer segments. This improves their effectiveness in reaching the intended audience.
- Personalization: Automation enables you to personalize the sales and marketing messages sent to your customers based on their preferences, behavior, and purchase history.
- Save time: By automating marketing tasks such as email campaigns and social media posts, you can save time.
- Data analysis: Automation tools can provide valuable insights into customer behavior, preferences, and sales trends. So, you can make data-driven decisions to improve your sales and marketing strategies.
Best Shopify Sales and Marketing App - Omnisend Email Marketing & SMS
Omnisend Email Marketing & SMS offers various features to enhance your email marketing campaigns. With the help of landing pages and popups, you can grow your email lists and sell to more people.
The app provides ready-made email templates, allowing you to create personalized email campaigns for events such as summer sales. It offers abandoned cart and welcome workflows, as well as, 20+ ready-made automations. Most importantly, 24/7 email and live chat support is available for all its users.
Finally!
From inventory management to customer service, automation can help streamline your business processes, improve efficiency, and enhance customer experience.
If you are looking for the best Shopify automation service, we recommend Saufter. With its order & return management, customer support services, and real-time insights, Saufter can help you manage your store efficiently while ensuring customer satisfaction.
Sign up here to get 6 months of free credits and receive pricing details!
