Last Updated: April 2024
In today’s fast-paced world, customers expect a seamless and hassle-free shopping experience. They want quick access to information, easy navigation, and immediate responses to their queries.
In fact, a recent study found that 90% of customers worldwide expect brands or organizations to have an online self-service customer support portal.
This is where customer self-service portal apps for Shopify come in. In this article, we’ll explore the top 7 customer self-service portal apps for Shopify that can take your customer support to the next level.
1) Saufter
Rating:⭐5/5
Pricing: Custom pricing
Saufter offers a customer self-service portal that allows you to interact with your customers through their preferred channels, including email, chat, and social media.
Features
- Live Chat with Knowledge Base – This will enable you to send and suggest relevant articles from your knowledge base directly to your chat without any hassle.
- Automate E-commerce Workflows – If you’re looking for a helpdesk that can make your e-commerce customer service workflows more efficient, Saufter is the perfect solution for you. Saufter understands these workflows completely and can automate them to make your life easier.
- View the Entire Customer History – You can access all your customer interactions in one place with a unified view of live chat, email, social media, and other channels.
- Track Customer Service KPIs – With Saufter, you have the power to track all your customer service KPIs in one place through a dedicated dashboard.
- Omnichannel Integration – Connect with your customers across multiple channels, including email, social media, and chat.
2) Zendesk
Rating:⭐3.4/5
Pricing: Paid plan starts at $49/month with a 14-day free trial.
With Zendesk, communication between you and your customers is centralized in a single location, ensuring that it is efficient, relevant, and personalized.
Features
- Live Chat Integration – With the click of a button, you can embed live chat in any storefront. This feature will help you provide real-time support to customers and resolve their issues quickly.
- Relevant Customer Data – By having quick access to customer data, you can provide personalized support and offer tailored solutions to their problems.
- Streamlined Refunds – This feature will help you streamline the refund process and save time.
3) Gladly
Rating:⭐4.8/5
Pricing: Paid plan starts at $150/month with a 14-day free trial.
With Gladly, you can easily transform your e-commerce brand’s customer service to boost customer loyalty.
You will be able to offer people-centered service that eliminates tickets and channels, giving your team a single view of a customer’s entire history with your brand.
Features
- Threaded Communication – This point allows you to see all communication channels in one place, organized by time.
- Personalized Self-Service – Create a personalized experience for your customers based on their history with your brand. This will make them feel valued and increase their loyalty.
- Single Platform – Using a single platform for all communication channels can cut costs and simplify your processes.
4) Gorgias
Rating:⭐4.4/5
Pricing: Paid plan starts at $10/month with a 7-day free trial.
With Gorgias, you can unify all your support conversations and orders, which can lead to happier customers and faster growth.
Features
- Unified Prioritization: Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs in one feed.
- Shopify Integration – View, edit, and cancel Shopify orders without leaving the Gorgias customer view. This feature simplifies your workflow, saving you time and effort.
- Self-Service Menus – Instantly answer shopper questions with self-service menus — no agent required. on your support team and improves the overall customer experience.
5) Richpanel
Rating:⭐5/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
Make your customer support experience effortless and fast with Richpanel.
Designed specifically for Shopify and Shopify Plus, Richpanel’s helpdesk and self-service portal are the perfect tools to build customer loyalty.
Features
- Faster Resolution – The app unifies all channels, orders, and apps in one screen, allowing agents to access all the necessary information in one place and respond to customer queries promptly.
- Seamless Integration – It integrates with 20+ other Shopify apps, making it easy to connect with your existing workflows seamlessly.
- Self-Service Portal – Richpanel’s self-service portal enables customers to resolve repetitive queries immediately.
6) Reamaze
Rating:⭐4.6/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
The platform offers chatbot automation, workflows, and intents that are simple to set up and use, making it easy for your customers to get the answers they need quickly.
Features
- Customer Support Management – Use an integrated platform to handle emails, chats, social media messages, SMS, voice calls, and other inquiries.
- Live Chat – Richpanel’s live chat messenger enables customers to track packages, view orders, and browse FAQs.
- Connect Multiple Stores – It enables you to connect multiple stores, create store-specific branding, and support all customers from a single location.
7) Kustomer
Rating:⭐5/5
Pricing: Free.
By integrating with Shopify, you can easily access order data and use shortcuts and automation to keep your customers informed about their order status, refunds, and cancellations.
Features
- Centralized Data – View or search for Shopify order data within Kustomer to have all your data in one place.
- Automated Messaging – Leverage shortcuts to dynamically populate messages with unique order data, making communication with your customers personalized and efficient.
- Chatbot Assistance – Use chatbot templates to automatically provide customers with status updates, giving them the information they need without any extra effort.
Conclusion
In conclusion, the 7 customer self-service portal apps for Shopify that we have explored in this article are among the best in the market.
Each of them has unique features and benefits that can help you improve your customer service, reduce your workload, and boost your sales.
In addition, among the many options available, Saufter stands out as the best choice for outsourcing customer support needs.
By outsourcing your Shopify customer support to Saufter’s specialized professionals, you can save time and money while ensuring a seamless and satisfying customer experience.
Experience the benefits of Saufter firsthand by signing up today, and take advantage of their 15-day free trial and 6-month free credit offer to optimize your workflow and boost productivity.
