Last Updated: April 2024
Returns management is an integral part of any eCommerce business. In fact, a whopping 33 percent of repeat consumers would choose to abandon a retailer if they had a difficult returns experience.
This highlights the importance of having a streamlined and efficient returns process in place. In this article, we will be exploring the 7 best Shopify return managers for 2024.
With so many options available in the market, it can be overwhelming for businesses to choose the right solution for their needs.
Our comprehensive guide will help you make an informed decision and ensure a hassle-free returns experience for your customers.
1) ClickPost Return Plus
Rating:⭐5/5
Pricing: Free; paid plan starts at $49/month
With this easy return process, ClickPost ensure a happy post-purchase experience for your customers, which in turn helps you build brand loyalty and turn returns into repurchases.
Features
- User-Friendly – Your customers can easily navigate through the self-serve return portal. The process is straightforward, and they can initiate a return with ease.
- Convenient Management – You can track the status of returns, take necessary actions, and communicate with customers if needed.
- Real-Time Updates – Your customers will receive automated email updates during the return process.
- Data-Driven Decisions – You can analyze the reason for returns, identify trends, and take necessary actions to improve customer experience.
2) Return Prime: Order Return
Rating:⭐5/5
Pricing: Free
Return Prime is an app that can help you manage all your returns, exchanges, and refunds in one place. It offers features like sending a return label, in-store returns and refunding via store credit.
You can also automate the process for more efficient returns management.
Features
- Enhanced Efficiency – By connecting with your third-party logistics partner through this platform, you can enhance the efficiency of your return process.
- Flexible Options – With this return portal, you can offer a range of options to your customers, including store returns, exchanges, and refunds.
- Seamless Integration – Return Prime integrates seamlessly with Shopify, allowing you to automate the return process and create replacement orders with just a few clicks.
3) Sorted Return Center
Rating:⭐4.6/5
Pricing: Paid plan starts at $20/month with a 14-day free trial.
Looking to simplify and automate your returns, exchanges, refunds, and labels? Sorted Return Center has got you covered.
Features
- Auto-Generated Labels: The system automatically creates competitive Collect+ and USPS labels for you, making the process of shipping and returns effortlessly. You also have the option to upload your labels.
- One-Click Refunds – You can easily approve refunds with just one click and the system will automatically create new orders for exchanges, streamlining the process and saving you time.
- Customizable Notifications – You can keep your customers informed every step of the way with customizable notifications, providing them with updates on the progress of their returns.
- Returns Management Dashboard – The dashboard allows you to set your own rules and windows for returns, giving you complete control and insights into your returns processes.
4) ReturnGo Returns & Exchanges
Rating:⭐4.9/5
Pricing: Paid plan starts at $17/month with a 14-day free trial.
Are you tired of manually managing your returns and exchanges? Look no further than ReturnGO’s exchange-first returns platform!
With this automated, branded, AI-powered return portal, you can easily manage all of your returns and exchanges in one place.
Features
- Gift Returns – Your customers can easily initiate a return, and you can customize your gift return policies to ensure that your customers are satisfied.
- Store Credit – ReturnGO’s platform allows you to issue store credit to your customers. This can be a great way to incentivize customers to keep shopping with you.
- Flexible Return Reasons – This platform allows you to customize your return reasons and follow-up questions to better understand why your customers are returning products.
- Integrations: Integrate with a variety of shipping carriers, 3PLs, ERPs, helpdesks, and APIs, allowing you to streamline your workflow and increase efficiency.
5) Rich Returns
Rating:⭐4.9/5
Pricing: Paid plan starts at $9/month with a 14-day free trial.
With this automated returns app, you can streamline your returns process and save time while improving customer satisfaction.
Features
- Automated Email Notifications – By sending automated emails, you can inform your customers about the status of their return and let them know when their refund or exchange has been processed.
- Self-Service Returns – With a custom-branded return page, you can easily automate the process of handling returns. This means you can quickly process returns without having to deal with the hassle of manual returns.
- Easy Integration – Easily integrating your return system into your business processes like ERP, IMS, CRM, & 3PL systems is a great way to streamline the entire process.
6) Return Rabbit
Rating:⭐4.9/5
Pricing: Free; paid plan starts at $250/month
With Return Rabbit, you can automate returns to make it easy for your team to manage and optimize revenue retention.
By prioritizing the shopper experience for exchanges ahead of refunds, you can keep your customers happy and increase your revenue.
Features
- Effortless Returns – You can provide your customers with QR codes and shipping labels. This will allow them to return their items without any hassle or confusion.
- Proprietary Exchange Recommendations: The AI algorithm analyzes your customer’s purchase history, preferences, and other factors to recommend the best product.
- Actionable Analytics: You can learn about customer behavior, preferences, and satisfaction levels.
7) Saufter
Rating:⭐5/5
Pricing: Custom pricing
Saufter offers a unique feature of an in-built portal to automate returns and exchanges, setting it apart from other helpdesk solutions.
Features
- Automated Return Labels – With Saufter, you and your customers can easily access return labels through a single click on the ‘DOWNLOAD’ option, making it a convenient solution for all.
- Anti-Refund Strategy – You can rely on the AI algorithm of Saufter to understand your customers’ needs and provide them with the best deals and discounts.
- Track Key Return Metrics – With its automated returns software, you can easily monitor your return rate, exchange rate, refund rate, and the reasons behind returns.
- Automate Returns – With Saufter’s system, your customers can smoothly select the products they wish to return, and the system will then direct them through the return process.
- Track Delivery Delays – You can automatically track order shipping delays with your customers’ orders and proactively resolve the situation to impress your customers.
Conlcusion
In conclusion, Shopify return managers are an essential tool for any eCommerce business. They can help streamline the return process, improve customer satisfaction, and ultimately increase sales.
In addition, Shopify has several return management apps available, but Saufter stands out from the rest.
It’s AI-powered features and return automation make it an excellent choice for any business looking to streamline their returns process and improve customer experience.
With their offer of 6 months of free credits, there’s no better time to try it out and streamline your workflow. So why wait?
Sign up for Saufter today and try the 15-day free trial and boost your productivity!
