Last Updated: April 2024
In the rapidly evolving digital landscape, delivering exceptional customer support has become the holy grail for businesses striving to stand out from the competition. With artificial intelligence (AI) paving the way for groundbreaking advancements, platforms like Thankful.ai have become go-to solutions for automating customer interactions.
But hey, did you know that according to a recent survey, a whopping 80% of customers believe AI can significantly improve their service experience? That’s right, folks!
Today, we’ll embark on a journey to explore six best Thankful.ai alternatives that will empower you to revolutionize your customer service game.
So, buckle up and get ready for the future of AI-powered support platforms!
1. Saufter
Personalized pricing; a 15-day free trial
With Saufter, you can streamline customer service for your business and automate time-consuming tasks to boost team productivity. Additionally, it is compatible with numerous support channels, including live chat, email, phone, social media, and more.
Along with that, Saufter enables you to offer 24/7 live chat assistance and a self-service portal to your clients. AI-drafted responses can also significantly improve your team’s output.
In addition, it gives you the ability to create customized automations for a range of customer service workflows, such as requests for returns, exchanges, bug fixes, and warranty claims, among others.
Key Features
- Omnichannel Integration: Connects to numerous support channels, including Facebook, Instagram, WhatsApp, SMS, live chat, email, and more.
- 365-day self-service: Give your clients access to a live chat self-service portal that is straightforward to find.
- Chat + Knowledge Base: In live chat, you can offer how-to manuals to answer frequently asked questions from customers.
- Chat widget customization: Change the live chat widget’s appearance and feel to fit your brand’s aesthetic.
- Automate e-commerce workflows: Hand off tasks like exchanges, returns, address changes, and order tracking to the system.
- Smart reporting and insights: Get real-time reports and insights with KPIs for customer service.
2. Ada.cx
Three pricing plans with hidden pricing
Let me introduce you to Ada.cx, an incredible alternative to Thankful.ai for all your customer service needs. With its AI-powered support platform, Ada.cx brings automation and intelligence to customer interactions like never before.
Imagine having a chatbot that can engage with your customers in real-time, providing personalized and contextually relevant support. That’s exactly what Ada.cx offers! Their AI chatbots are equipped with natural language processing (NLP) capabilities, ensuring that your customers feel heard and understood.
One of the best things about Ada.cx is its user-friendly interface. You don’t need to be a coding expert to build and deploy your chatbot. Ada.cx makes it easy for businesses of all sizes to create a customized and efficient customer service experience.
Key Features
- Smart AI-Powered Chatbots: Ada.cx is equipped with intelligent chatbots that utilize cutting-edge AI technology. These chatbots can understand natural language, provide accurate responses, and handle complex customer queries. They continuously learn from interactions, improving their performance over time.
- User-Friendly Interface: It boasts an intuitive interface that simplifies the process of building and deploying chatbots. With a drag-and-drop functionality, businesses can easily create conversational flows, customize responses, and integrate the chatbots with their existing systems. No extensive coding or technical expertise is required.
- Multilingual Support: Ada enables businesses to provide seamless customer support in multiple languages. The platform supports simultaneous handling of various languages, ensuring that customers receive personalized assistance in their preferred language.
3. Helpshift
Free; paid plans start at $150/month with a 30-day free trial
Helpshift is a fantastic customer service platform that’s making waves in the industry. It is all about revolutionizing the way businesses interact with their customers.
With its innovative approach, Helpshift enables you to provide seamless support across various channels, including in-app messaging and chatbots. It’s like having a personalized support team right at your fingertips!
Furthermore, Helpshift prioritizes efficiency and customer satisfaction, empowering businesses to resolve issues quickly and deliver exceptional experiences. If you’re ready to take your customer service game to the next level, Helpshift is the way to go!
Key Features
- In-App Messaging: Helpshift allows businesses to engage with their customers directly within their apps. No more redirects to external platforms or long response times. Customers can access support conveniently without leaving the app, ensuring a seamless user experience.
- AI-Powered Chatbots: It leverages the power of artificial intelligence to provide automated support through intelligent chatbots. These chatbots can handle common queries, provide instant responses, and even escalate complex issues to human agents when necessary, saving time and effort for both customers and support teams.
- Advanced Analytics and Insights: Offers robust analytics and insights to help businesses gain a deeper understanding of their customer support operations. By tracking metrics like response times, agent performance, and customer satisfaction, companies can identify areas for improvement, optimize workflows, and provide proactive support.
4. Intercom
Begins at $74/month
Intercom brings together the power of automation and personalized messaging to create meaningful interactions. It’s like having a personal assistant for your customer service team!
With Intercom, businesses can automate repetitive tasks, engage with customers at the right moment, and deliver exceptional support experiences. From proactive chatbots to targeted messaging, Intercom empowers companies to provide timely assistance, nurture customer relationships, and scale their support operations effortlessly.
Key Features
- Automated Messaging: This allows you to automate personalized messages throughout the customer journey. From onboarding to upselling, you can engage customers with targeted messages based on their behavior, preferences, and interactions. This automation saves time and ensures that customers receive relevant information when they need it the most.
- Conversational Chatbots: Intercom’s chatbots are designed to provide instant support and gather essential information from customers. These chatbots can handle common inquiries, qualify leads, and even escalate complex issues to human agents seamlessly. By leveraging AI and natural language understanding, Intercom’s chatbots deliver efficient and personalized conversations.
- Unified Customer Data: Centralized customer data allows you to have a holistic view of each customer’s interactions and history. With access to valuable insights, you can deliver proactive and tailored assistance, resulting in higher customer satisfaction.
5. Kustomer
Pricing plans begin at $29/month/user; 14-day free trial
Let me introduce you to Kustomer – the ultimate customer support automation platform that’s changing the game for businesses worldwide. It takes automation to new heights, empowering companies to deliver exceptional customer experiences effortlessly.
With its advanced capabilities, Kustomer streamlines support processes, reduces response times, and enhances customer satisfaction. Say goodbye to tedious manual tasks and hello to a world of automated efficiency! From intelligent routing to comprehensive customer profiles, Kustomer revolutionizes the way businesses handle support.
By leveraging Kustomer, businesses can streamline their support processes, provide personalized experiences, and ultimately create loyal and satisfied customers.
Key Features
- Intelligent Routing: Kustomer’s intelligent routing system ensures that each customer inquiry is directed to the most appropriate agent, based on skills, expertise, and workload. This feature eliminates the need for manual triaging, ensuring that customers receive prompt and accurate responses from the best-suited team member.
- Unified Customer Profiles: It consolidates customer data from multiple sources into a single, comprehensive profile. This 360-degree view enables support agents to access relevant customer information instantly, such as past interactions, purchase history, and preferences. Armed with this knowledge, your agents can provide personalized and contextually relevant support, fostering stronger customer relationships.
- Workflow Automation: It simplifies support operations through workflow automation. Businesses can create customized workflows that automate repetitive tasks, such as sending follow-up emails, updating customer information, or initiating specific actions based on predefined triggers. This automation frees up valuable time for support teams, allowing them to focus on high-value interactions and delivering exceptional service.
6. Forethought AI
Customer pricing; you can request a demo
Forethought AI is all about harnessing the power of artificial intelligence to provide next-level assistance. It’s like having a super-smart support agent by your side!
Additionally, you can tap into the wealth of knowledge within their organization and deliver lightning-fast responses to customer inquiries. No more long waits or vague answers!
By leveraging advanced machine learning algorithms, Forethought AI predicts customer needs, suggests solutions, and continuously learns from interactions to provide unparalleled support experiences.
Key Features
- Knowledge Automation: Forethought.ai excels at automating knowledge management. It ingests and analyzes vast amounts of information from various sources within your organization, such as support articles, product documentation, and even conversations. By doing so, it builds a powerful knowledge base that enables lightning-fast and accurate responses to customer queries, boosting efficiency and reducing support ticket volumes.
- Smart Ticketing: It takes ticket management to a whole new level. Forethought AI intelligently categorizes and routes incoming tickets, ensuring they reach the right team or agent with the right expertise. This feature streamlines the support process, reduces response times, and increases customer satisfaction.
- Continuous Learning: The beauty of Forethought AI lies in its ability to continuously learn and improve. With every customer interaction, the AI algorithms gather valuable feedback, identify patterns, and refine their responses. This iterative learning process ensures that the AI gets smarter over time, providing increasingly accurate and personalized support.
Conclusion
As we wrap up our exploration of the six best alternatives to Thankful.ai, it becomes clear that the landscape of AI-powered customer service solutions is expanding rapidly. Each platform we’ve examined brings unique strengths and features to the table, empowering businesses to elevate their customer support game to new heights.
From Ada.cx’s intelligent conversational AI to Helpshift’s in-app messaging and Intercom’s personalized automation, these alternatives offer a range of innovative capabilities. Kustomer’s intelligent routing and unified customer profiles, Forethought AI’s knowledge automation and smart ticketing, and even Thankful.ai itself have revolutionized customer service in their own ways.
The key takeaway is that you have a wealth of options to choose from, allowing them to find the perfect fit for their specific needs and objectives. Whether it’s streamlining support processes, enhancing customer experiences, or scaling operations seamlessly, these alternatives offer robust solutions to meet the ever-growing demands of the modern customer.
Still, if you are confused, give Saufter a try without any thought, for free!
