11 Best Customer Service Automation Software in 2024

Table of Contents

Last Updated: April 2024

Did you know that around 89% of your customers will make another purchase when they receive a positive customer experience?

Building a world-class product does not cut through the current business landscape. Customer service is the key ingredient that distinguishes good companies from the best. Regardless of the size, successful businesses focus on customer service to carve their place in the highly competitive business ecosystem.

Imagine if you had to respond to thousands of messages manually. It is almost an impossible feat. Well, not anymore; there are numerous customer service automation solutions available for you. Automation has stepped in to simplify how companies cater to their customers. It is shrugging aside mundane, dull, and time-consuming customer service processes.

Automated customer support software reduces human error, helps companies offer top-notch customer support, and stay ahead of their competitors. However, picking a tool from a wide pool of customer service automation software can become a bit confusing.

We have handpicked the best customer service automation solution for you, so without further ado, let us begin.

Stay Ahead of the Curve With Customer Service Automation Tools

The present-day business landscape is demanding. Your current and potential customers are constantly on the lookout for better products and services. In times like these, you can enhance the overall productivity of your business with the help of this automated customer service software.


Image Source – saufter.io

If you’re looking for an all-in-one platform for improving customer service, quickly resolving issues, and improving the buyer experience, Saufter might just be the tool for you.

Unlike ordinary helpdesks, Saufter has some unique AI features that make it stand out – Automated Agent Training, AI-drafted emails, a self-service customer portal, and much more.

Saufter Pricing:

It offers custom pricing


HelpScout is an incredible customer service automation software that allows users to sort customer requests based on urgency. This ensures that high-priority customer requests are handled swiftly.

Companies can list down a few keywords and feed them into the automated customer service software to detect when the issue is serious. You can also save your responses to frequently asked questions through this reliable customer service automation tool.

HelpScout pricing (paid annually):

  • Standard: $20/user/month
  • Plus: $40/user/month
  • Pro: $65/user/month


Simple yet powerful. This is a befitting description for Groove – a robust online help desk software. Businesses can use Groove to reach out to customers who frequently read their help documentation.

In addition, users can leverage information related to their customer’s interests to deliver automated content that resonates with them. Because of its ease of use and intuitive feature set, consider using Groove to tackle customer service and support.

Groove pricing (billed annually):

  • Starter: $12/user/month
  • Plus: $20/user/month
  • Pro: $35/user/month
  • Custom: contact the vendor to know more


Almost all, if not all, services are available for free on Bitrix24, making it one of the most popular collaboration software in the world. Users have to shell out cash only when they need to consult a Bitrix24 partner. This is one reason many small businesses use Bitrix24 to improve their customer service.

Besides, with call center automation, users can closely track the sources of their customers to pander to their issues more efficiently. With 5 GB storage space, unlimited records, a call center, invoices, and a friendly user interface, Bitrix24 is one of the best customer service software programs out there.

Bitrix24 pricing per month while paying for one year:

  • Free: $0/month
  • Basic: $43/month (5 users)
  • Standard: $87/month (50 users)
  • Professional: $175/month (100 users)
  • Enterprise: $350/month (250 users)


Zendesk is a powerful cloud-based customer service automation program. Users can use triggers to single out tickets that have generated a specific number of interactions. The software notifies you when a particular issue has escalated.

Besides, Zendesk can also be used to get feedback via customer satisfaction surveys. Customers can also reopen solved tickets on Zendesk. The status of the solved ticket automatically changes from “open” to “closed” 96 hours after it is resolved. Customers can check whether their problems have been taken care of in that window.

Zendesk pricing (billed annually):

  • For everyone:
    • Suite Team: $49/agent/month
    • Suite Growth: $79/agent/month
    • Suite Professional: $99/agent/month
  • For enterprises:
    • Suite Enterprise: $150/agent/month


Arguably one of the most popular customer service automation software, HubSpot offers everything you need to streamline your customer service processes. It helps users merge all their communication channels and data into a single platform, eliminating the need to toggle between different tabs and applications.

With over 500 integration options, clean and tidy interface, 24/7 customer support, and easy-to-learn features, HubSpot is one of the most extensively used tools for customer support automation.

HubSpot pricing for the customer service module (billed annually):

  • Starter: $45/month (2 users)
  • Professional: $450/month (5 users)
  • Enterprise: $1,200/month (10 users)


Loaded with features that simplify customer service automation, Freshdesk takes customer service automation to a whole new level.

The automation functions ensure that every ticket is directed toward the most suitable customer service agent. The automation is unique and extremely easy to set up. Although Freshdesk is not as budget-friendly as Bitrix24, it is still light on the pocket with paid plans starting from $15/agent/month.

Freshdesk pricing (billed monthly)

  • Free: $0 (10 agents)
  • Growth: $15/agent/month
  • Pro: $45/agent/month
  • Enterprise: $70/agent/month


The customer relationship management platform helps businesses across three major areas: customer service, marketing automation, and sales enablement.

The service level agreement features are a set of features that help customers understand what they should expect from customer service agents. You have all the details you need to tag consumers accurately, owing to Agile’s 360-degree contact view.

The tags can create comprehensive reports for automated sales and marketing campaigns. You may automatically send customers the content which is specifically tailored to their interests with AgileCRM’s behavior-based segmentation. Therefore AgileCRM is one of the top-rated customer service automation software out there to forge stronger relationships with customers.

AgileCRM pricing:

  • Free: $0 (10 users)
  • Starter: $8.99
  • Regular: $29.99
  • Enterprise: $47.99


The name fairly indicates what LiveChat offers. It is a customer service automation platform that provides a live chat option to businesses. Businesses can integrate live chat services and features into their websites.

LiveChat can help businesses understand what their customers are looking for. For example, if a customer visits a website page regularly, they either find the content interesting or are struggling to find what they need. Businesses can use LiveChat to connect with them to find out their pain points.

LiveChat pricing (billed annually):

  • Starter:$16/month/agent
  • Team: $33/month/agent
  • Business: $50/month/agent
  • Enterprise: Get in touch with the vendor

Verint Messaging 

Wouldn’t it be amazing if you could have two-way conversations with your customers on their preferred platform easily? Verint Messaging allows you to do just that. You can reach out to your customers in order to solve their problems or approach them proactively for an elevated customer experience from a smart routing system: Agent Workspace. With the support of tools such as AI bots that help you can even reduce the lead time and deliver the right message to your customers. All in all, it is a reliable customer service automation software. You can request a demo for more details.


When you have to send thousands of messages over the phone, it can take quite some time (and even cost you a lot of money). That being said, such scenarios are unavoidable at times.

This is where Text-em-all can help you. It is a dedicated automated customer service software that can solve both the problems mentioned above. The user-friendly interface, combined with impressive support, makes this tool a worthy investment.

Text-em-all pricing:

  • 1-25 phone numbers: $7.50/month
  • 26-50 phone numbers: $15/month
  • 101-200 phone numbers: $35/month
  • 201-300 phone numbers: $75/month
  • 301-400 phone numbers: $90/month
  • 401-500 phone numbers: $105/month

Bottom Line

Customer service is vital in scaling your business and driving repeat business. If businesses cannot offer satisfactory customer service, they are likely to fall behind the curve and gradually disappear into the crowd. Established brands, successful startups, and businesses ensure ‌they tend to their customers across various channels.

Therefore, the demand for customer service automation software has increased significantly in the past decade. You can choose from the automated customer service software mentioned in the list to set your customer service in motion and ensure your customers keep coming back.

Check out Helpdesk if you want to add great customer experience as your USP.



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