Are you a great entrepreneur looking to provide your customers with the best customer service? Confused about which customer portal software to use for it? As it would be a long process to choose it on your own, we are here to help you in the decision process by providing the list of best customer portal software in the market.

Here are the 15 best Customer Portal Software

  1. Helplama Helpdesk
  2. Zendesk
  3. HappyFox
  4. Freshdesk
  5. LiveAgent
  6. OneDesk
  7. Flowlu
  8. Suitedash
  9. Supportbee
  10. Onehub
  11. Azuredesk
  12. Clinked
  13. MyDocSafe
  14. Nimbus Note
  15. Accelo

First, let’s get to know about customer portal software.

What is Customer Portal Software?

Generally speaking, customer portal software is a digital gateway through which your customers can access your company information and get to know the answers to their queries related to your company services.

Now let’s dive in to know about the best customer portal software.

1. Helplama Helpdesk

Helplama Helpdesk


First on our list is the Helplama Helpdesk, which is the best customer service portal. It provides an automated customer service feature which makes it easier to resolve your customer queries without an agent.

Features:

  • 24/7 Order monitoring,
  • Offers live chat support, email, and phone call integration,
  • You can easily integrate it with eCommerce platforms like Shopify, WooCommerce, and Magento,
  • It also provides agent-related services like automated agent training and hiring experienced agents.

Pricing:

  • Free trial: 15 days for all plans.
  • Standard:  $99/3 agents/ month ($29 for each extra agent).
  • Pro: $199/3 agents/ month.
  • Enterprise:  $399/3 agents/ month.

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2. Zendesk

[caption id="attachment_38101" align="alignnone" width="1024"]Zendesk Image source – zendesk.com

Zendesk portal is user-friendly software. It allows your customers to easily find what they want by connecting through different communication channels.

Moreover, a strong relationship with customers can be built as the Zendesk customer portal provides quicker response times, transparent communications, and easy access to information.

Features:

  • Customizable CRM platform, which lets users customize their software so that it caters to their needs,
  • Provides self-service options for customers to find answers to their queries,
  • Requests and problems from customers are managed with the help of a ticket management system,
  • Collaboration between team-to-team or tool-to-tool is done easily with the help of Zendesk.

Pricing:

  • Free trial: 30 days.
  • Suite team: $49/ agent/ month.
  • Suite growth: $79/ agent/ month.
  • Suite professional: $99/ agent/ month.
  • Suite enterprise: $150/ agent/ month.
  • Team: $19/ agent/ month.
  • Growth: $49/ agent/ month.
  • Professional: $99/ agent/ month.

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3. HappyFox

HappyFox mainly focuses on providing support and services for your customers. With this portal’s knowledge base, your customers can easily navigate through guides, tutorials, and discussions.

Features:

  • Secured way of file sharing,
  • Content management,
  • Ticket routing, tagging, and categorization,
  • Customer billing,
  • File management.

Pricing:

  • Mighty: $26/ agent/ month.
  • Fantastic: $39/ agent/ month.
  • Enterprise: $52/ agent/ month.
  • Enterprise plus: $64/ agent/ month.

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4. Freshdesk

Freshdesk

Image source – freshdesk.com

Freshdesk possesses an AI-powered feature to respond automatically to common questions by suggesting ticket fields, routing, and knowledge base articles. You can integrate email and other channel communications to Freshdesk for automatic ticket creation so that your teams can respond directly through email.

Features:

  • Advanced search options are available for your customers,
  • Multi-channel support communication,
  • Multiple language translations.

Pricing:

  • Free trial: 15 days up to 10 agents.
  • Growth: $14.57/ agent/ month.
  • Pro: $52.23/ agent/ month.
  • Enterprise: $83.81/ agent/ month.

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5. LiveAgent

All-in-one helpdesk software that allows you to connect with your customers across all channels. Cloud-based call center software suitable for both inbound and outbound calling.

Features:

  • Automatic chat routing,
  • Customizable and scalable ticketing software,
  • Easy to set up.

Pricing:

  • Free Trial: 14 days,
  • Ticket: $15/ agent/ month,
  • Ticket+chat: $29/ agent/ month,
  • All-inclusive: $49/ agent/ month.

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6. OneDesk 

OneDesk is a blend of Helpdesk and project management that help teams to achieve more with a single platform. Efficiently answers customer queries with a help of a knowledge base.

Features:

  • Highly customizable application,
  • Integrates with web apps like WordPress, Mailchimp, Dropbox, etc.
  • Workflow automation allows you to automate actions on tasks and tickets,
  • Available on iOS and Android.

Pricing:

  • Free Trial: 14 days,
  • Starts from $11/ user/ month.

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7. Flowlu

This software possesses a built-in messenger app. it provides high transparency and quick responses to your customers. Customers view tasks and review the progress and payment history for each project.

Features:

  • You can invite the customers via a link or email and customize permissions such that your sensitive data are visible only to the right person,
  • Billing and invoicing are done for your customers.

Pricing:

  • Free trial: 14 days.
  • Team: $29/ month /8 users.
  • Business: $59/ month/ 16 users.
  • Professional: $119/ month/ 25 users.
  • Enterprise: $199/ month/ unlimited users.

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8. Suitedash

Compatible tool for small to medium-sized businesses as its features can be tailored according to company brand elements and domain URLs.

Features:

  • Live chat and real-time customer support,
  • Task and project management is very well maintained,
  • Magic link login system is used where your customer needs only their email address to sign in through a link in their inbox.

Pricing:

  • Free trial: 14 days.
  • Start: $19/ month.
  • Thrive: $49/ month.
  • Pinnacle: $99/month.

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9. Supportbee 

The Supportbee portal allows your customer to open new tickets, and browse and manage new requests. Customers can access accounts via links delivered to their mail.

Features:

  • Customizable domain,
  • Private login link to customers,
  • Centralized view of your customer’s current and past tickets and responses,
  • You can increase the size of email attachments up to 20MB.

Pricing:

  • Free trial: 14 days.
  • Startup: $13/ user/ month.
  • Enterprise: $17/ user/ month.

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10. Onehub

Onehub tool is customizable according to your company’s brand. It is fast and easy to move information with cloud storage capability and drag-and-drop uploading. 

Features:

  • Sacred way of accessing and viewing the files,
  • Proper communication is managed between your team and customers through this portal.

Pricing:

  • Free trial: 14 days.
  • Advanced: $20/ user/ month.
  • Standard: $12.50/ user/ month.

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11. Azuredesk

Azuredesk

Image source – azuredesk.co

Azuredesk is a cloud-based help desk software with easy access to Information and support. It also provides your customers with visibility of ticket creation time, issue type, issue status, issue priority, and so on, for the most effective customer service delivery.

Features:

  • A self-service facility is provided through this customer portal, Automatically convert incoming support emails into tickets.

Pricing:

  • Free trial: 14 days.
  • Plus: $33/ user/ month.

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12. Clinked

Clinked offers you a secure communication, collaboration, and information-sharing platform for teams. The dashboard provides a centralized view of all project groups, activities, project conversations, and tasks.

Features: 

  • Clinked is also accessible via mobile applications for iOS and Android devices,
  • Update clients with real-time activity streams and project progress management.

Pricing:

  • Free: Demo.
  • Lite: $99/ month.
  • Standard: $249/ month.
  • Premium: $495/ month.
  • Enterprise: $995/ month.

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13. MyDocSafe

MyDocSafe is a safe and secure platform. Customizable workflow enables you to automate the onboarding process. You can share files and documents for signing and collect customer data with forms.

Features:

  • MyDocSafe combines document management with native electronic signatures, secure forms, and a workflow orchestration engine,
  • mydocsafe.com emails automatically archive and encrypt email attachments.

Pricing:

  • Free trial: 7 days. 
  • Starter: $25/ month.
  • Small: 487/ month.
  • Business: $198/ month.

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14. Nimbus note

Nimbus note

Image source – nimbusweb.me

Nimbus Note is a cloud-based and on-premise note-taking application. You can invite your customers into your portal, capture user feedback and send videos or screenshots.

Features:

  • Real-time editing is done using Nimbus note software,
  • Version control is also applicable,
  • Mobile access is available.

Pricing:

  • Free trial; 14 days.
  • Pro: $8/ month.
  • Business: $10/ month.

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15. Accelo

Accelo is a user-friendly cloud-based client work management platform with a high-quality client portal feature. You can track the billing history and the customers can use the portal features to find emails, documents, and files.

Features:

  • Customer-centric process approach,
  • Flexible e-mail ticketing,
  • Streamlined processes with built-in CRM.

Pricing:

  • Free trial: 14 days.
  • Plus: $24/ user/ month.
  • Premium: $39/ user/ month.

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Conclusion:

The above-mentioned are a few client portal example software. You can very easily get to know about different software and choose one among them as we have provided the features and pricing of the different software.

Helplama Helpdesk is one of the best customer portal software. It offers all the services to customers through SMS, email, phone, and live chat.

Start your free trial here!