Customer service is a major customer touchpoint that matters. After setting up your Freshdesk account and getting your customer support agents ready, you might have
Communication is key. Be it amongst colleagues or between customers and sales person, communication can help improve your overall appeal. Customer communication is the path
Did you know that around 89% of your customers will make another purchase when they receive a positive customer experience? Building a world-class product does
AI-based art generators have been gaining popularity lately. It is fascinating to see applications of AI growing as the day passes. On the other hand,
Salesforce Research found that around 90% of customers are likely to make a second purchase after a pleasant customer service experience. Multiple surveys highlight the
You have probably heard: Automation is the future of customer support. If you’re wonder whether or not you should be using automation for your support
Imagine this: An angry customer calls to inquire about their order. It was supposed to reach them in 5 days, but it’s been a week,
If you’re looking for a tool that can help streamline the customer support process, there are two popular options: Help Scout vs. Zendesk. Both of
Selecting an ideal helpdesk software that suits your business needs is critical for the success of your customer support. In this article, we will directly
If you run a business, you shouldn’t take any chances with customer service. The customer is the best advocate you can find to promote your