Customer Service Blog
Learn Customer Service Best Practices by our Experts
Latest Posts
12 Best Support Ticket Response Templates For You
Today, every business is struggling for smoother and quick customer support. Efficient customer support can enhance your company's reputation to the next level. Have you thought of how you can achieve it? The answer is support ticket responses or canned responses....
8 Shared Inbox Software to Improve Email Collaboration in 2022
Email communication is an important part of any business. But have you ever thought about how much of your time is spent reading and responding to these emails? A survey by Adobe says that people spend nearly 3.1 hours daily on email, which amounts to 15 hours a week...
How to Set Up a Freshdesk Knowledge Base
A knowledge base helps your customers with answers to commonly asked questions and extra information on products, policies, tools, and services that you offer. It is an effective customer self-help solution resulting in faster response rates leading to greater...
How to Modify All Data Permissions in Salesforce
Are you using Salesforce? And, you want to know how to enable permissions for a user profile? Then, you have come to the right place. Usually, Salesforce gives View All, Modify All, View All Data, and Modify All Data permissions to every user as part of its profile...
Zendesk Light Agents – Permissions and Limitations
Zendesk lite agents or light agents is a support role with limited permissions. Zendesk light agents can’t be assigned tickets but they can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the...
Bloomfire Review – Pricing, Features, Reviews
If you need a platform that improves productivity, organizes data, and makes information easy to manage for your team, Bloomfire should definitely be on your list of choices. Bloomfire's main use case is to make knowledge easily accessible for your employees, and it...
Top 6 Features of an Automated Ticketing System for Customer Support
Irrespective of whether your company is a startup, small or big size business, you should provide an exceptional customer service experience to your customers. Because 96% of consumers say customer service is an important factor in their choice of loyalty to a brand....
How to Use Zendesk Search and Advanced Search?
There are tons of new tickets every day in any business. CRM software will sort and store them in its database. But what if you want to locate a ticket for a particular customer? This is when a search bar can help you. It provides quick results on the basis of the...
10 Best Apps for Zendesk to Make Your Life Easier in 2022
Many businesses have been using Zendesk to facilitate customer support and streamline internal processes. With numerous apps to choose from, the Zendesk app marketplace is itself filled to the brim. With so many options available, choosing the best Zendesk apps can...