Zendesk vs Freshdesk vs HappyFox Which One Is The Best For You

Table of Contents
Zendesk vs Freshdesk vs HappyFox Which One Is The Best For You

Last Updated: April 2024

Are you torn between Zendesk, Freshdesk, and Happyfox? We understand the dilemma of choosing the perfect customer support software for your business. 

In fact, according to a survey, 81% of companies consider customer experience as a key differentiator in their industry. Plus, 77% of consumers believe that providing excellent customer service is crucial for building brand loyalty and driving business growth

Therefore, in this blog, we’ll dive into a detailed comparison of these popular platforms: Zendesk vs Freshdesk vs HappyFox, to help you make an informed decision. From features to pricing, we’ve got you covered. So, sit back, relax, and let’s find out which one is the best fit for you.

Table of Contents:

Zendesk vs Freshdesk vs HappyFox Feature Comparison

Here is the feature comparison of Freshdesk, Zendesk, and HappyFox.

Helpdesk Features (Final Winner: All) HappyFox Rating ⭐5/5, Zendesk Rating ⭐5/5, Freshdesk Rating ⭐4.4/5

Ticketing System

  • HappyFox: Create, edit, filter, and delete each ticket. Plus, add to-do lists and perform automatic sorting into categories.
  • Zendesk: Generate your task lists, filter, view ticket status, and categorize tickets.
  • Freshdesk: Generate, edit, and delete tickets, with filtering and sorting options.

Winner: All

Omnichannel Ticketing

  • HappyFox: Manage your customer conversations from various channels like email, chat, social media, and phone calls.
  • Zendesk: Handle user requests from different channels effectively.
  • Freshdesk: Deliver support across multiple channels, including phone, chat, email, and social media.

Winner: All

Task Management

  • HappyFox: Create and assign tasks to your agents, set due dates, and receive task alerts.
  • Zendesk: Add, update, delete, and filter tasks, with the ability to set completion dates.
  • Freshdesk: Manage tasks, assign them to agents, and track their progress.

Winner: All

SLA Management

  • HappyFox: Customize, create, and deliver SLA policies, and monitor and measure performance.
  • Zendesk: Define SLA service targets, monitor performance, and manage your SLA policies.
  • Freshdesk: Set SLA policies, track compliance, and manage service targets.

Winner: All

Supported Services (Final Winner: Zendesk & Freshdesk) Zendesk Rating ⭐5/5, Freshdesk Rating ⭐5/5

Email

  • HappyFox: Available in the Fantastic plan and above.
  • Zendesk & Freshdesk: Provided in all plans.

Winner: Zendesk & Freshdesk

Live Chat

  • HappyFox: Present in the Enterprise and Enterprise Plus plans.
  • Zendesk & Freshdesk: Included in all plans.

Winner: Zendesk & Freshdesk

Phone

  • HappyFox: Included in the Enterprise Plus plan. 
  • Zendesk & Freshdesk: Available in all paid plans.

Winner: Zendesk & Freshdesk

SMS

  • HappyFox: Requires integration with JustCall SMS.
  • Zendesk & Freshdesk: Offered in all plans.

Winner: Zendesk & Freshdesk

Self-Service (Final Winner: HappyFox) Rating ⭐4.5/5

Knowledge Base

  • HappyFox: Build SEO-optimized self-service and internal knowledge base.
  • Zendesk: Utilize your team expertise and publish articles with SEO tools.
  • Freshdesk: Create and update a knowledge base with relevant articles.

Winner: All

Forums

  • HappyFox: Enable customer collaboration and internal forums for staff. Also, lets you create a community forum for customers.
  • Zendesk: Build an online community with the forum software and manage member access.
  • Freshdesk: Create forums for customers to discuss and solve common problems.

Winner: HappyFox

FAQ

  • HappyFox: Design and build FAQs, and offer a search box for easy navigation.
  • Zendesk: Easily create and update an FAQ page with a search widget.
  • Freshdesk: Generate and manage FAQs to address common customer queries.

Winner: All

Customer Portal

  • HappyFox: Provide self-service portals for your customers to raise and track tickets.
  • Zendesk: Allow members to submit, track, and update support requests.
  • Freshdesk: Enable your users to manage their tickets and access support resources.

Winner: All

Feedback

  • HappyFox: Collect feedback from forums, articles, and satisfaction surveys.
  • Zendesk: Gather feedback through surveys, support tickets, and forums.
  • Freshdesk: Gather customer feedback through surveys and ratings.

Winner: All

Automation (Final Winner: Zendesk & Freshdesk) Zendesk Rating ⭐4.5/5, Freshdesk Rating ⭐4.5/5

Templated Responses

  • HappyFox: Customize canned responses for chats and emails, with ticket templates.
  • Zendesk: Create, edit, delete, and customize email and chat templates.
  • Freshdesk: Generate and manage canned responses for efficient customer support.

Winner: All

Workflow

  • HappyFox: Automate functions, assign tickets, and receive automated updates.
  • Zendesk: Automate ticket queues, create custom automation, and trigger updates.
  • Freshdesk: Manage workflows, automate repetitive tasks, and assign tickets.

Winner: Zendesk

AI Chatbot

  • HappyFox: Utilize quick responses, inline content, and FAQ integration for chatbot support.
  • Zendesk: Add Answer Bot to multiple support channels, gather user data, and share conversation transcripts.
  • Freshdesk: Integrate chatbot, Freddy AI, for automated customer interactions and issue resolution.

Winner: Freshdesk

Reporting and Analytics (Final Winner: Zendesk & Freshdesk) Zendesk Rating ⭐5/5, Freshdesk Rating ⭐4.5/5

Customer Support Performance

  • HappyFox: Provides ticket flow, distribution, custom fields, and agent activity reports.
  • Zendesk: Integrates data from all channels, and offers real-time and historical data reporting.
  • Freshdesk: Monitor your ticket activity across channels and agent performance through reports.

Winner: Zendesk & Freshdesk

Performance Reports

  • HappyFox: Reports CSAT and automation performance, and monitor employee performance.
  • Zendesk: Delivers comprehensive sales and service performance analysis.
  • Freshdesk: Offers performance analytics to track FCR, response times, and closure times.

Winner: All

Integrations (Final Winner: Zendesk) Rating ⭐5/5

E-commerce & CRM

  • HappyFox: Integrates with Salesforce, Magento, Shopify, Zoho, Hubspot, and more.
  • Zendesk: Supports integrations with Shopify, Salesforce, Intercom, Zoho, and more.
  • Freshdesk: Connects with Salesforce, Zoho CRM, Hubspot, and other platforms.

Winner: All

Social Media & Messaging

  • HappyFox: Integrates with Facebook, Twitter, WhatsApp, and JustCall.
  • Zendesk: Offers integrations with Telegram, Instagram, Facebook, and more.
  • Freshdesk: Connects with social media platforms and messaging services.

Winner: Zendesk & Freshdesk

Other App Integrations

  • HappyFox: Supports Slack, Jira, Microsoft Teams, Zapier, WordPress, and more integrations.
  • Zendesk: Provides over 1000 integrations, including Jira, SurveyMonkey, Slack, and more.
  • Freshdesk: Offers integrations with various apps like Slack, Jira, Asana, and more.

Winner: Zendesk

Recommended: 12 Best Email Helpdesk Software

Freshdesk vs HappyFox vs Zendesk Pricing Comparison

To make an informed decision when choosing the right help desk software, it’s important to understand the pricing plans offered by the platforms: Freshdesk, Zendesk, and HappyFox. Let’s compare their pricing options:

Freshdesk Pricing Plans

Freshdesk pricing
Image source – freshworks.com
  1. Free: This plan is available at no cost and provides basic features for small teams.
  2. Growth: Charges $15 per agent per month and offers additional features suitable for growing businesses.
  3. Pro: Priced at $49 per agent per month, Pro plan includes advanced features for larger teams and organizations.
  4. Enterprise: With a price of $79 per agent per month, it provides comprehensive features for enterprise-level support. 

Freshdesk also offers a 21-day free trial for you to explore the platform before committing to a paid plan.

Zendesk Pricing Plans

Zendesk pricing
Image source – zendesk.com
  1. Team: Priced at $49 per agent per month, Team plan offers basic functionalities for small teams.
  2. Growth: At $79 per agent per month, it contains additional features suitable for expanding businesses.
  3. Professional: Priced at $99 per agent per month, this plan provides advanced features and customization options.
  4. Enterprise: Offers custom pricing tailored to the specific requirements of larger organizations.

Zendesk also has a 14-day free trial in case you want to evaluate the platform and its capabilities.

HappyFox Pricing Plans

HappyFox pricing
Image source – happyfox.com

When billed annually:

  1. Mighty: Comes at $29 per agent per month and contains basic features. 
  2. Fantastic: At $49 per agent per month, this plan includes additional features for growing businesses.
  3. Enterprise: This most popular plan is priced at $69 per agent per month.
  4. Enterprise Plus: Charges $89 per agent per month and includes advanced features + premium customer support services.

With HappyFox, you can request a demo. And only after they recognize your needs, HappyFox will provide access to the trial account.

Comparing the pricing options of Freshdesk, Zendesk, and HappyFox, you can see that these platforms offer flexible plans to accommodate different business needs and sizes. It’s recommended to take advantage of their free trials to test the platforms and determine which one best suits your requirements and budget.

Conclusion

In conclusion, picking the best suitable helpdesk software for your business requires careful consideration. Zendesk, Freshdesk, and HappyFox all offer robust features and capabilities. Each platform excels in different areas, such as supported services, self-service options, automation, reporting and analytics, and integrations.

Zendesk and Freshdesk stand out with their comprehensive supported services, while HappyFox provides a strong self-service solution. Freshdesk shines in automation with its integrated chatbot, and Zendesk and Freshdesk offer powerful reporting and analytics tools.

To make the right choice, it’s important to evaluate your specific needs, budget, and preferences. Take advantage of the free trials provided by these platforms to test their features and determine which one aligns best with your requirements.

If you’re in search of a comprehensive helpdesk solution that excels in ticket management, self-service capabilities, and seamless social media integration, you might find Saufter to be the perfect match for your business needs.

Take advantage of the opportunity to sign up and experience the software firsthand with a 15-day free trial.

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