If you have an online store or a business, your site needs a Helpdesk Support system to make customer interaction seamless and productive.

At the initial stage of your virtual business, opting for a SaaS solution may not be a good idea, provided the expenses involved. In that case, you can try WordPress Helpdesk plugins that are free and easy to use but give a customer experience almost equivalent to a SaaS solution.

Here in this article, we highlight the 10 Best Free WordPress HelpDesk Plugins for customer support that you can install on your website to augment customer engagement. But before diving into that, let’s explore what WordPress Helpdesk Plugins are:

What is a WordPress Plugin, and Why Do You Need It?

A WordPress plugin is a small software that enhances and extends the features and functions of a WordPress website.

These plugins add-on to your website and help create a site with extended features like an online or eCommerce store to portfolios and directory sites.

Moreover, these plugins make it easier for users to add numerous features to their sites without getting into technicalities and coding. You can set up a professional help desk to address your customers’ queries and technical problems in a fast, reliable, and timely manner through these plugins.

WordPress has thousands of plugins. Some of these are free while some others are paid. And out of so many options, it is often difficult to find out what works best for your WordPress site. Continue reading to find out which plugins are the best ad-on to your site for customer support.

10 Best WordPress Plugins for Customer Support

So check out our comprehensive list of WordPress Helpdesk Plugins and learn which would work best for your website:

1. HubSpot

HubSpot’s WordPress plugin is super interactive. The plugin is free and includes features like CRM, Live Chat, Forms, Analytics, and Email Marketing. The paid plans start at $50 per month and include additional features. It allows you to:

  • Build your contact forms
  • Attract and engage customers
  • Manage all your support tickets and features on one single dashboard

2. Jivochat 

Jivochat is a live omnichannel business messenger used by tens of thousands of websites globally to enhance the customer support experience. It enables:

  • Integrations with most platforms like WordPress, Shopify, Magneto, and Bigcommerce
  • Sync with applications like Facebook, WhatsApp, and Apple Business Channel
  • Keeping track of the exact number of website visitors

3. WSDesk 

WSdesk is a user-friendly WordPress Helpdesk plugin designed to make finding the right support system seamless. Some of its key features include:

  • Creation of unlimited agent profiles and tickets
  • An AJAX-based design that enables smooth loading of the page
  • Email piping, reply customization, and file attachment options

4. Awesome Support

Awesome Support is a versatile WordPress helpdesk system with an intuitive interface. It provides user-friendly features like:

  • Easy installation and initiation of the customer support set-up
  • Importing tickets from Zendesk, Helpscout, and Ticksy
  • Flexible sorting, filtering, and tagging system for your tickets

5. WP Support Plus 

WP Support Plus will help you manage customer issues by creating tickets online.  It provides:

  • Unlimited support agents and tickets
  • Guest users have a chance to create a ticket on your site
  • Multiple methods for customers to create tickets and custom fields to collect data

6. JS Support Ticket 

JS Support Ticket is another free-to-install WordPress helpdesk plugin that enables the admin/agent to create tickets on behalf of any user and even delete user data on request. It has:

  • A professional help desk system
  • Video tutorials for all its primary functions
  • Powerful filters and sorting options for better seamless tickets

7. Zendesk Support for WordPress

Zendesk-Support-for-WordPress

This plugin needs a subscription to Zendesk. However, there is a free trial period of 30 days. Some of the key features include:

  • Full access to tickets from the dashboard
  • An easy-to-fill contact form for visitors to submit concerns or queries
  • Single signing on to Zendesk as well as WordPress with its remote authentication

8. bbPress

bbPress is a lightweight and flexible Helpdesk support plugin with multisite forums for content creation and customer support. It enables:

  • Good page loading speed on your site
  • Simple step-by-step installation
  • Spam protection due to full Akismet built-in

9.  SupportCandy 

SupportCandy is another powerful plugin trusted by 10,000+ users and allows support agents to access tickets from the frontend. Some of its features include:

  • Unlimited tickets and agents
  • Email piping and customizable email notification templates
  • Ajax-based functionality enables operational speed at its best

10.  WordPress Advanced Ticket System 

WordPress Advanced Ticket System is a free helpdesk plugin that enables customers to submit tickets when logged into your website. It has the following features:

  • Multiple ways to submit tickets
  • Advanced issue management
  • Seamless integration with most of the popular WordPress themes

Bottom Line 

A robust support or help desk system is imperative for any online or eCommerce store. It streamlines the interaction between you and your customer and fills the communication gap.

Your site must be compliant to tackle different products, for which you will need to employ multiple support agents to manage the sorting of tickets.

These ten best free plugins will help you manage your online store hassle-free. However, you can also try specialized and fully managed customer support systems as we provide at Helplama.

We provide specialist and tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your internal team. Check out our pricing to outsource your customer support, or reach out to us to know more details.