Last Updated: April 2024
Can’t decide which UVdesk plan is best suited for you? We will assist you to figure it out. Uvdesk is a helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. Let’s have a look at the detailed breakdown of UVdesk’s plans so that you can decide which plan works best for you.
In this post we will cover the following:
A Quick Overview of UVdesk Pricing
UVdesk has three different pricing plans: Open Source, Pro, and Enterprise. Open Source is a free plan. As per your convenience, you can pay annually or month-to-month for Pro and Enterprise Plans. The Pro plan costs $11/month/agent and the Enterprise plan costs $36/month/2 agents if billed annually. Let’s take a closer look at each of UVdesk’s pricing plans now that we’ve seen an overview of them.
Detailed Breakdown of UVdesk Pricing Plans
1. Open Source Plan
What Do You Get?
Unlimited Agents
You can have unlimited agents in this free plan.
Branding
You can customize your helpdesk by giving meaning to a specific organization, company, product, or service.
Flexibility
It’s a known fact that developing or maintaining enterprise-level software is not easy at all. But as this open-source helpdesk is built on LAMP/LEMP Stacks, it can be easily used for running dynamic websites or web applications.
Highly Customizable
Created with Symfony PHP framework it is highly customizable for the complex customer support requirement of any trade.
Knowledge Base
You can create multiple categories under the knowledge base enabling the customers to gain the right knowledge base, fetching valuable information, and rectifying their doubts.
Mail Box & Configuration
You can convert your support query emails into a standard ticket for better assistance. Configuring your support email address with the mailbox UV desk ensures ample customer support and standard supervision.
Module Integration
With its extended capabilities, you can develop modules on it and easily scale and enhance the offer reliable support experience to your customers.
Open Source
As the standard code of enterprise open source helpdesk system is open you can inspect, modify and utilize the code based on your requirement.
Ticket Formation, Management, and Tagging
Wanna get rid of checking frequent emails? UVdesk’s open-source plan enables you to get every email inquiry generated as a Ticket. Moreover, you can hold, manage and route the inquiries using smart tools to distribute work among the team. You can even tag some bit of information related to the ticket.
User Management
You can easily scale and streamline your customer support with countless agents, teams, and groups. Tracking the performance of your agents is no more a tedious task with UVdesk. You can also enjoy the reports supported by graphical presentations.
Workflow
You can save time by using a pre-set workflow based on events and conditions, enabling automated actions.
Limitations
- Doesn’t support integrations with major e-commerce platforms like Shopify, Magento, and WooCommerce.
- Plus, you cannot manage support from channels like live chat, Facebook, or Twitter.
- Agent collision detection is not provided in this plan.
- Cannot create custom ticket fields.
- It can be useful if you can add specific tasks to a certain person/team who is best equipped to handle such tasks. But the Open source plan doesn’t provide such task management facilities.
- Customer follow-ups are not available in the Open source plan.
- No Form builder app.
- You will not get agent reports and thus cannot check their productivity.
Open Source Plan Is Good For:
This plan is good for e-commerce stores that are at their beginning stage and don’t have much money to manage customer support.
2. Pro Plan
What Do You Get?
All the features available in the Open source plan are available in the Pro plan also.
Customization of ticket fields
Thinking of gathering more information? This plan allows you to set additional fields as custom fields for the tickets as per the requirements, making it visible in your support request form.
E-Commerce Multi-Channel Integration
An easy way to bridge the gap! Multi-channel integration helps you to bring the request of your customers coming from different e-commerce channels under a roof and provide special attention to genuine customers. What else do you want to boost up your sales!
Social Media apps
You can allow your customers to login into the UVdesk support Panel through popular social media apps like Facebook, Twitter, etc.
Examination of Agent’s performance
You can always analyze and evaluate the performance of the agents in an effortless and time-saving manner.
Form Builder App
You can easily build and customize multiple help desk forms and with the embed code, you can integrate with any e-commerce framework viz. Magento, open-cart, Shopify, etc, and CMS viz. WordPress and Joomla.
File viewer App
With this provision, the support staff can instantly view the document and prepare their reply immediately.
Task Management
Work distribution and time allotment always make things better. The Task Management system allows you to distribute the designed tasks to specific agents categorized on the basis of client requirements. It paves the way for analyzing the productivity and achievement of the agents in a more clear-cut and effective manner.
Limitations
- This plan doesn’t support channels like live chat, Whatsapp, and Instagram.
- Limited to 5 email inboxes.
- Knowledge base articles and categories are also limited. You will only get 200 Knowledge base articles, 15 Knowledge base categories, and 10 Knowledge base folders.
Pro Plan Is Good For:
This plan is good for medium-scale industries.
3. Enterprise Plan
What Do You Get?
All the Open source and Pro features are available in this plan.
Knowledge Base
Unlimited knowledge base folders, knowledge base categories, and knowledge base articles.
Limitations
- Multichannel support is limited. You cannot communicate with your customers through live chat, WhatsApp, and Instagram.
Enterprise Plan Is Good For:
This plan is suitable for large-scale industries.
Why Is Saufter More Affordable Than UVdesk?
Saufter is the best alternative to UVdesk. In all aspects like pricing and the features it provides, Saufter is better than UVdesk.
And, here are some of the reasons why online business owners prefer Saufter:
- Pricing and elements delivered in each tier are more straightforward and reasonable.
- You can manage all of your customer interactions and communications in a single location.
- Saufter provides a live chat widget on your website to allow visitors to raise concerns in real-time.
- It integrates email support as well as AI-drafted emails. By this, you can significantly reduce your email traffic as well as your workload.
- You can integrate with e-commerce platforms such as Shopify, Magneto, and Woo-commerce in a single click.
- Saufter also provides AI-suggested responses based on previous tickets handled.
- It also includes an automated training module for your team members to be trained and tested.
Conclusion
Even though UVdesk is good, it’s not the best. So why settle for mediocre when the best alternative like Saufter(affordable too) is available to you. If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, Saufter could be the pick. Start your free trial now!
