Top 10 SnapEngage Alternatives

• Saufter
• Tidio
• HappyFox
• LiveChat
• Zoho Desk
• Hub spot CRM
• Drift
• Freshdesk
• Zendesk
• Velaro

1. Saufter

Saufter is the leading SnapEngage alternative – a unified customer service platform that allows you to support customers through multiple channels. We provide an AI system for managing returns and e-mail drafting, which can help you reduce workload and time.

Pros:

• Let you track delayed orders and thereby provide proactive customer support.
• Inbuilt Shopify, Magento, and WooCommerce integration.
• Provides social media integration.

Cons:

• Although the increased functionality the platform provides is good, it can be overwhelming for first-time users.

2. Tidio (Overall Ratings ⭐4.8/5, 224 Reviews)

Tidio combines live chat and chatbot tools to help you provide superb customer service and generate more sales. You can interact with your visitors in real-time and provide support through chatbots, even if you are busy.

Pros:

• You can also automate your customers’ FAQs, saving your agents time.
• Tidio features integrations with the leading business applications.
• Tidio has a huge selection of chatbots that can be customized to run your eCommerce site.

Cons:

• Tidio does not allow you to manage client chats via Whatsapp, Instagram, or Twitter
• No language translator.
• Customer support is available only during business hours.

3. HappyFox (Overall Ratings ⭐4.6/5, 86 Reviews)

Happyfox is a powerful, insightful, and simple-to-use cloud-based helpdesk software. You can tag customers, add private notes, assign tickets to specific team members, and even create canned responses with this helpdesk.

Pros:

• Happyfox provides a bunch of custom fields to allow you to tailor the platform to your specific needs.
• Your agents will find it simple to use and it requires minimal training.
• It is very easy to set up different workflows.

Cons:

• Users have complained that the mobile application is severely lacking in functionality.
• There aren’t many integration options available with the platform.
• The notification system isn’t particularly strong. It can be difficult to tell when there are new emails in your inbox.

4. LiveChat (Overall Ratings ⭐4.6/5, 1179 Reviews)

LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

Pros:

• Very good onboarding that will get you started with ease.
• Amazing support is available 24/7 to all customers.

Cons:

• Very expensive if you want all their features.

5. Zoho Desk (Overall Ratings ⭐4.5/5, 1705 Reviews)

Zoho Desk is a call center software to help businesses manage customer communication over the phone, email, live chat, instant messaging, SMS text, and social media.

Pros:

• You can easily track all of your tickets and agents from the dashboard interface.
• Easily integrates with multi-channel for collecting tickets.

Cons:

• When demand increases, the functionality depth of some features may feel limited.
• The user interface can be a bit confusing if you are an entry-level user.
• Lack of customization options in the lower subscription tiers.

6. Hubspot CRM (Overall Ratings ⭐4.5/5, 3149 Reviews)

HubSpot is a cloud-based CRM designed to help align sales and marketing teams, foster sales enablement, boost ROI and optimize your inbound marketing strategy to generate more, qualified leads.

Pros:

• You can connect it directly to the Marketing, Sales, and Service Hubs without worrying about maintaining integrations.
• Information on each touchpoint is saved in its database.

Cons:

• HubSpot offers very limited features in its free version, so you’ll only be able to use it for the most basic things.
• Their Contracts Aren’t Flexible.
• The Templates are Difficult to Modify.
• There’s a Lack of A/B Testing on Lower Packages.
• Reporting is Limited.

7. Drift (Overall Ratings ⭐4.5/5, 159 Reviews)

Drift’s Conversation Cloud helps your marketing, sales, and customer teams easily connect with customers through conversations that build trust and grow revenue.

Pros:

• Easy to add – Drift isn’t a difficult feature to add to your website.
• 24/7 customer support.
• Drift’s bots compile and organize the information provided by visitors. That means people looking to make a purchase in the near future are noted and can be contacted directly by your sales team via the chat software.

Cons:

• Backend management is a bit confusing.
• There is a learning curve in terms of becoming skilled with Drift and customizing its features.

8. Freshdesk (Overall Ratings ⭐4.5/5, 2421 Reviews)

If you are looking for a multifunctional but simple helpdesk and ticketing system software, then Freshdesk might be the platform for you. It puts customers in charge by providing the support they expect through their preferred channel.  Freshdesk’s help desk system also includes knowledge base management capabilities.

Pros:

• You can easily set up automation rules on frequent use cases.
• The platform has an excellent cost-performance ratio.
• The free version provides enough bandwidth to easily run complex operations.

Cons:

• Freshdesk’s knowledge-addition process is slightly more labor-intensive than other options on the market.
• The ability to integrate into multiple channels is somewhat limited.
• It has a steep learning curve and can be difficult to use for inexperienced users.

9. Zendesk (Overall Ratings ⭐4.4/5, 2774 Reviews)

Zendesk provides cross-channel support to customers and easy-to-use tools to your agents. 

Pros: 

• Zendesk integrates with almost all the apps and caters to industries from every sector.
• The live chat tool is tremendous. It provides behavioral triggers, live visitor tracking, chats ratings, file sending, etc.
• The FAQ building feature provided by Zendesk is also remarkable. You can add the most asked questions by your customers in the FAQ.

Cons:

• Zendesk is problematic to learn and understand without a comprehensive demo.
• It is not made for e-commerce brands and lacks the specific requirements of e-commerce.
• The collaboration feature is only basic. So it is not simple to collaborate with your teammates.

10. Velaro (Overall Ratings ⭐4.2/5, 3 Reviews)

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. It helps you leverage live chat as part of your daily workflow.

Pros:

• You will get a dashboard section with a snapshot of your chat activity.
• Rating individual messages can provide more data.
• Quick access to chat history when chatting with customers.

Cons:

• No real onboarding or explanation on what to do.
• A complete lack of sound or visual notifications.
• You need to pay for a decent level of support.
• Quite expensive when looking at the competition.

Conclusion

The immediacy of getting help is likely why customer satisfaction ratings tend to be higher for live chat than for other types of support. Saufter would be a better option for your organization. Its proven expertise in customer support management can help you navigate the challenges of the future cost-effectively. We have a refreshingly different approach: Zero-Risk Guarantee that gives you a full refund if you aren’t satisfied. Start your free trial now!