Do you have trouble with Helpshift software or do you think it isn’t good enough to meet your customer support needs? There’s no reason to be concerned! There are a number of Helpshift alternatives available, each of which includes all of Helpshift’s capabilities as well as additional features and price options.

To make things easier for you, we’ve done the legwork of scrutinizing these alternatives and selecting the top eight.

Let’s take a look!

5 Best Helpshift Alternatives

  1. Helplama Helpdesk
  2. Freshdesk
  3. HelpScout
  4. Intercom
  5. Zoho Desk

 

1) Helplama Helpdesk

Trusted by more than 1500 companies, Helplama help desk software is a CRM tool that has the potential to turn your customer service into a marketing channel also.

This Helpshift alternative provides a 15-day free trial. After that, the pricing plans are categorized as follows:

  • Standard – $99/month
  • Pro – $199/month
  • Enterprise – $399/month

Helplama-Helpdesk

Image Source: helpdesk.helplama.com

Pros:

  • Enables you to automatically message happy customers for reviews and unboxing videos.
  • One-click integration option for Shopify, Magento, WooCommerce, etc.
  • For all plans, unlimited tickets are provided.
  • This is the only help desk that allows you to automate your agents’ training.

Cons:

  • All plans include 3 agents. Extra charges are applicable for additional users.
  • Limited options for visual customization.

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2) Freshdesk (Overall ratings: 4.4/5⭐, 2,670 reviews)

Freshdesk has been shortlisted as the “Top Performer” in Customer Service Software by Capterra in 2022. It is a SaaS-based customer support software that you can use regardless of your business size.

This CRM tool provides a 21-day free trial. After that, you can either opt for their free plan or paid plan as follows:

  • Growth$15/agent/month
  • Pro$39/agent/month
  • Enterprise – $69/agent/month

Freshdesk

Image Source: freshdesk.com/

Pros:

  • Provides omnichannel customer service approach.
  • Their chatbot, “Freddy AI”, is excellent at analyzing customer behavior from previous interactions with the customer and responding accordingly.
  • The in-app collaboration feature of this software lets your agents communicate seamlessly.

Cons:

  • Customizing this tool is often a tedious process. Most customers report that they need a team from Freshdesk to apply customization.
  • The reporting functions of this software are claimed to be limited.
  • Messages from social media are kept only for a limited number of days. So, eventually, these messages will be lost from your data.

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3) HelpScout (Overall ratings: 4.4/5⭐, 359 reviews)

This platform is equipped with features of live chat, knowledge base, shared inbox, workflows, and many more to strengthen your customer relations. 

A 15-day free trial is available for this Helpshift alternative. After that, you can opt for any of their paid plans categorized as follows:

  • Standard – $20/agent/month.
  • Plus – $35/agent/month.
  • Company – $60/agent/month

HelpScout

Image Source: www.helpscout.com

Pros:

  • Provides the feature of “Co-browsing”.
  • For blocking abusive visitors, the feature of “Visitor Banning” is available.
  • The interface is fast and easy to use.

Cons:

  • Chatbot API is not provided.
  • Cannot merge multiple tickets.
  • Geotargeting feature is not available.

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4) Intercom (Overall ratings: 4.4/5⭐, 2,384 reviews)

Intercom is a CRM tool that provides an all-in-one solution for your customer’s journey. It has been shortlisted as an “Established Player” by Capterra in the categories of Live Chat Software and Customer Engagement Software in 2022. 

The pricing plans for this tool are as follows:

  • Support – Custom pricing 
  • Engage – Custom pricing
  • Convert – Custom pricing
  • Starter Plan – $74/month (special plan for very small businesses)

Intercom

Image Source: www.intercom.com

Pros:

  • The loading speed of Intercom is just 981 milliseconds.
  • Comes with a shared inbox feature.
  • Easier to use.

Cons:

  • Multi-channel messaging is not provided.
  • Does not have a widget facility.
  • Team inbox feature is not available.

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5) Zoho Desk (Overall ratings: 4.4/5⭐, 3,977 reviews)

This customer service tool comes with a lot of features including ticketing solutions, workflow management, chatbot feature, etc. 

This platform provides a 15-day free trial. After that, you can opt for either their free version or the paid version. 

The pricing plans come under 3 categories as follows:

  • Standard – $14/agent/month
  • Professional – $23/agent/month
  • Enterprise – $40/agent/month

Zoho-Desk

Image Source: www.zoho.com/desk/

Pros:

  • Comes with an AI-powered bot ‘Zia’, which has a sentiment detection feature.
  • This software has a “Self-Service” option. 
  • Enables you to develop a community of guest users, registered customers, and prospective customers.

Cons:

  • Does not give access to customer profiles and contact management.
  • The free version accommodates only a maximum of 3 agents.
  • ROI tracking is not provided.

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To Sum It Up:

We’ve listed the top 5 alternatives to Helpshift for you to consider. Each has its own set of benefits and drawbacks. Decide what you want to put into your customer service tool first, and then make your selection. Customer retention will no longer be an issue once you’ve perfected your customer service!

If you want to sit back and relax, enhance the productivity of your customer service team with Helplama Helpdesk. It can help you automate many workflows, reducing the workload on your team. We also provide a variety of price alternatives to choose from.

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