5 Best Helpshift Alternatives & Competitors You Need To Know!

Helpshift alternatives

Last Updated: February 2024

Discover a world beyond Helpshift with this guide to the 5 best Helpshift alternatives & competitors. Explore top-notch customer support solutions that cater to your unique needs and elevate your service game.

Stay informed and make the right choice for seamless customer assistance.

5 Best Helpshift  Alternatives

  1. Saufter.io
  2. Freshdesk
  3. HelpScout
  4. Intercom
  5. Zoho Desk

1) Saufter.io

Trusted by more than 1500 companies, Saufter.io help desk software is a CRM tool that has the potential to turn your customer service into a marketing channel also.

This Helpshift alternative provides a 15-day free trial. Saufter’s pricing is adjusted to align with your specific needs.

Helplama-Helpdesk
Image Source: helpdesk.helplama.com

Pros:

  • Enables you to automatically message happy customers for reviews and unboxing videos.
  • One-click integration option for Shopify, Magento, WooCommerce, etc.
  • This is the only help desk that allows you to automate your agents’ training.

Cons:

  • Limited options for visual customization.

2) Freshdesk (Overall ratings: 4.4/5⭐, 3,053 reviews)

Freshdesk is a SaaS-based customer support software that you can use regardless of your business size.

This CRM tool provides a 14-day free trial. After that, you can either opt for their free plan or paid plan as follows:

  • Free – Up to 10 agents
  • Growth – $12/agent/month billed annually
  • Pro$43.24/agent/month annual billing
  • Enterprise – $69/agent/month billed yearly
Freshdesk
Image Source: freshdesk.com/

Pros:

  • Provides omnichannel customer service approach.
  • Their chatbot, “Freddy AI”, is excellent at analyzing customer behavior from previous interactions with the customer and responding accordingly.
  • The in-app collaboration feature of this software lets your agents communicate seamlessly.

Cons:

  • Customizing this tool is often a tedious process. Most customers report that they need a team from Freshdesk to apply customization.
  • The reporting functions of this software are claimed to be limited.
  • Messages from social media are kept only for a limited number of days. So, eventually, these messages will be lost from your data.

3) LiveAgent (Overall ratings: 4.5/5⭐, 1,463 reviews)

LiveAgent is a cloud-hosted live messaging platform. This multi-channel helpdesk software provides a live chat feature along with a knowledge base.

After a 7-day free trial for personal email or 30-day free trial for company email,  you can either opt for their free version or paid plans. The pricing plans are categorized as follows:

  • Small – $9/agent/month yearly billing.
  • Medium – $29/agent/month annual billing
  • Large – $49/agent/month billed yearly
  • Enterprise – $69/agent/month billed yearly
Live-Agent
Image Source: www.liveagent.com

Pros:

  • Provides the feature of “Customer Forum”.
  • Compared to Helpshift, this platform provides unlimited tickets and call recording.
  • Supports social media integration.

Cons:

  • Translation features are not automated.
  • Some users report the statistics and reporting feature is not up to the level.
  • The initial setup takes some time.

4) HelpScout (Overall ratings: 4.4/5⭐, 398 reviews)

This platform is equipped with features of live chat, knowledge base, shared inbox, workflows, and many more to strengthen your customer relations. 

A free trial is available for this Helpshift alternative. After that, you can opt for any of their paid plans categorized as follows:

  • Standard – $20/agent/month.
  • Plus – $40/agent/month.
  • Pro – $65/agent/month
HelpScout
Image Source: www.helpscout.com

Pros:

  • Provides the feature of “Co-browsing”.
  • For blocking abusive visitors, the feature of “Visitor Banning” is available.
  • The interface is fast and easy to use.

Cons:

  • Chatbot API is not provided.
  • Cannot merge multiple tickets.
  • Geotargeting feature is not available.

 

5) HubSpot Service Hub (Overall ratings: 4.4/5⭐,2,099 reviews)

This Helpshift alternative provides omnichannel support at its best. SoftwareReviews recognized Service Hub as a leader and gold medalist in its 2021 Customer Service Management Report. 

There are 3 categories of pricing as follows:

  • Free
  • Starter – $18/month yearly billing.
  • Professional – $450/month annual billing.
Hubspot-Service-Hub
Image Source: www.hubspot.com/products/service

Pros:

  • Comes with the features of a shared inbox, knowledge base, and analytics.
  • This platform has the features of product support, feature updates, and roadmaps, which makes it a favorite tool for businesses.
  • Provides free tools for ticketing, live chat, shared inbox, basic bots, and the HubSpot mobile app.

Cons:

  • Higher pricing.
  • If you opt for free tools alone, you won’t get access to technical support.
  • Lacks tools that can predict potential trends or problems in active customer cases.

 

 

To Sum It Up:

We’ve listed the top 5 alternatives to Helpshift for you to consider. Each has its own set of benefits and drawbacks. Decide what you want to put into your customer service tool first, and then make your selection. Customer retention will no longer be an issue once you’ve perfected your customer service!

If you want to sit back and relax, enhance the productivity of your customer service team with Saufter.io. It can help you automate many workflows, reducing the workload on your team.

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