Last Updated: April 2024
Gorgias is one of the leading helpdesks in the field of eCommerce. Gorgias’s help desk software quickly gained popularity in the eCommerce world because of its integrations with most e-commerce platforms including Shopify, BigCommerce, and Magneto. This sets it apart when compared Gorgias to its alternatives, making it a compelling choice for businesses in the e-commerce realm.
Still, Gorgias sometimes fails to deliver appropriate services concerning the requirements of many businesses.
If you are looking for Gorgias alternatives, we have compiled a list of some of the top 13 Gorgias alternatives that might prove beneficial for your company.
Top 13 Gorgias alternatives
1) Saufter.io (Overall Rating – 5/5⭐)
Focused on e-commerce, Saufter is the best alternative to Gorgias. This helpdesk tool lets you manage all your customer service activities through a single platform and provides all the basic automation and workflow management features that the help desks usually provide.
Moreover, you get an automated returns center.
Key Features
- Tickets: Unlimited tickets are provided for all plans.
- Agent Recruitment: Helps in recruiting agents with just 1 -click.
- Track Orders: Lets you track delayed orders and thereby provide proactive customer support.
- E-commerce Integrations: Inbuilt Shopify, Magento, and WooCommerce integration.
- Channel Integrations: Connects multiple channels like email, phone, SMS, and social media.
- Major businesses using Saufter: Flexport, Upwork, Reali, etc.
Pricing
Provides a 14-day free trial. The pricing model of this Gorgias alternative is flexible and customizable.
2) Zendesk (Overall Rating – 4.3/5⭐)
Zendesk is one of the top help desk software and Gorgias alternatives, founded in 2011 in Copenhagen, Denmark. It is best known as a “service-first CRM company.” Zendesk is best suited for medium and large-sized businesses.
The help desk of Zendesk provides various robust and convenient customization, automation, and ticketing features. Apart from customer service, they provide sales services as well.
Key Features
- Collision Detection: A real-time feature that tells you about the agent(s) working on a particular ticket simultaneously.
- Social Listening: Converts customer’s tweets, Facebook comments, or Facebook messages into tickets, automatically.
- Bot Reports: Gives you the analytics regarding the performance of the automated bots through metrics such as suggestion rate, clickthrough rate, resolution rate, etc.
- Portal Customization: Helps you customize themes, colors, and logos of your customer portal that best suits your brand.
- Agent Productivity Reports: Informs you of various agent reports like first response time, tickets closed, and interactions by channels.
- IVR or Interaction Voice Response Menu: It is a keypad feature that helps connect customers with a particular query to the right agent(s).
Pricing
Zendesk offers a free trial and after its completion, you can opt for the pricing plans as per your business needs:
- Support Team – $19/agent/month
- Support Professional – $55/agent/month
- Support Enterprise – $115/agent/month
- Suite Team – $55/agent/month
- Suite Growth – $89/agent/month
- Suite Professional – $115/agent/month
- Suite Enterprise – Custom pricing
3) Freshdesk (Overall Rating – 4.4/5⭐)
Freshdesk, another top helpdesk alternative to Gorgias software, is best known as a cloud-based customer service software founded in 2010 in Chennai, India.
Freshdesk is also known for its self-service portal, wherein, the customers can find a solution for basic and repetitive queries. It aims to deliver the best customer service by optimizing the smooth flow of information across all channels that can be viewed through a single location.
Key Features
- Auto-suggestion of Solutions: Helps suggest relevant suggestions while creating a new ticket according to the subject or the keywords that you already have a knowledge base article on.
- Live Chat Campaign: Engages your customers and leads by sending proactive contextual messages at the right time in Freshdesk Messaging.
- Live Translation: Translates the chat into the customer’s preferred language, if Freshdesk supports it.
- Thank You Detector: Prevents you from reopening a ticket when a customer responds with a “thank you” message.
- The Team Huddle: This feature allows you to discuss specific parts of a ticket with various departments of your company.
- Parent-child Ticketing: Divide a complex ticket into relatively smaller child tickets to resolve it faster.
Pricing
Freshdesk offers a 14-day free trial. After the completion of the free trial, it offers 3 monthly pricing plans:
- Growth – $15 per month
- Pro – $49 per month
- Enterprise – $79 per month
4) Intercom (Overall Rating – 4.5/5⭐)
Intercom, a customer communication platform, was founded in 2011 in the United States. It is best known for building and improving customer relationships by providing a quality messenger-based customer experience.
Intercom is best suited for all – small to large-scale businesses looking to improve customer relationships. They offer services in the fields of eCommerce, finance, healthcare, and education.
Key Features
- Product tours: It gives you the option to create a type of product experience for your customers through which they understand what the product is about.
- A/B Testing of the Survey: Run tests to determine which draft of the survey suits your requirements better.
- Collaborative Inbox: Communicate with your team members across all departments with the help of mentions and notes.
- Annotations: The option to leave notes or reminders for yourself or your team members.
- Split Testing: Test various messaging journeys to see what works best with customers.
Pricing
Intercom offers you a demo and a 14-day free trial of the helpdesk. After its completion, it provides three pricing packs:
- Essential – $39/seat/month
- Advanced – $99/seat/month
- Expert – $139/seat/month
5) Re:amaze (Overall Rating – 4.6/5⭐)
Re:amaze is yet another popular software among the Gorgias competitors found in 2012 in the United States. It’s best known as a helpdesk designed for websites, apps, and stores.
Re:amaze is best suited for small businesses, as the company seeks to improve CRM services for up and coming and small businesses.
Key Features
- Re:amaze Cues: Gives you the option to proactively send messages or notifications to online customers.
- WYSIWYG or “What You See Is What You Get” Editor: Acts as a preview tool that helps you see how the changes that you made would look in your helpdesk.
- Drag and Drop Organizing: It is a knowledge base feature that helps you re-organize articles the way you want.
- Track Push Campaign Messages: Track by metrics like “sends remaining”, “audience”, “total campaign set”, “bounce”, and “finished sending”.
- Status Page: An open-to-public website that informs users about various details of your company like “bug reports”, “scheduled maintenance”, and “company uptime”.
Pricing
Re:amaze offers you a free trial. After the free trial, you can opt for 3 basic pricing plans:
- Basic – $29 per month
- Pro – $49 per month
- Plus – $69 per month
6) Richpanel (Overall Rating – 4.6/5⭐)
Like Gorgias’s Shopify integration, Richpanel is another efficient helpdesk that can integrate with Shopify, Magneto, and BigCommerce. It was founded in 2016 in the United States and is best known for providing services in eCommerce.
Richpanel can be the right fit for businesses with more than 500 monthly tickets and who wish to reduce their agent workload by streamlining support across various channels.
Key Features
- Custom Conversation Tags: Helps you filter out conversations by marking them with different tags.
- Notes and Mentions: Use these to collaborate efficiently with your team members.
- Conversation Rating: Lets the customer rate conversations that in turn help you understand their satisfaction levels.
- Live View: Gives you real-time access to a customer’s session activities on your site.
- Who is Replying: Shows you who else is typing a particular message to avoid sending similar messages.
Pricing
Richpanel offers you a demo. Find the following pricing plans:
- Base – $9/3 agents/month
- Pro – $50/agent/month
- Pro Max – $100/agent/month
7) Help Scout (Overall Rating – 4.4/5⭐)
Help Scout is a customer support helpdesk founded in 2011 in the United States. It is best known for providing an integrated knowledge base, integrations with various apps, efficient API, and quality, in-class-reporting.
Help Scout is best-suited for all sizes of businesses that aim to improve their customer relationships.
Key Features
- Customer Profile: Help Scout gives you the option to set a customized profile picture of a customer to distinguish them from the others.
- Multiple Knowledge Bases: Create knowledge bases for every product and manage them all from a single login.
- Shared Inbox: Collaborate between team members easily by providing various options like assignments, private notes, saved replies, and tagging.
- Email Signatures: Help Scout belong to a particular mailbox rather than individual users.
- SAML: Enabling the SAML single sign-on feature helps the users log in securely to your website with one tap.
Pricing
Help Scout offers you a free trial, after which you can opt for the following 3 pricing plans:
- Standard – $20 per user/month (up to 25 members)
- Plus – $40 per user/month
- Pro – $65 per user/month (10+ users)
8) Kustomer (Overall Rating – 4.4/5⭐)
Kustomer is a SaaS CRM helpdesk founded in 2015 in the United States. It is best known for providing hassle-free self-service by automation in almost 40% of its interactions.
Kustomer is best suited for companies that are looking to improve their CRM. It offers services for industries ranging from education, healthcare, finance, travel, government, and retail.
Key Features
- Context Cards: Provide relevant customer information to agents so that they don’t have to switch tabs.
- Team Pulse: Issues a real-time view of what other agents of your company are working on.
- Native Satisfaction: Helps survey, report, and track customer feedback across all the channels of Kustomer.
- Customization: Kustomer provides you the option to customize your chat widget.
- FAQ Quick Access: Get quick access to FAQ through chat.
Pricing
Kustomer provides you with a demo, after which you can opt for the following pricing plans:
- Enterprise – $89 per user/month
- Ultimate – $139 per user/month
9) Gladly (Overall Rating – 4.7/5⭐)
Considering Gladly vs Gorgias? Explore Gladly, which is also a viable and cost-effective alternative to Freshdesk, founded in 2014 in the United States. This help desk software is best known for providing quality self-service and hassle-free automation features. It also provides your customers with 24/7 live rep support.
Gladly is best-suited for all types of businesses ranging from small to large scale in the fields of retail, travel, and eCommerce.
Key Features
- Call Scripting: It lets your agents read from a well-written document while talking with customers on the phone.
- Predictive Dialer: Automatically dials a list of numbers till it finds a live connection.
- After-hours Alert: Helps in informing your customers that you are unavailable during a particular time.
- Brand Pride: Enables you to customize the layout and colors of your helpdesk portal to best suit your brand.
- Rote Process: Using this feature, the helpdesk automatically detects a set of repetitive words which can help in assigning the query to the right agent.
Pricing
You can fill in your basic details and requirements and opt for a free demo of Gladly. After the demo, you get the following pricing plans:
- Hero Package – Starts at $180/hero/month (minimum 10 members)
- Superhero Package – Starts at $210/hero/month (minimum 45 members)
10) Tidio (Overall Rating – 4.7/5⭐)
Tidio is a unique customer service platform that combines live chat and chatbots into a single tool that helps engage your customers in real-time. It was founded in 2013 in the United Kingdom and is known for providing the right mixture of both automated and agent responses.
Much like the debate of “Gladly vs Gorgias”, Tidio too found the optimal mix of efficiency and personalization. It is best suited for small-scale businesses that wish to communicate across all channels through a single place by automating their responses.
Key Features
- Live Typing: Displays a real-time view of what your customers are typing, so that you can be ready with a quick response.
- Live Visitors List: Shows you the live customers on your website.
- Viewed Pages: Gives you the data of the pages or products that your customers are interested in.
- Tickets: Tidio gives you the option to create a ticket from the chat conversation panel.
- Bugs Bounty Report: It allows your customers to report a bug in the system and be rewarded accordingly.
Pricing
Tidio offers a 7-day free trial on the following pricing plans along with a free plan:
- Starter – $29/month
- Growth – $59/month
- Tidio+ – $398/month
11) Zoho Desk (Overall Rating – 4.4/5⭐)
Looking for a reliable helpdesk that is also a Reamaze alternative?
Discover Zoho Desk, your go-to helpdesk software offering seamless customer support solutions for your business. Explore among the top 13 Gorgias alternatives and competitors, and elevate your customer service game with Zoho Desk today!
Key Features
- Ticketing System: Efficiently manage customer inquiries with a streamlined ticketing system.
- Multi-channel Support: Engage customers across various channels like email, phone, chat, and social media from a single platform.
- Self-Service Options: Empower customers to find solutions independently through a knowledge base and community forums.
- Automation: Save time with automated workflows for tasks like ticket assignments and follow-ups.
- Analytics and Reports: Gain insights into customer interactions and team performance with detailed analytics and reports.
Pricing
You can try Zoho Desk free for 15 days. If you are happy with its features, then can continue with any of the following plans:
- Standard – $14/user/month
- Professional – $23/user/month
- Enterprise – $40/user/month
12) Salesforce Service Cloud (Overall Rating – 4.3/5⭐)
Exploring Kustomer alternatives? Dive into our list of the top 13 Gorgias competitors, where you’ll find Salesforce Service Cloud—a robust helpdesk solution offering seamless customer support. With Salesforce Service Cloud featured among the options, discover its powerful capabilities alongside other alternatives in this comprehensive guide.
Key Features
- 360-Degree Customer View: Gain a comprehensive understanding of each customer with a unified view of their interactions, preferences, and history.
- Omni-Channel Support: Engage customers seamlessly across multiple channels such as email, phone, chat, and social media, all from a single platform.
- AI-Powered Insights: Leverage artificial intelligence to provide personalized recommendations, predict customer needs, and automate routine tasks.
- Service Analytics: Monitor performance metrics, track KPIs, and gain actionable insights to optimize your customer service operations.
- Customizable Workflows: Tailor the system to your unique business processes with customizable workflows and automation tools, ensuring efficient and consistent support.
Pricing
On using the free trial version of Salesforce Service Cloud for 30 days, if you wish to continue, then choose among the following:
- Starter – $24/user/month
- Professional – $80/user/month
- Enterprise – $165/user/month
- Unlimited – $330/user/month
13) HubSpot (Overall Rating – 4.4/5⭐)
If you are looking for exceptional Gorgias customer service software alternatives, then you’d meet HubSpot, a versatile helpdesk software offering robust customer support solutions for small to enterprise-size businesses.
Using HubSpot, you can offer personalized resolutions in minutes and 24/7 customer support seamlessly through flexible channels.
With HubSpot, elevate your customer service game among the top 13 Gorgias alternatives and competitors.
Key Features
- Multi-Channel Support: Reach your customers through various channels like email, phone, chat, and social media from one unified platform.
- Ticketing System: Streamline and manage customer inquiries efficiently with a robust ticketing system.
- Knowledge Base: Empower customers to find answers on their own with a comprehensive knowledge base of articles and FAQs.
- Automation Tools: Save time and increase efficiency with automation features for ticket routing, responses, and follow-ups.
- Integration Capabilities: Seamlessly connect HubSpot with other business tools and platforms to create a unified ecosystem for customer support.
Pricing
Get started by creating a free account or ask for a free demo. Then pick out the suitable one from the given free and premium plans:
- Free – $0/month
- Starter – $18/month
- Professional – $450/month
- Enterprise – $1200/month
Conclusion
A helpdesk software must fulfill your business requirements and align with your company’s objectives. While Gorgias is a top eCommerce helpdesk, its services sometimes do not align with your company’s best interests.
Before choosing a Gorgias alternative, you need to be aware of your own business goals and objectives. Once you’re clear about your aims, figure out which out of these top Gorgias alternatives checks out the most boxes and aligns with your business needs.
If you are still confused, stand out from your competitors by providing exceptional customer service to your clients with Saufter.
Additionally, Saufter can also assist you in handling your live chat. With its AI-powered live chat software, your team can provide real-time engagement with your customers. This platform also provides customized pricing plans.
So, what are you waiting for?
