12 Best Freshchat Alternatives & Competitors You Need To Know!

Freshchat-Alternatives

Last Updated: February 2024

In today’s fast-paced world, consumers expect brands to respond quickly. That is why, regardless of size, businesses choose live chat. Furthermore, the global average customer satisfaction rating for live chat is 83.1%. Freshchat (renamed Freshdesk Messaging) is a well-known live chat software that is used by many businesses.

Although this platform is appropriate for your customer service team, there are many Freshchat alternatives if you are considering switching from this software or trying something new.

Let’s go through the top 12 options you can choose from.

Freshchat Alternatives: Pricing comparison

AlternativesPricing Starts At Pricing Limitations
SaufterCustom pricing
  • The number of users is capped to 3.
LiveChat

$16/agent/month

(billed annually)

Or

$19/agent/month

(billed monthly)

  • The features of chat takeover and chat tagging are not included.
Tidio$32.50/month
  • The monthly chatbot limit is capped at 2000.
Re: amaze$29/agent/month
  • Only basic reporting is provided.
Zoho Desk $14/user/month
  • Does not provide a dashboard.
Front$19/2 user/month
  • Analytics is not provided.
Zendesk$49/agent/month.
  • Multilingual support and content are not included.
Gorgias$50/month.
  • The number of tickets is capped at 350 per month.
LiveAgent$15/user/month
  • Chat transcripts are not available.
tawk.toFree software

12 Freshchat Alternatives & Competitors

  1. Saufter 
  2. LiveChat
  3. Tidio
  4. Re:amaze
  5. Zoho Desk
  6. Front
  7. Zendesk
  8. Gorgias
  9. LiveAgent
  10. tawk.to
  11. Intercom
  12. Crisp

1) Saufter

Trusted by more than 1500 companies, Saufter is one of the best alternatives to Freshchat. This CRM tool lets you manage all your customer service activities through a single platform. 

This Freshchat alternative provides a 15-day free trial. After that, the pricing plans are categorized as follows:

  • Custom Pricing
saufter

Pros:

  • Provides training to agents through AI-powered chatbots.
  • One-click integration option for Shopify, Magento, WooCommerce, etc.
  • For all plans, unlimited tickets are provided.

Cons:

  • All plans include 3 agents. Extra charges are applicable for additional users.
  • Limited options for visual customization.

                 

2) LiveChat (Overall ratings: 4.5/5⭐, 742 reviews)

This is a very user-friendly customer service tool that you can use instead of Freshchat. It has been shortlisted by Capterra as a “Top Performer” in Live Chat Software in 2022. 

At first, they provide you with a 14-day free trial. After that, the pricing scheme for this customer service tool is as follows:

  • Starter – $16/agent/month(billed yearly) or $19/agent/month. 
  • Team – $33/agent/month(billed yearly) or $39/agent/month.
  • Business – $50/agent/month(billed yearly) or $59/agent/month.
  • Enterprise – Custom Pricing.
LiveChat
Image Source: www.livechat.com

Pros:

  • Provides intelligent customer engagement.
  • Event-triggered actions are available.
  • Omnichannel messaging is supported.

Cons:

  • Some users report this software lags when chat volume is high, leading to customer frustration.
  • The chat window closes once you open another tab.
  • Does not provide auto-replies.

3) Tidio (Overall ratings: 4.7/5⭐, 1,231 reviews)

Tidio is the 3rd most popular live chat software in the USA. This Freshchat alternative combines the strengths of live chat and chatbot to provide you with strong customer service tools.

This tool has a 7-day free trial. After that, you can go for their free or paid plans. The pricing plans are as follows:

  • Starter – $32.50/month
  • Team – $65.83/month
  • Scale – $332.50/month
Tidio
Image Source: www.tidio.com

Pros:

  • Customizable widgets.
  • You can automate your customer’s FAQ.
  • Huge selection of customizable chatbots.

Cons:

  • Does not provide WhatsApp, Twitter, or Instagram integration.
  • Notifications are unavailable when handling multiple chats.
  • Multi-lingual support is not provided.

4) Re:amaze (Overall ratings: 4.6/5⭐, 129 reviews)

This is an integrated platform for customer service, help desk, and live chat solutions. 

It has been shortlisted in the “Emerging Favorite List” in 2022 of Capterra under the category of Help Desk Software.

After trying their free trial for 14 days, you can opt for any of their paid plans as follows:

  • Basic – $29/agent/month.
  • Pro – $49/agent/month.
  • Plus – $69/agent/month.
Re:amaze
Image Source: www.reamaze.com

Pros:

  • Chat widget has an integrated knowledge base.
  • Multi-channel support.
  • You can create “Intents” (an NLP/ML-based feature) that can be used as automated workflow triggers.

Cons:

  • Ideal for only startups and small businesses.

5) Zoho Desk (Overall ratings: 4.4/5⭐, 3,977 reviews)

This Freshchat alternative has been recognized by Crozdesk as a “Leader” in Customer Chat Software in 2022.

This customer service tool comes with a 15-day free trial. After that, you can opt for their free version or paid plans. The pricing plans are as follows:

  • Standard – $14/agent/month.
  • Professional – $23/agent/month
  • Enterprise – $40/agent/month
Zoho-Desk
Image Source: www.zoho.com/desk/

Pros:

  • Their chatbot “Zia” has a sentiment detection feature.
  • Provides knowledge base.
  • Social media integration is supported which leverages customer engagement.

Cons:

  • Limited customization for live chats.
  • Data integration feature is unavailable.
  • Customer support is not that responsive.

6) Front (Overall ratings: 4.7/5⭐, 1,503 reviews)

The commendable part of this Freshchat software is its simplicity in design. It is designed like an email platform. So, your agents can use it with ease. 

A 7-day free trial is available. After that, pricing plans are categorized as follows:

  • Starter – $19/2 agent/month
  • Prime – $49/5 agent/month
  • Enterprise – $99/10 agent/month.
Front
Image Source: front.com

Pros:

  • Provides customer service analytics.
  • Customer tagging feature is available.
  • Helps in arranging messages naturally into group inboxes.

Cons:

  • Query suggestions are unavailable.
  • Offline form is not supported.
  • Slack integration does not work properly at times.

7) Zendesk (Overall ratings: 4.3/5⭐, 4,883 reviews)

Zendesk has been recognized as a “Leader” in Customer Chat Software by Capterra in 2022. 

The pricing plan for this Freshchat alternative is categorized as

  • Support Team – $19/agent/month
  • Support Professional – $49/agent/month
  • Support Enterprise – $99/agent/month
Zendesk support suite
Image Source: www.zendesk.com

Pros:

  • Excellent Macros.
  • Easy integration with other platforms.
  • Helps you in tagging and tracking issues.

Cons: 

  • Many users report the pricing is high.
  • Enables only basic collaboration features among your team.
  • The wait time to contact customer service is lengthy.

8) Gorgias (Overall ratings: 4.6/5⭐, 471 reviews)

This helpdesk software is designed especially for e-commerce businesses like Shopify, Woo Commerce, Magento, etc. 

The pricing plans are broken down into 4 tiers as follows:

  • Basic – $50/month.
  • Pro – $250/month.
  • Advanced – $625/month.
  • Enterprise – Custom pricing.
Gorgias
Image Source: www.gorgias.com

Pros: 

  • An unlimited number of agents for all packages.
  • Lets you respond to comments from posts and ads on Facebook and Instagram.
  • Comes with the feature of intent and sentiment detection.

Cons: 

  • Customizations are limited.
  • Customer support is not so appreciable.
  • The plans are not budget-friendly, especially for small teams.

9) LiveAgent (Overall ratings: 4.5/5⭐, 1,404 reviews)

This is a cloud-hosted live messaging platform. It is multi-channel helpdesk software that is one of the top competitors of Freshchat.

This customer service tool provides a 14-day free trial. After that, you can either opt for their free version or paid plans. The pricing plans are categorized as follows:

  • Ticket– $15/agent/month.
  • Ticket+Chat– $29/agent/month
  • All-Inclusive– $49/agent/month
Live-Agent
Image Source: www.liveagent.com

Pros:

  • Provides both internal and external knowledge base.
  • Automated responses are available.
  • Supports social media integration.

Cons:

  • Translation features are not automated.
  • Some users report the statistics and reporting feature is not up to the level.
  • The initial setup takes some time.

10) tawk.to (Overall ratings: 4.6/5⭐, 162 reviews)

This is a completely free customer support tool that you can use as a Freshchat alternative. Along with the live chat feature, you get access to features such as a knowledge base, ticketing solutions, team chat, and many more.

tawk-to
Image Source: www.tawk.to

Pros:

  • Easy setup in less than one minute.
  • Lets you track the performance of your team.
  • You will get access to website visitors in real-time.

Cons:

  • The notifications are a bit inconsistent, which may lead to missed chats.
  • Some users report that the dashboard design is a bit complex.

11) Intercom (Overall ratings: 4.4/5⭐, 2,565 reviews)

Intercom allows businesses to communicate with their customers via various channels like live chat, email, and social media. It provides a centralized location for businesses to manage their user communications.

When it comes to pricing plans, Intercom has a variety of custom plans.

  • Support
  • Engage
  • Convert

Additionally, it also provides fixed pricing plans for small businesses.

  • Starter – From $74/month

You can customize it with add-ons – product tours, WhatsApp, and surveys. But of course, you need to pay extra for each add-on.

Intercom
Image source: www.intercom.com

Pro

  • Chatbots – Offers powerful AI chatbots and custom bots.
  • Team Inbox – Has a collaborative inbox using which your agents can resolve customer issues.
  • Knowledge Base – Create engaging articles tailor to deliver proactive support.

Cons

  • Expensive – Quite expensive for small businesses.
  • Customer Support – Users complained that their customer support is slow.
  • Reporting – Needs to improve custom reports feature.

12) Crisp (Overall ratings: 4.4/5⭐, 852 reviews)

Crisp is a business messaging platform that delivers tools to improve your customer support, marketing, and sales. Currently, it is working with 400,000 brands.

The Crisp pricing plans are categorized into 3.

  • Basic – Free plan
  • Pro – $25/month/workspace
  • Unlimited – $95/month/workspace

Note that it offers a 14-day free trial for all paid plans.

Crisp
Image source: crisp.chat

Pro

  • Widget – Design custom interactions for your chat widget.
  • Ticketing System – Manage your user requests through one central shared inbox.
  • Knowledge Base – Build a knowledge base so both your agents and customers can access it.
  • Campaigns – Engage your new users by sending personalized messages.

Cons

  • Customization – No support for customization in the free plan.
  • Limited Seats – Even in the highest plan, you can add only 20 seats.
  • Reports – Doesn’t provide real-time reports.

Last Words:

Live chat software is always useful in preventing customer conversion losses. It is also an excellent technique for increasing customer engagement. This post has provided you with information about Freshchat alternatives that you can use in your customer service. Each tool has its own set of characteristics. Decide what you want from your live chat software before selecting one from the list.

However, consider the AI-powered live chat software offered by Saufter. Along with real-time engagement with your customers, it can assist your team with automated e-commerce workflows and robust reports. They also offer customized pricing plans.

So, what are you waiting for?

Start Your Free Trial Now!

Customer Service

Decision Maker App

Automate Support

Decisions

Automate 100% of your common procedures

Group 6154
Refunds
Group 6154
Order delay monitoring
Group 6154
Subscription modifications
Group 6154
Missing orders
Group 6154
Subscription cancellations
Group 6154
Much more
Claim Your 6 Months Of FREE Credits Now

AUTOMATE CUSTOMER SERVICE AND REDUCE REFUNDS

Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now Saufter.io!