Looking for top-notch customer care outsourcing solutions? With over 45% of companies planning to outsource their customer service since the pandemic, many businesses are in search of top customer service outsourcing companies.
Explore leading companies specializing in outsourcing customer service, support, and experience. Find the best customer service provider company to elevate your customer satisfaction and outsource e-commerce customer service seamlessly.
1) Helplama
Helplama is a customer service outsourcing company that can assist you in handling your live chat, email, and voice support. With Helplama, you can hire live chat answering experts from the USA, UK, and Australia.
Pros:
- Have both local and remote call centers with cutting-edge infrastructure.
- Tailored to meet the needs of small businesses also.
- The only customer service company that offers a ‘Zero Risk Business Model’. Through this feature, Helplama trains and tests agents in your store to ensure risk-free, and high-quality services.
Cons:
- No fixed pricing plans.
Pricing:
This customer service company provides outsourced customer support at customized pricing plans. The pricing plans are decided based on your industry. However, it starts at $399/month.
2) Helpware
Helpware is one of the top customer service outsourcing companies you can trust to deliver the best customer support solutions. They are specialists in outsourcing customer service from e-commerce to SaaS companies.
Pros:
- Have both inbound and outbound call center teams built to assist your existing team.
- Provides outsourced email, chat, and technical support as well.
- Combines automation and human touch to add empathy while dealing with customers’ issues.
Cons:
- At times, agents struggle to communicate in the correct US accent.
- As per a user review, the issue resolution is a bit slow.
Pricing:
This company offers customer service outsourcing at customized pricing plans. Alternatively, you can get a quote for more insight.
3) Aidey
With Aidey, you can outsource customer service for handling the phone, chat, and email round-the-clock. They offer assistance in setting up your remote customer service team within days.
Pros:
- Set up a team after assessing your customer support volumes, protocols, and order complexities.
- Provides free onboarding.
- Facilitates smooth workflow irrespective of the time zone.
Cons:
- One user suggests that the project execution could have been smoother.
- Multilingual support is not available.
Pricing:
You can try the customer support outsourcing of this company for a 21-day free trial. After that, their pricing starts at $1499.
4) Foundever
Foundever supports businesses in enhancing customer satisfaction with an array of services. Operating globally, Foundever serves clients across different sectors, facilitating their success.
Pros:
- Have agents from across the globe with multilingual capabilities.
- Comes with an independent chat platform with options to include chat technology.
- Provides social media customer service agents.
Cons:
- Mainly focuses on voice-based communication channels.
- Even basic details about pricing are not provided.
Pricing:
This platform offers outsourced customer service solutions as per a customized pricing structure. However, you can contact their sales team for more information.
5) Remote Coworker
As the name suggests, this customer care company assists you in offering BPO solutions exclusively through a remote team of agents. They offer simplified workflows via their outsourced customer service.
Pros:
- Provides virtual assistants handling English and Spanish languages.
- A dedicated account manager is provided to monitor your virtual assistants.
- Weekly progress reports of agents are available.
Cons:
- Only remote agents are available.
Pricing:
The pricing plans of this customer service outsourcing company come in three tiers:
- Part-time Starter – $8.99/hour
- Full-time Starter – $7.99/hour
- Full-time Bilingual – $9.99/hour
6) Callbox
Renowned as a top-tier customer support entity, Callbox specializes in aiding B2B firms, primarily concentrating on outsourced lead generation support.
Pros:
- Assists in outsourcing pipeline management and appointment booking.
- Helps in connecting with customers through email, social media, search, and direct marketing channels.
- Provides reporting on the progress in lead generation.
Cons:
- Some users report that the leads generated were of poor quality.
- Usability is more oriented towards sales teams.
Pricing:
This platform offers customized pricing plans.
7) Ascensos
Ascensos excels in providing customer service solutions. With a hybrid team of agents working remotely and on-site, outsourcing your customer service needs is effortless and efficient.
Pros:
- Provides multi-lingual customer service features.
- Through their ‘recruit to fit’ policy, only the best-fit agents are recruited.
- Give insights into customer analytics.
Cons:
- Pricing plans are not transparent.
Pricing:
As the pricing plans are customized for this customer service outsourcing company, you have to contact them to get accurate pricing details.
8) Sensee
Sensee offers outsourced customer service for UK-based companies by promoting a completely work-from-home team of agents. For the same reason, you can outsource customer support at reduced costs.
Pros:
- The agents work for a single brand so that they will be well-versed with your company’s functions.
- Helps your team to assist your customers 24/7 via call, email, chat, text, or social media.
- Tailored to meet the needs of small businesses also.
Cons:
- Only full-time agents are available.
Pricing:
To outsource customer service to this company, you have to contact them to find out the exact pricing structure.
9) VoiceNation
This customer service company offers 24/7 outsourced phone support in English and Spanish. Additionally, they also help to interact with your customers through SMS and email.
Pros:
- Helps you track the key metrics of customer service through their mobile app.
- Lets you sort, filter, and tag calls.
- Assists you in order processing via phone.
Cons:
- The agents are based in the US alone.
- The free trial does not provide agents with custom scripts.
Pricing:
You can try their features for a 7-day free trial before outsourcing customer service to this company. After that, the pricing plans are categorized as follows:
- 20 minutes – $65/month
- 50 minutes – $135/month
- 150 minutes – $319/month
- 250 minutes – $525/month
- 500 minutes – $925/month
10) Allianz DMS
In the face of the uncertainties associated with customer service outsourcing, Allianz offers a reliable and integrated solution. With a remarkable 34-year history, our company assists in cultivating robust customer relationships and delivering inventive solutions for outstanding service.
Pros:
- Alliance provides a dependable and integrated approach to customer service outsourcing.
- The company’s emphasis is on helping businesses forge strong customer relationships.
- Having gained international recognition signifies a level of credibility and success in serving a diverse range of industries.
Cons:
- Operating in multiple countries may introduce challenges related to cultural and language differences that could impact communication and understanding.
- Outsourcing customer service to a BPO provider involves relinquishing some direct control over customer interactions, which may be a concern for certain businesses.
Pricing:
- Personalized
11) RPM
With RPM, experience top-tier nearshore outsourcing expertise, providing unmatched customer service, sales support, and back-office solutions.
Pros:
- Geographical proximity to your business location facilitates easier communication and coordination.
- Similar time zones, reduce issues related to time differences and ensure timely responses to customer inquiries.
- Access to a diverse talent pool with specialized skills and expertise, allowing for tailored solutions to meet your specific business needs.
Cons:
- Limited availability of certain specialized skills or niche services compared to offshore outsourcing destinations.
- Economic or political instability in the nearshore location could pose risks to business continuity in rare cases.
Pricing:
Customer-centric
12) HelpSquad
HelpSquad offers modified customer service outsourcing and virtual assistant solutions to enhance your business operations.
Pros:
- 24/7 omnichannel support, ensuring round-the-clock availability to address customer inquiries and support needs across various communication channels.
- Virtual assistant services provide personalized assistance to streamline your administrative tasks and enhance operational efficiency.
- Flexible service options tailored to your business requirements, allowing you to scale support resources based on fluctuating demand and priorities.
Cons:
- Dependence on external service providers for critical customer-facing functions may introduce risks related to reliability and accountability.
- Limited scope for customization compared to in-house solutions, potentially constraining the ability to tailor services to specific business requirements.
Pricing:
Includes a 14-day free trial on all plans
- Jump Start: $185/mo
- Business: $350/mo
- Advanced: $600/mo
13) Influx
Influx delivers personalized customer support solutions, granting businesses adaptable staffing choices and expert services tailored to their requirements.
Pros:
- Influx provides temporary and permanent customer support teams, allowing you to adjust staffing based on fluctuating demands.
- Influx specializes in customer support services, you can benefit from their experience and knowledge in the field.
Cons:
- Integrating Influx’s services seamlessly with your existing systems and processes may require time and effort, potentially causing disruptions during the transition period.
Pricing:
Flexible
14) Back Office Betties
Back Office Betties specializes in rendering virtual assistance tailored for legal firms, offering dedicated receptionists and administrative support to enhance workflow efficiency.
Pros:
- Back Office Betties focuses on providing virtual legal assistants and receptionists, ensuring that they understand the unique needs and workflows of law firms.
- Outsourcing support services to Back Office Betties can be more affordable than hiring full-time in-house staff, helping small and mid-sized law firms manage their budgets effectively.
- Back Office Betties’ virtual assistants are trained to handle administrative tasks efficiently, allowing lawyers to focus on billable work and core responsibilities.
Cons:
- It is mainly focused on law firms.
Pricing:
Bespoke
15) PartnerHero
PartnerHero specializes in customized customer experience solutions, encompassing customer support, technical aid, and content moderation, empowering businesses to streamline their operations.
Pros:
- By outsourcing CX functions to PartnerHero, you can focus more on your core business activities, leading to increased productivity.
- PartnerHero assists in scaling your operations, allowing your business to handle increased customer demand efficiently.
Cons:
- Relying heavily on PartnerHero for critical functions may pose risks if there are disruptions in their service or changes in their pricing model.
Pricing:
- Flex Support: $10/hr
- Flex Support +: $19/hr
- Dedicated Teams: $17/hr
16) PureModeration
Welcome to Pure Moderation, where businesses find tailored solutions for their operational needs. From content moderation to multilingual customer support, their expert team ensures cost-effective and efficient services.
Pros:
- Pure Moderation tailors its services to meet the specific needs of each business, offering personalized solutions for optimal efficiency.
- With a team of experts proficient in multiple languages, Pure Moderation can cater to diverse customer bases.
- Pure Moderation offers a wide range of services, providing businesses with all-in-one solutions.
Cons:
- Pure Moderation’s services may have limitations in scaling operations to meet growing demands.
Pricing:
Unique
Bottom Line
With a significant reduction in support costs, customer service outsourcing companies are a boon for businesses. Additionally, you don’t have to worry about your agent training also. Since now you have an idea of top 16 customer outsourcing companies, it won’t be that hard to choose the one that best fits your business needs.
However, consider Helplama as a better option. With our faster response rate, better conversions, and zero-risk model, you don’t have to worry about your ROI.
What’s more, we offer customized pricing plans starting at just $399/month.
