Tidio vs ManyChat

Last Updated: February 2024

Looking for good chatbot software?

Confused about which chatbot application is best for your eCommerce business?

Wondering which one will be a great chatbot tool for you to achieve more conversions through conversations?

Brush aside all the questions and read this article to comprehensively compare Tidio vs ManyChat. Both are among the popular chatbot softwares in the market.

Today, we will be comparing their basic features and bringing out their prominent differences. So, we recommend you read this article till the end to get a clear picture of which one is best for your business.


Overview of Tidio and ManyChat

Tidio provides live chat and chatbot software solutions that add a live chat widget to your website to enable instant engagement with your customers.

With Tidio installed, chat with your customers on all devices – desktops, mobiles, and tablets. It delivers the solutions required for customer support and sales.

ManyChat, as the name suggests, offers many things to the chat. This chatbot software also allows you to indulge in live chat with your customers over social messaging channels like Facebook Messenger, Instagram, and SMS.

Provides specifically designed software tools and solutions to businesses like restaurants, eCommerce, and agencies.

Chat tools (Final winner – Tidio 4.8⭐/5)

Setup and Use (Winner – Tidio)

Process of initial setup of the software to incorporate the chatbot widget into your business website.

Tidio – Easy to set up using simple plugin technology, which is why this software is considered better than ManyChat. Install and activate your Tidio chat account in less than 5 minutes. No coding is required for onboarding this live chat into your eCommerce site.

ManyChat – It does not require any coding knowledge or design expertise to set up this chat software. The user interface is also easy to navigate through.

Winner – Tidio

Customization (Winner – Tidio)

To be able to modify the theme, color, size, position, and more of the chat widget to complement your brand identity.

Tidio – Use the easy pick-and-drop tools to change the look and feel of the chat widget in alignment with your brand identity.

ManyChat – Offers easy tools to customize the chat widget using simple drag-and-drop tools on an intuitive interface.

Winner – Tidio

Messaging channels (Winner – Tidio)

The presence and availability of your chat tool on different messaging channels help you connect with a wider audience and provide chat support everywhere.

Tidio – Centralizes all conversations from Facebook, Messenger, Instagram, email, and live chat into one window. This makes it easy for your support agents to gain a thorough understanding of all the customer conversations.

ManyChat – Choose your messaging channels among Facebook, Instagram DM, WhatsApp, and SMS to connect with your customers through instant messaging. Utilize their specialized chat support tools to their full potential on these channels.

Winner – Tidio

Canned responses (Winner – ManyChat)

These are saved responses that are automated to answer the most commonly asked questions by the customers.

Tidio – Natural Language Processing (NLP) bots ease your work by handling the FAQs. Auto-segments customers’ questions into categories for you to provide prompt support.

ManyChat – Create and save canned responses. The software responds automatically to your customer’s questions in the chat.

Winner – ManyChat

Chatbot Building (Winner – Tidio)

Along with existing live chat widget, some softwares offer tools to create your own chatbot or even integrate third-party chatbot using API.

Tidio – Allows you to build chatbots easily by using the built-in 35+ templates or entirely on your own, 100% codeless. All essential chatbot-building tools called nodes are built-in to help you easily drag and set actions, triggers, and conditions. This chatbot widget is compatible with all channels.

ManyChat – Visual drag-and-drop builder tools help you create complex chatbots easily without any coding proficiency. Yet, you can build chatbots for messaging channels only.

Winner – Tidio

Chatbot Automation (Winner – Tidio)

Automation tools that help you to automate the chat conversational workflows to efficiently reduce repetitive manual tasks. So that you can achieve faster response time and first-time resolution results.

Tidio – Its automated workflow sends auto-responses to customer queries, social comments, stories, and mentions. Routes the chat conversations to the respective agent automatically. Sends auto-reply in the absence of your agents or if your team is busy to reply immediately.

ManyChat – Automatically sends answers to product questions and FAQs, and redirects to the agent if necessary. Enable auto-responders to social comments, story mentions, and messages to engage in more conversations in auto-mode.

Winner – Tidio

Integrations (Final winner – Tidio ⭐ 4.8/5)

Tech stack collaboration (Winner – Tidio)

Agility to collaborate with your existing tech stack or any third-party software for providing various eCommerce customer support solutions.

Tidio – Seamless integrations with more than 37 customer support-related and eCommerce solutions softwares like Shopify, Mailchimp, Google Analytics, Facebook, Instagram, WordPress, and more.

ManyChat – Apart from Facebook, Instagram, and WhatsApp, ManyChat can also connect with popular tools like Google Sheets, Shopify, Mailchimp, Paypal, and many more to enable instant chat support for your customers across various channels.

Winner – Tidio

Customer support service (Final winner – Tidio ⭐ 4.7/5)

Support services (Winner – Tidio)

Ironically, the software company that designs solutions for customer support should naturally serve its users the best customer experience. Does this hold true with Tidio or ManyChat?

Tidio – Get 24/7 support through phone, live chat, and email. The company assigns a dedicated customer service manager to assist you exclusively. Plus self-help materials are available on their website.

ManyChat – Along with regular customer support over live chat, and ticket submission, there is an extensive library of self-help guides and tutorials. In addition to these, there are 600 advanced agency partners and 80000 community experts to help.

Winner – Tidio

Analytics (Final winner – Both)

(Tidio – Ratings⭐ 4.7/5, ManyChat – Ratings⭐ 4.6/5)

Analytics Report (Winner – Both)

Almost all of the support softwares generate analytics and reports to measure your overall chat conversations performance.

Tidio – The Analytics of Tidio offers real-time reports of live customers on your site, right from the dashboard. Reports you on overall chat performances and agents’ performances with in-depth chat metrics results. Additionally, the auto-survey at the end of every chat conversation shows you the customer satisfaction results in real time.

ManyChat – With ManyChat’s advanced analytics and reports monitor your every conversation across social messaging channels. Connect the conversations with the conversions report to measure your conversion rate.

Winner – Both

Choose the right one

So far, you read about the detailed comparative study on Tidio vs ManyChat. Since we have carefully analyzed the common features and dissected them deeply based on user reviews, it is now easy for you to pick the right one for your business.

Otherwise, if you are still unable to decide, we highly recommend you check out Saufter. Using its fully automated functionalities, you can deliver exceptional live chat support across leading social platforms and all other existing channels.

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