Tawk.to Reviews, Pricing, and Features

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tawk to reviews

Last Updated: April 2024

You may have heard about Tawk.to’s reputation as a powerful tool for enhancing customer engagement. It is a highly versatile customer communication platform that is designed to centralize and streamline your workflows and enhance your customer support operations. 

However, just a surface-level understanding is not enough to determine if it’s the right fit for your business. That’s where we come in. 

In this guide, we will explore Tawk.to’s reviews, pricing, and features, equipping you with the in-depth knowledge you need to make an informed decision. 

Tawk.to Pros and Cons

Pros 

Cons

Real-time Communication: Offers live chat functionality, allowing you to engage with your customers in real-time. 

Limited Offline Support: While Tawk.to offers the ability to leave offline messages, the absence of 24/7 support may be a drawback if you have global or round-the-clock operations.

Multichannel Support: The platform supports multiple communication channels, including live chat, email, and social media messaging. 

Limited Multilingual Support: If your business requires extensive language support to cater to a diverse customer base, you may find the language options provided to be somewhat restrictive.

Customization Options: Provides extensive customization options, allowing you to tailor the platform to your specific needs. 

Integration Constraints: If you rely heavily on specific software or systems that are not supported by Tawk.to, it may pose challenges in terms of seamless integration and data synchronization.

Visitor Monitoring and Analytics: Offers powerful visitor monitoring and analytics features, providing insights into customer behavior, browsing patterns, and engagement metrics. 

Limited Advanced Reporting: If you’re looking for in-depth and advanced reporting you may find Tawk.to’s reporting capabilities to be lacking.

Mobile Apps: Enables you to provide support on the go through mobile apps 

 

Tawk.to Pricing and Features

Pricing

Tawk.to’s pricing structure is designed to provide flexibility and cater to different needs. They offer a free plan that includes basic features but displays a small “Powered by tawk.to” branding. 

If you prefer a personalized experience, you can get their branding removed at $19/month

Additionally, they offer AI Assist, an AI-powered chatbot, starting at $29/month, which can automate your chat responses. They also provide a forever-free plan if you have websites with limited chat volume. 

You can also get live agent support for $1/hr if you need human agents to handle chats, 

This pricing structure ensures flexibility and customization options for businesses of all sizes.

Features and Reviews

Tawk.to offers several unique features that set it apart from other customer communication platforms. These features include:

Ticketing System

“The free plan has so many premium features such as ticketing, triggers, and shortcuts. They put deep thought into the user experience of both the live support.”

⭐ 5/5, Marcus W.

Tawk.to includes a robust ticketing system that allows you to manage and track customer inquiries effectively. Tickets can be assigned to specific agents, prioritized, and tracked until resolution, ensuring a streamlined customer support process.

Unlimited Agents 

“It allows to add unlimited agents under a single account which is the best feature I found.” 

⭐ 5/5, Nabin Kumar M.

Unlike many other platforms that charge per agent, Tawk.to offers unlimited agent availability on both their free and paid plans. This allows you to scale your support team without incurring additional costs, making it ideal for growing businesses.

Rich Messaging Options

“I have been able to use this platform to better communicate with my clients, it seems to me a very easy-to-use tool, it has real-time messaging and it is incredible that it has a completely free version, it seems to me to be truly incredible software and so far one of the best software on the market.”

⭐ 5/5, Jean Carlos M.

In addition to live chat, Tawk.to supports rich messaging options such as audio and video calls, screen sharing, and file sharing. These features help you to enhance the customer support experience by providing more versatile and personalized communication channels.

Language Localization

“Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests”

⭐ 5/5, Rosalina M.

With Tawk.to, you can provide multilingual customer support and engagement. This feature is particularly beneficial if you have an international customer base.

Chat Routing

“Tawk.to is the best live chat solution for every business website. It has many powerful features. For example, the knowledgebase is integrated within LiveChat, Canned quick replies, has many customization options, and alerts when the agent is already serving the customer.”

⭐ 4.5/5, Riya T.

Tawk.to allows you to route chats to specific departments or agents based on predefined rules and conditions. This ensures that your customers are connected to the most appropriate person for their specific needs, improving response times and customer satisfaction.

Visitor Targeting and Monitoring: 

“tawk.to is actually free but it’s one of my favorite support tools. Just because it’s really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sense which thing actually helps us to convert the visitor into a buyer.”

⭐ 4.5/5, Haradhan D.

Tawk.to offers advanced visitor targeting and monitoring options. It helps you to provide personalized, proactive assistance and increases customer satisfaction as well as conversions.

Mobile App for Agents

“This software has so many features that I can’t believe it’s free. It’s simple to set up, you can change a lot of settings to match your preferences and needs and it’s available on both an app for your phone and on your computer – so you can respond to messages on the go.”

⭐ 5/5, Verified User in Education Management

The platform provides a mobile application for agents, available for both iOS and Android devices. Your agents can stay connected and respond to customer inquiries on the go, ensuring prompt and efficient support from anywhere.

Recommended: How to use Google Bard for customer service

Conclusion

In conclusion, Tawk.to emerges as a comprehensive customer communication platform that offers a range of powerful features and a flexible pricing structure. With its robust live chat capabilities, customizations, and unlimited agent availability, you can deliver exceptional support to your customers. 

However, you may find it lacking in providing integrations, advanced automation, and reporting capabilities. If you seek all-in-one helpdesk support, Saufter is a recommended solution. It provides an AI-driven self-service portal, along with a strong knowledge base and other essential features to effectively enhance your customer support system. 

Experience its benefits firsthand by trying it out for free with no obligations for a 15-day trial period.

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