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Customer Support Knowledge Base: Best Practices in 7 Steps

Customer Support Knowledge Base: Best Practices in 7 Steps

Knowledge Base Alternatives

Ruby Newell-Legner, a customer satisfaction expert, says that, “It takes 12 positive customer experiences to make up for one negative experience.”  Imagine your customer is trying to reach you for a query or dispute, and you aren’t accessible or fast enough to...
Using Zendesk Internal Knowledge Base? Here Are the Pros and Cons

Using Zendesk Internal Knowledge Base? Here Are the Pros and Cons

Knowledge Base Alternatives

Sharing of knowledge is a building block so fundamental and essential to business growth that it is often overlooked. Companies rarely have an efficient way of disseminating information, and when they do, it often hampers team productivity and output. The answer?...
6 Best WordPress Knowledge Base Plugins to Enhance Your Customer Service

6 Best WordPress Knowledge Base Plugins to Enhance Your Customer Service

Customer Success, Customer Support

A quicker turnaround time is essential in any business. A customer always prefers a brand that successfully resolves an issue with the least effort involved in query resolution. This is supported by a Hubspot study which says 93% of customers are likely to make repeat...

Outsource Your Customer Support To the Experts!

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