Knowledge Base Alternatives
Ruby Newell-Legner, a customer satisfaction expert, says that, “It takes 12 positive customer experiences to make up for one negative experience.” Imagine your customer is trying to reach you for a query or dispute, and you aren’t accessible or fast enough to...
Knowledge Base Alternatives
Sharing of knowledge is a building block so fundamental and essential to business growth that it is often overlooked. Companies rarely have an efficient way of disseminating information, and when they do, it often hampers team productivity and output. The answer?...
Customer Success, Customer Support
A quicker turnaround time is essential in any business. A customer always prefers a brand that successfully resolves an issue with the least effort involved in query resolution. This is supported by a Hubspot study which says 93% of customers are likely to make repeat...
