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18 Knowledge Base Examples That Get It Right

18 Knowledge Base Examples That Get It Right

Knowledge Base Alternatives

As the world is becoming increasingly impatient, there is a demand for quick and easy solutions. The internet is full of information, and people don’t like to scrape through immense databases to find what they are looking for. What’s the solution? Knowledge bases, of...
Which Is Best for Knowledge Management? Bloomfire or SharePoint?

Which Is Best for Knowledge Management? Bloomfire or SharePoint?

Knowledge Base Alternatives

No matter the size and industry, your business needs a centralized system to store, manage and share all the information related to your business. But choosing the right knowledge management system can be a daunting process. You need to research and compare some of...
Customer Support Knowledge Base: Best Practices in 7 Steps

Customer Support Knowledge Base: Best Practices in 7 Steps

Knowledge Base Alternatives

Ruby Newell-Legner, a customer satisfaction expert, says that, “It takes 12 positive customer experiences to make up for one negative experience.”  Imagine your customer is trying to reach you for a query or dispute, and you aren’t accessible or fast enough to...
Using Zendesk Internal Knowledge Base? Here Are the Pros and Cons

Using Zendesk Internal Knowledge Base? Here Are the Pros and Cons

Knowledge Base Alternatives

Sharing of knowledge is a building block so fundamental and essential to business growth that it is often overlooked. Companies rarely have an efficient way of disseminating information, and when they do, it often hampers team productivity and output. The answer?...
6 Best Slite Alternatives You Need to Know!

6 Best Slite Alternatives You Need to Know!

Knowledge Base Alternatives

Imagine it’s your first day in the office, and you want to learn more about your new company. Where would you look for the information? Yes, the internal wiki! Internal wiki systems or knowledge base platforms are crucial to educating new and old employees about the...
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