With digitalization, managing customer services has become quite easy, provided you choose the right help desk solutions. Nowadays, every customer service activity can be handled online, be it resolving a complaint, answering queries, or all sorts of customer...
Selecting an ideal helpdesk software that suits your business needs is critical for the success of your customer support. In this article, we will directly compare two customer service providers—Zendesk and Intercom, to help you evaluate what would work best for your...
Whether you’re looking to scale your business or simply looking to ramp up your customer support game, you’ll have to rely on a help desk. It could be that you already have a help desk setup, but it keeps leaving you asking for more. Wherever you stand in your...
Help desk software migration can seem to be a challenging and intimidating task. As a result, many businesses often step back, fearing it as a complicated, expensive, and time-consuming process. Help desk software migration needs a lot of things to be taken into...
