Customer service is a major customer touchpoint that matters. After setting up your Freshdesk account and getting your customer support agents ready, you might have realized the need to upgrade Freshdesk’s native customer support functionality. Fortunately,...
Without any doubt, Covid-19 took the shopping experience to an entirely new level. It changed everything, including how companies interact and transact with their customers, which now happens most often digitally. As a result, chat eCommerce has become more prevalent...
Email communication is an important part of any business. But have you ever thought about how much of your time is spent reading and responding to these emails? A survey by Adobe says that people spend nearly 3.1 hours daily on email, which amounts to 15 hours a week...
Many businesses have been using Zendesk to facilitate customer support and streamline internal processes. With numerous apps to choose from, the Zendesk app marketplace is itself filled to the brim. With so many options available, choosing the best Zendesk apps can...
Influencers play a crucial role in keeping a brand in the eyes of the public. With the ever-increasing number of brands, an influencer app is an excellent platform to bridge the gap between a brand and customers. Influencer marketing also boosts word-of-mouth...
