Customer service is a major customer touchpoint that matters. After setting up your Freshdesk account and getting your customer support agents ready, you might have realized the need to upgrade Freshdesk’s native customer support functionality. Fortunately,...
Communication is key. Be it amongst colleagues or between customers and sales person, communication can help improve your overall appeal. Customer communication is the path to improved Customer Relationship Management (CRM). There is nothing that a one-to-one...
Did you know that around 89% of your customers will make another purchase when they receive a positive customer experience? Building a world-class product does not cut through the current business landscape. Customer service is the key ingredient that distinguishes...
AI-based art generators have been gaining popularity lately. It is fascinating to see applications of AI growing as the day passes. On the other hand, some use cases of AI have existed for some time now — the oldest of them being — AI customer service. AI for customer...
With digitalization, managing customer services has become quite easy, provided you choose the right help desk solutions. Nowadays, every customer service activity can be handled online, be it resolving a complaint, answering queries, or all sorts of customer...
