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How to Communicate Shipping Delays to Customers in 2022

How to Communicate Shipping Delays to Customers in 2022

Customer Support

Imagine this: An angry customer calls to inquire about their order. It was supposed to reach them in 5 days, but it’s been a week, and they still haven’t received the order. You tell them that the order is late and will reach them in 3 to 4 days. But, the...
Help Scout vs. Zendesk: Which Tool Is Better for Support?

Help Scout vs. Zendesk: Which Tool Is Better for Support?

Customer Support

If you’re looking for a tool that can help streamline the customer support process, there are two popular options: Help Scout vs. Zendesk. Both of these products are great at what they do, but which one is best for your team? To make things easier, we’ve...
How to Hire Call Center Agents – Getting It Right

How to Hire Call Center Agents – Getting It Right

Customer Support

If you run a business, you shouldn’t take any chances with customer service. The customer is the best advocate you can find to promote your business. A great customer experience guarantees positive word-of-mouth. Poor customer service will be serious trouble....
Automated Customer Service: Helping Customers Get the Right Support Faster

Automated Customer Service: Helping Customers Get the Right Support Faster

Customer Support

If you’ve ever had to wait half an hour or more on the phone to speak to a customer service executive, then you know why automated customer service is so appealing. We’ve all been there! Customer service automation is all about helping customers get the right...

Outsource Your Customer Support To the Experts!

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