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15 Best Freshdesk Apps to Supercharge Your Support

15 Best Freshdesk Apps to Supercharge Your Support

Customer Support

Customer service is a major customer touchpoint that matters. After setting up your Freshdesk account and getting your customer support agents ready, you might have realized the need to upgrade Freshdesk’s native customer support functionality. Fortunately,...
15 Customer Communication Tools to Engage Your Audience

15 Customer Communication Tools to Engage Your Audience

Customer Support

Communication is key. Be it amongst colleagues or between customers and sales person, communication can help improve your overall appeal. Customer communication is the path to improved Customer Relationship Management (CRM). There is nothing that a one-to-one...
11 Best Customer Service Automation Software in 2022

11 Best Customer Service Automation Software in 2022

Customer Support

Did you know that around 89% of your customers will make another purchase when they receive a positive customer experience? Building a world-class product does not cut through the current business landscape. Customer service is the key ingredient that distinguishes...
AI in Customer Service: Enriching Your Customer Service Experience

AI in Customer Service: Enriching Your Customer Service Experience

Customer Support

AI-based art generators have been gaining popularity lately. It is fascinating to see applications of AI growing as the day passes. On the other hand, some use cases of AI have existed for some time now — the oldest of them being — AI customer service. AI for customer...
Help Scout vs Groove HQ – An Online Help Desk Software Comparison

Help Scout vs Groove HQ – An Online Help Desk Software Comparison

Helpdesk Comparison

With digitalization, managing customer services has become quite easy, provided you choose the right help desk solutions. Nowadays, every customer service activity can be handled online, be it resolving a complaint, answering queries, or all sorts of customer...
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