Shopify Partial Refund: Everything You Need To Know!

Delve into the realm of Shopify partial refunds, essential for effective order management.

Unravel the intricacies of refunding partial amounts within your Shopify platform. Gain comprehensive insights on executing seamless partial refunds to optimize your customer experiences.

Explore the best practices for Shopify’s partial refund procedures in this comprehensive guide.

Why opt for partial refunds on Shopify?

Issuing a partial refund on Shopify may be necessary for various reasons, including:

  • Partial Returns: When a customer decides to return only a portion of a multi-item purchase, keeping some items from the original order.
  • Quality Issues: Refunding a part of the payment due to damaged, defective, or substandard items.
  • Price Adjustments: Offering a partial refund to accommodate price matching, honoring discounts, or promotional deals.
  • Missing or Incomplete Orders: Compensating for missing items or incomplete shipments.
  • Shipping Problems: Refunding a portion to address overcharged shipping costs, delayed deliveries, or issues related to shipping.
  • Customization: Providing a partial refund when only part of a service has been rendered or for partially completed customization work.

Understanding these various reasons allows merchants to manage transactions effectively, maintain customer relations, and adapt to situations where a full refund might not be necessary or feasible.

Also, read 5 Best Automated Refund Shopify Payments Apps In 2023

[Back to the top

Simple Steps to Perform a Partial Refund on Shopify

Making a partial refund on Shopify is relatively straightforward. Here’s a step-by-step guide:

Step 1: Access Shopify Admin

Access the admin panel of your Shopify account upon logging in.

Shopify partial refund
Image Source -

Step2: Navigate to orders

Click on “Orders” from the Shopify admin dashboard.

Image Source -

Step 3: Select the order

Find and select the order for which you want to issue a partial refund.

Shopify partial refund
Image Source -

Step 4: Verify Payment Method

After clicking on the order, ensure to scroll down to the bottom of the order page. Verify the payment method utilized by the customer for their purchase in the “Timeline” section.

Shopify partial refund
Image Source -

Remember, refunds are only feasible through the original payment method used by the customer.

Step 5: Initiate a refund

Upon checking the payment method, scroll back up and click on the “Refund” button.

Image Source -

Step 6: Reason and refund method

You’re given the choice to refund specific items by using the dropdown menu located beside each product’s name or to select a particular total refund amount within the “Refund Amount” field. 

In the refund shipping section, you can process the refund for shipping costs. Shopify will specify the shipping type and associated cost for the order. 

Moreover, you can input a note in the reason for refund section for your reference.

Shopify partial refund
Image Source -

Step 7: Review & Confirm

Verify the items once more, then proceed to click on the “Refund” option to complete the refund process.

Shopify partial refund
Image Source -

Choosing refund will take you back to the order page, and the status at the top of the order will indicate “Partially refunded.”

By adhering to these simple instructions, merchants can confidently navigate the partial refund process within their Shopify platform.

Shopify partial refund
Image Source -

Next, at the bottom, you’ll find the breakdown, displaying the change from paid to partially refunded.

Image Source -

By adhering to these simple instructions, merchants can confidently navigate the partial refund process within their Shopify platform.

Also, read 7 Best Shopify Refund API Apps in 2023

[Back to the top

Key Aspects of a More Seamless Refund Process

For a smoother refund process:

  • Develop Transparent Shopify Return Protocols

Establish transparent return policies in your Shopify store to guide customers on refund eligibility and procedures.

  • User-friendly interface

Opt for a streamlined and intuitive refund process within your platform or store.

  • When refunds are necessary on Shopify?

Understand the circumstances requiring refunds, such as product returns, damaged items, or dissatisfied customers, and adhere to Shopify’s refund policies.

  • Dealing with insufficient funds for refunds on Shopify

If the available balance is too low for a refund, you can modify future payouts. Alternatively, use different payment methods to ensure customers get their refund despite the low balance.

  • Customer feedback

Gather feedback from customers to continually improve your refund process based on their experiences and suggestions.

Also, read 5 Best Shopify Calculate Refund Apps In 2023

[Back to the top

Optimize E-commerce Support and Order Management with Saufter

Saufter’s e-commerce help desk simplifies customer service, order tracking, and returns management. Offering a unified platform ensures streamlined support and efficient order handling.

With robust tools, it optimizes the e-commerce experience for businesses and customers.

Shopify partial refund

Key features

    • Unified helpdesk: A centralized platform to manage customer inquiries, order tracking, and returns seamlessly.
    • Customer service tools: Tools for efficient customer support, including ticket management, live chat, and multichannel communication.
    • Order tracking system: This enables you to track and monitor orders in real-time, providing status updates.
    • Returns Management: Streamlined management of returns and exchanges, ensuring a smooth process for both customers and the business.
    • Automation and workflows: Automate repetitive tasks, streamlining processes and enhancing efficiency in handling your customer inquiries and returns.
    • Analytics and reporting: Provides insights into customer interactions, order trends, and return patterns, facilitating informed decision-making for improvements.
    • Integration capabilities: Integrates with various e-commerce platforms and tools to ensure compatibility and a seamless experience for users.
    • Customization and branding: Allows customization of the helpdesk interface to align with the brand’s identity and customer experience.
    • Knowledge Base: Offers a knowledge base to provide self-service options for customers to find answers to common queries and support issues.
    • Collaboration Tools: Enable internal collaboration and teamwork among support agents for efficient issue resolution and order management.


Understanding Shopify’s partial refunds is essential for managing customer transactions effectively. With detailed insights into issuing partial refunds, businesses can ensure customer satisfaction and refine their operational processes. 

Mastering this aspect empowers a comprehensive approach to handling transactions on the Shopify platform. is your reliable support companion. Saufter simplifies customer service operations, ensuring a seamless support experience.

Avail yourself of free credits lasting six months.


Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now!