11 Best Shopify Chatbot Apps You Should know

Shopify chatbot

Last Updated: February 2024

Step into the realm of enhanced customer engagement and seamless e-commerce experiences with the 11 best Shopify chatbot apps. These tools are set to redefine the way you interact with customers, streamline sales processes, and elevate your Shopify store to unprecedented levels of success.

Discover how these innovative chatbots can transform your online presence and empower your business like never before.

11 Best Shopify Chatbot

1. Tidio

Shopify chatbot

Rating:4.7

Pricing: A free plan is available

Tidio, seamlessly integrated as a Shopify chatbot, enhances customer engagement, streamlines support, and boosts sales. Elevate your e-commerce experience with real-time interactions and efficient assistance.

Key Features

    • Real-Time Customer Interaction: Tidio as a Shopify chatbot enables instant communication with your customers, fostering a more engaging shopping experience.
    • Efficient Support: Provide quick and efficient customer support through the chatbot, addressing queries and concerns promptly to enhance customer satisfaction.
    • Sales Boost: Utilize Tidio to guide customers through the sales process, recommend products, and offer personalized assistance, contributing to increased conversions.

2. Gobot

Rating:4.6

Pricing: Free to install. Additional charges may apply.

Gobot elevates Shopify store conversions with AI-guided shopping quizzes and support chatbots. Providing personalized product recommendations and automating customer support, Gobot streamlines the shopping experience for increased satisfaction and efficiency.

Key Features

    • AI-Guided Shopping Quizzes: Enhance conversions by guiding shoppers to the right products through interactive and personalized quizzes.
    • Advanced Product Recommendation Logic: Utilize robust recommendation logic that goes beyond basic quizzes, ensuring spot-on product suggestions tailored to individual needs.
    • Customizable Design: Fully customize the design, allowing for a personalized and branded user experience. Custom CSS can also be leveraged for additional design flexibility.

3. Re:amaze

shopify chatbot

Rating:⭐ 4.4

Pricing: Paid plans start from $29/month

Effortlessly turn potential customers into delighted repeat buyers with Re:amaze. Moreover, leverage AI chatbots and AI-powered live chat tailored for optimal sales conversions. 

Key Features

    • Multibranding Options: Customize your chatbot widget to align seamlessly with your brand identity.
    • Chatbot Templates: Explore pre-designed templates for welcome messages, order bots, and FAQs, streamlining chatbot setup.
    • Custom Chatbot Builder: Tailor your chatbot functionalities with a flexible builder, allowing customization to meet specific business needs.

4. Gorgias

Rating:⭐4.3

Pricing: A free trial is available & paid plans start from$10/month

Gorgias seamlessly combines Shopify chatbot features with a ticketing system, ideal for medium-sized businesses seeking efficient tracking and personalized customer interactions. Its advanced intent and sentiment detection enhance sales effectiveness, making it a comprehensive solution for streamlined customer support.

Key Features

    • Ticketing System: Combines chatbot functionality with a ticketing system for efficient tracking and issue resolution.
    • Medium Business Focus: Tailored for medium-sized companies, providing easy-to-use tracking and segmentation tools.
    • Personalization Tools: Enables businesses to personalize customer interactions, enhancing the overall customer experience.

5. Maisie AI

shopify chatbot

Rating:4.8

Pricing: A free trial is available & paid plans start from $29/month

Personalized for e-commerce, Maisie AI is a dedicated digital assistant for Shopify, featuring pre-designed templates and a customizable builder. Moreover, Its user-friendly interface and sleek design cater to small business owners, offering simplicity without compromising quality.

Key Features

    • E-commerce Focus: Crafted specifically for e-commerce, Maisie AI is designed to meet the unique needs of online businesses.
    • Ready-Made Templates: Offers a variety of pre-designed templates for quick and easy chatbot setup.
    • Custom Builder: Empowers users with a customizable builder for personalized and tailored chatbot functionalities.

6. Formilla

Rating: 5.0

Pricing: A free plan is available

Discover a powerful solution with Formilla for your Shopify store. Benefit from live chat, chatbots, and marketing automation tools, including real-time visitor monitoring and a versatile multichannel dashboard. If you’re looking for more than a simple widget, Formilla is tailored for you.

Key Features

    • Menu-Based Chatbots: Involve users efficiently with menu-based chatbots, allowing for structured and easy navigation through predefined options.
    • Welcome Messages: Set the tone for user interactions with welcoming messages, creating a positive and inviting experience from the outset.
    • Lead Classification: Automate lead classification, streamlining the process of identifying and categorizing leads based on predefined criteria.

7. Ometrics Ochatbot

shopify chatbot

Rating:5.0

Pricing: A free plan is available

Don’t be deceived by Ochatbot’s vintage appearance – it’s a formidable Shopify chatbot with diverse templates, from synced product feeds to abandoned cart recovery. Trainable NLP-based bots and detailed analytics offering insights into customer journeys make it an excellent choice for your needs.

Key Features

    • NLP-Based Chatbots: Engage users with Natural Language Processing (NLP) technology, providing a more interactive and human-like conversational experience.
    • Exit-Intent Popups and Chatbot Templates: Capture attention with exit-intent popups and utilize a variety of chatbot templates for different scenarios and interactions.
    • Advanced Analytics: Gain deep insights into user interactions and performance with advanced analytics, allowing for informed decision-making and optimization.

8. Relish AI

Rating:⭐ 4.5

Pricing: A free trial is available & paid plans start from $29/month

Discover Relish AI—an advanced shopping assistant not just for customer support but also designed to elevate sales and conversions. With specialized Shopify AI chatbot templates, it caters to cross-selling, upselling, product discovery, abandoned cart recovery, and FAQs.

Key Features

    • Customizable Responses Based on Page Type: Tailor responses with an AI chatbot, adapting to different types of pages for a personalized customer experience.
    • 24/7 Virtual Shopping Assistant: Boost sales and automate customer support with a 24/7 virtual assistant, ensuring timely responses to customer inquiries, order status updates, and subscription management.
    • Human Hand-off Capability: The AI-powered chatbot seamlessly hands off to a human when encountering queries beyond its capability, ensuring continuous and personalized customer support.

9. Chatra

shopify chatbot

Rating:⭐4.9

Pricing: A free plan is available

Chatra accelerates checkout journeys with real-time support and product recommendations. Offering features like Live Chat and Chatbot, it streamlines customer interactions across channels for a seamless and conversion-driven experience.

Key Features

    • Real-Time Support and Product Recommendations: Help web visitors navigate to checkout swiftly with live, real-time support and personalized product recommendations.
    • Cross-Selling Capabilities: Welcome online visitors, cross-sell products to increase average order value, and proactively assist those stuck at checkout.
    • Targeted Chats and 24/7 Automated Customer Support: Boost customer engagement with targeted chats and provide round-the-clock automated customer support.

10. Ako Chatbot

Rating:5.0

Pricing: A free plan is available

Ako Chatbot simplifies Facebook Messenger chatbot creation, guiding customers through FAQs effortlessly. With a user-friendly setup, it reduces response times and delivers exclusive promotions seamlessly.

Key Features

    • Guided FAQ Interaction: Guide potential customers through frequently asked questions about payment, shipping, returns, order status, and more, providing instant and helpful responses.
    • Prompt Customer Engagement: Eliminate wait times as customers receive immediate responses, reducing the need for lengthy waiting periods for inquiries.
    • Exclusive Product Promotions: Deliver enticing product promotions through carousel-style messages, capturing customer attention and driving sales.

11. Assisty.AI

shopify chatbot

Rating:⭐ 4.9

Pricing: A free plan is available.

Assisty.AI excels as a Slack-integrated report app, sending timely business insights. The ability to schedule and receive diverse reports simplifies data management for your team seamlessly.

Key Features

    • Slack Integration: Seamlessly sends notices and business insights to your Slack channel, keeping your team informed and connected.
    • Virtual Data Assistant: Functions as a virtual data assistant within your Slack workspace, allowing you to request and schedule various company data reports.
    • Scheduled Reports: This enables you to schedule and receive reports on your specified timezone, ensuring timely access to critical business data.

Saufter.io: A Helpdesk Powerhouse for Seamless Order Tracking and Returns Management

Saufter.io is an E-commerce helpdesk powerhouse, offering order tracking and returns management capabilities. Crafted for E-commerce businesses, it streamlines customer service, providing a centralized hub for inquiries, real-time order tracking, and efficient returns handling.

Key Features

    • Order Tracking: Enables real-time tracking of orders, keeping both businesses and customers informed about the status and location of their purchases.
    • Returns Management: Streamlines the returns process, offering a centralized system for efficiently handling return requests and ensuring a smooth customer experience.
    • E-commerce Helpdesk: Serves as a centralized hub for customer inquiries, providing a comprehensive platform to manage and respond to customer support issues.
    • Tailored for E-commerce: Designed specifically for E-commerce businesses, addressing the unique challenges and requirements of online retail operations.
    • Efficient Customer Service: Improves customer satisfaction by providing businesses with the tools needed to address customer inquiries promptly and effectively.
    • Streamlined Operations: Centralizes order tracking and returns management, streamlining operational processes for increased efficiency.

Conclusion

In the realm of e-commerce, the 11 best Shopify chatbot apps promise a transformative customer experience. From streamlined interactions to personalized support, these tools redefine engagement and propel your Shopify store into a realm of success. Embrace the power of technology and stay ahead in the competitive landscape with these essential chatbot apps for a future-forward online venture.

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