Shippo Review, Pricing, And Features

Table of Contents

Last Updated: May 2024

Welcome to Shippo reviews, where we’ll dive into pricing, features, and share real reviews to help you make an informed choice for your shipping needs. Discover the advantages, costs, and user experiences that make Shippo a standout solution in the world of logistics and shipping. 

Let’s explore the full spectrum of Shippo’s offerings together.

Shippo’s pros and cons

Pros Cons
  • Multi-carrier integration: Shippo offers support for a wide range of shipping carriers, including USPS, UPS, FedEx, DHL, and more. 
  • International shipping challenges: International shipping with Shippo may involve challenges related to customs documentation and global shipping rules for businesses.
  • User-friendly interface: Shippo’s user interface is designed to be intuitive and user-friendly, making it easier for businesses to navigate and manage their shipping operations.
  • Customer support: Offers customer support but some users have reported mixed experiences with response times and issue resolution. 
  • Automatic label generation: Simplifies label generation and tracking, reducing the need for manual data entry and saving time.
  • Offline capabilities: It primarily operates as an online platform, which might not be ideal for businesses that require extensive offline or manual shipping processes.
  • Rate shopping: Its rate comparison feature helps users find the best shipping rates for their packages, potentially leading to cost savings.
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Shippo reviews on Pricing (Rating: ⭐3.6/5, 3 reviews)

Shippo provides a choice of three pricing plans: Starter, Professional, and Premier.

shippo reviews
Image Source - goshippo.com

Pricing

    • Starter: For those who want to explore Shippo’s capabilities, the Starter plan is the right option. It’s designed for simplicity and flexibility, without requiring you to commit to a monthly subscription. With this plan, you can enjoy benefits like no per-label fees when using Shippo’s default carriers, excellent discounts with major carriers and access to responsive email and live chat support.
    • Professional: With a starting price of $10 per month and a free 30-day trial, the Shippo Professional plan offers everything included in the Starter plan, plus additional functionalities. It is designed to accommodate up to 5 users and is an excellent fit for businesses that engage in high-volume shipping, necessitating batch processing and automated workflows.
    • Premier: If you’re looking for a shipping solution that caters to your specific needs, Shippo provides personalized pricing with support for up to 15 user accounts. In addition to the Professional features, the Premier plan includes specialized offerings like technical implementation assistance and exclusive customer support. It’s perfect for those who desire a hassle-free, adaptable solution.

User reviews

“Convenient platform and competitive pricing.” Rodney G.

“Shippo offers very competitive pricing either on a per label basis or from a monthly subscription model.” Verified User in Automotive

“Many pricing options to ship, purchasing shipping labels, great customer support.” Verified User in Environmental Services

For a comprehensive analysis, make sure to explore Shippo Pricing, Features, Reviews [Complete Breakdown]

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Shippo reviews on Features

We’ll delve into the tools and capabilities that make Shippo a go-to platform for streamlining shipping and logistics, providing you with insights on how it can elevate your business operations.

shippo reviews
Image Source - goshippo.com

1. Multi-carrier integration (Rating: ⭐4.9/5, 5 reviews)

Shippo allows users to connect and manage multiple shipping carriers, including USPS, UPS, FedEx, DHL, and more, from a single platform.

User reviews

“The biggest downside to Shippo is that they do not offer any FedEx integration.” Verified User in Automotive

“Access to UPS, not just USPS (Etsy only offers USPS), and quicker to use!” Benjamin C.

2. Label generation (Rating: ⭐4.6/5, 10 reviews)

Streamlines the creation of shipping labels, minimizing the need for manual data input and ultimately saving valuable time.

User reviews

“I can just create my labels automatically along with letting my customers know that their package has been fulfilled.” Kasie M.

“We tried it a couple of times to print labels and there were definitely no complaints.” Verified User in Computer Hardware

3. Order tracking (Rating: ⭐5/5, 1 review)

Provides order tracking capabilities, allowing users and customers to monitor the status and location of packages in real-time.

User review

“I like that I don’t have to choose specific options to ensure that I get tracking, as I would with other services.” Courtney K.

4. E-commerce integration (Rating: ⭐4.8/5, 4 reviews)

Incorporates popular e-commerce platforms like Shopify, WooCommerce, Magento, and others, simplifying order fulfillment for online retailers.

User reviews

“It’s a seamless integration and we like the functionality Shippo offers.” Verified User in Automotive

“Quick integration with Shopify store.” Kelsea P.

5. Customer support (Rating: ⭐3.6/5, 4 reviews)

Offers customer support primarily through email and live chat, providing users with responsive assistance with their shipping and logistics needs. Additionally, higher-tier plans include dedicated customer support for more personalized assistance.

User reviews

” Automatic communications with our customers provide that extra touch of customer service (without any extra effort on our part).” Verified User in Retail

“Customer service beats out all others hands down!” Verified User in Food & Beverages

“Easy to use, helpful customer support, GUI is friendly.” Verified User in Apparel & Fashion

Shippo’s features offer remarkable advantages for shipping logistics, and by harmoniously merging Saufter’s unified support ticket dashboard, you can ensure a cohesive and efficient customer support journey.

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Unified support ticket dashboard with Saufter

Saufter simplifies support operations by offering a unified interface to ‘get a single view of all support tickets.’ Their streamlined dashboard centralizes customer inquiries from various channels, enhancing efficiency and empowering support teams to deliver exceptional service.

Key features

    • Centralized ticket management: This feature allows support agents to view, access, and manage all support tickets, regardless of the communication channel in a single, unified interface.
    • Improved efficiency: Having a single view of all support tickets streamlines the workflow for support teams. Agents don’t need to switch between different platforms or interfaces, which improves response times and overall efficiency.
    • Prioritization: Support teams can easily prioritize tickets based on factors like urgency, customer importance, or issue severity when they are all visible in one place.
    • Consistency: A unified view ensures consistent handling of customer inquiries and issues, reducing the chances of overlooking or missing tickets.
    • Customer history: Agents can access customer profiles or histories within the same interface, allowing them to provide more personalized and informed responses.
    • Customization: Depending on the platform, users can customize the single view dashboard to display the information and metrics most relevant to their support workflows.
    • Real-time updates: Saufter offers real-time notifications and updates, empowering support teams to stay responsive and provide timely assistance to customers.

Conclusion

In conclusion, Shippo reviews highlight its versatility and cost-effective solutions to shipping needs. With its user-friendly platform and competitive pricing, Shippo is a favored choice among businesses seeking efficient shipping solutions. Explore Shippo to harness its potential for efficient and cost-effective shipping solutions.

In addition to Shippo’s shipping solutions, businesses looking for robust customer support can consider Saufter.

Benefiting from its easy-to-navigate design and extensive feature set, it streamlines customer service processes. 

Give Saufter a try today and experience improved support operations.

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