NOTE: RETURNLY HAS OFFICIALLY SHUT DOWN AS OF 10/1/2023.

Wondering which Returnly pricing plan is best for your business? Read this article to first learn about all the features you get with it and compare to see what will work out for you. We know how tiring and time-consuming it is to surf through pages and documents to learn about a software.

Thence we did the required research for you and compiled the following information.

What is Returnly?

Send the right item to your customers even before they ship out the wrong item back to you. This is what Returnly helps you with. It lets you engage with your customers at the point of return and simultaneously provides them with a smooth self-returns experience.

The Returnly suite consists of tools to handle returns and exchanges, tracking, and analytics.

In addition to the aforesaid instant shipment, this software also pays for instant exchanges, under the advanced plan. For which, it does not require any payment from the customer. By doing so, you can exceed your customers’ expectations, strengthen brand loyalty, and attract more referral sales.

Look into the types of returns you can offer with this tool.

Types of Returns

• Returns with Returnly credit
• Gift returns
• Instant gift returns
• Green returns
• International returns
• In-store returns

Now you got a basic idea of how Returnly can serve your returns process. To know better, we need to dig deep into the pricing structure and features it offers. Let us proceed towards Returnly pricing breakdown.

Also read: Top 10 Returns Management Software For Your Business

Complete Breakdown of Returnly Pricing Plans

When you go to the pricing page of the Returnly website, you will see two plans mentioned without any numbers next to them. You will find only the available features listed for these plans. And so, here today, we will be comparing only the features of both plans as follows.

• App
• Premium

Click on this button here to visit their plans page directly.

1. App

Price: $149/month. This price information is not given on the company website. Yet we found this from the Shopify app page so that it will give you some idea about its pricing structure.

The App plan from Returnly provides you with basic returns/exchanges features required for your Shopify store.

Key Features

1. Branded Returns Center: Host a fully branded and customizable returns center on your store site.
2. Automatic Labels: On downloading, the software automatically emails the shipping label to your customer.
3. Variant Exchanges: Enable your customer to choose an exchange from the available product variants.
4. Gift Returns & Exchanges: Accept gift returns/exchange easily through the same returns portal.
5. International Handling: Provide seamless cross-border returns experience through automated labels, customs, multi-currency support, and localized returns centers.
6. QR USPS Codes: Let your customers enjoy contactless returns at USPS/FedEx outlets by accepting the returned products using a simple QR code scan.
7. RMA Reporting: Returnly allots a unique Return Merchandise Authorization number for every returns. It also updates the statuses of all the RMAs in an activity log. So your customer support team can access this log to find the status of all the returns.

Limitations

• Automatic Refunds: Major setback in this plan is that you cannot process automatic refunds. The only automation available is label generation.
• Multiple Warehouses: Enabling multiple warehouse locations with this basic App plan is not possible.
• Custom Carrier Account: Connect with only Returnly’s default shipping carriers including USPS and Canada Post.
• Integrations: In this basic plan, it is not possible for you to connect any of your third-party tech stacks with Returnly.
• Analytics: No access to in-depth reports on all returns metrics, except for the RMA log.

This Plan is Good for:

If the basic returns/exchanges tools are sufficient for your business model, then go for this App plan.

Also read: How To Handle Returns on Shopify Effectively?

[Back to the plans list]

2. Premium

Price: Not disclosed. You need to contact the company to get the demo and quote. We have also included the respective link below, next to the features of this plan.

Under this Returnly Premium plan, you will get more advanced features to capture upsell revenue, reduce returns costs, and boost customer loyalty. This includes all App plan features plus the following.

Key Features

1. Different Product Exchanges: When you subscribe to the Premium plan, you can offer your customers to exchange for any variant or even a differently priced product.
2. Automatic Refunds: Set automated workflows to process instant refunds and auto-settlements through the portal and in-store.
3. Multiple Warehouses: With Returnly, add multiple warehouse locations to process returns.
4. Custom Carrier Account: Apart from Returnly’s default shipping carriers, you can also integrate your own carrier accounts here.
5. Buy In-store, Return Online: As the name says, you can accept online returns for the products bought in-store.
6. Custom Domains: Mapping your custom return center URL is available with this Returnly Premium plan.
7. Integrations: Combine popular eCommerce tools like Shopify, Gorgias, Bergen Logistics, ShipBob, and more to ease your daily operations.
8. API Token: Use Returnly API to aggregate, analyze data, and trigger events throughout your customer journey. Your developers can access the Returnly API documentation here.

Additionally, there are some add-ons available with the Premium plan. We are guessing that these could be for some extra charges. Please clarify this info with the company when you contact them. Let us look into those features here.

Premium Plan Add-ons

1. Instant Credit: With this instant feature, your shoppers can get the right item even before sending the wrong item.
2. Instant Exchanges: Offer instant exchanges to your customers where Returnly pays 100% for the exchange and your shoppers need not pay.
3. Green Returns: Reduce the cost of returns by letting your customers keep the items that cannot be sold again. For example, beauty products, intimate or swimwear, etc.
4. In-store Returns: This feature connects your in-store and online store to enable easy, convenient, and contactless returns across channels.
5. International Returns: In addition to the automated international handling, give instant Returnly credits even to your worldwide customers on initiation of returns.
6. Custom Integration: Build a custom returns stack using Returnly API and ensure consistency across systems.

This Plan is Good for:

All the advanced returns/exchanges features required to meet your globalized business needs are in this plan.

[Back to the plans list]

Returnly Pricing Plans Feature Comparison Table

Let us now check out the Returnly user reviews to understand their personal experiences with this software. Thus you will get more insight to help in your decision-making.

Also read: Returnly Vs Loop: Which Is Best For You?

Returnly User Reviews