Re:amaze vs Helplama Helpdesk 

Not sure which platform is the better option for your business?

There’s no doubt, It can be difficult to choose between the two because they are both popular platforms with very similar functionality.

Well, we’ve got you covered. In this guide, let’s compare two of the most popular customer service solutions available in the market and see which one is better for your business: Helplama Helpdesk or Re:amaze.

We’ll compare them overall while also focusing on their specific features to determine which one is a better fit for your company.

  1. What is Re:amaze?
  2. What is Helplama Helpdesk?
  3. Re:amaze vs Helplama Helpdesk: A Quick Comparison
  4. Re:amaze vs Helplama Helpdesk: Customer Support Features
  5. Re:amaze vs Helplama Helpdesk: Marketing Features
  6. Re:amaze vs Helplama Helpdesk: Pricing
  7. Re:amaze vs Helplama Helpdesk: Is There a Clear Winner?

First and foremost, let us get to know the platforms better: 

What is Re:amaze? 

Re:amaze is an omnichannel customer support software designed for eCommerce businesses, making it simple to stay active on all support channels and respond as quickly as possible.

The platform allows you to connect with customers across multiple channels, set up chatbots, streamline workflows, collect customer satisfaction ratings, and so on.

A standout feature is their AI-powered Intents, which help accurately classify support messages and predict customer sentiments.

Re:amaze offers a 14-day free trial and their basic plan costs $29 per month per user.

What is Helplama Helpdesk?

The Helplama helpdesk is an all-in-one customer service helpdesk that integrates multichannel communication, ticketing, and marketing automation into a single platform

It is a low-cost platform that combines customer inquiries from various channels such as email, chat, phone, and social media apps into a live shared dashboard. 

Helplama Helpdesk is designed to be simple to set up and includes a variety of automation features to help streamline workflows.

The paid plans begin at $99 per month/ 3 users. They also provide a 15-day free trial period.

Re:amaze vs Helplama Helpdesk: A Quick Comparison

Here’s a quick rundown of the platforms:

 

Re:amaze

Helplama Helpdesk

Pricing Starts At

$29  per user, per month

$99 /month/ 3 users

Features

Email, Chat, SMS, Social, WhatsApp, Self-service

Email, Chat, SMS, Social, WhatsApp, Self-service

 

Ticketing System

Ticketing System

 

Third-party Integrations

Third-party Integrations

 

Help Centre/ Knowledge Base

Help Centre/ Knowledge Base

 

AI-Powered Automated Answers/ Chatbots

AI-Powered Automated Answers/ Chatbots

 

Live View of Site Visitors

Agent Training Automation

 

Peek (Live Screen sharing)

Unlimited Tickets

 

Re:amaze Mobile App

Automated Order Tracking

   

Automated Returns Center

Free trial

14-day free trial

15-day free trial

Re:amaze vs Helplama Helpdesk: Livechat Features

Features

Re:amaze

Helplama Helpdesk

Social Media Channels

Web Widget

Livechat Customization

Automatic Translation

Chat notifications

Status Page

Custom Chatbots

AI-powered Automated Answers

  • Social Media Channels

Connect your social media account pages to import direct messages and communicate with your contacts directly from the helpdesk.

  • Web Widget

Give customers access to your customer support team by embedding a customized widget onto your website.

  • Livechat Customization

Customize your chat widget’s design, appearance, and messaging options to provide a personalized chat experience across platforms while also matching the look and tone of your brand.

  • Automatic Translation

This allows conversations to be automatically translated within the live chat dashboard.

  • Chat Notifications

Custom chat notifications allow your team to stay on top of account activity by configuring personalized alert options for various workflows.

  • Status Page

Display system-wide issues and incidents in the chat widget to warn customers of potential problems ahead of time.

  • Custom Chatbots

Deploy customized chatbots at various customer touchpoints. Setting up these bots enables you to collect relevant customer information, increase agent productivity, and streamline the support experience without requiring any programming, training, or additional development work.

  • AI-powered Automated Answers

This allows you to provide immediate automated answers to incoming customer questions with available, relevant information. These AI powered answers can be delivered across different channels.

Re:amaze vs Helplama Helpdesk: Customer Support Features

Features

Re:amaze

Helplama Helpdesk

Multi-Channel Communication

Ticketing System

Live View of Site Visitors

Agent Recruitment

Knowledge Base

Automated Order Tracking

Automated Returns Center

Agent Training Automation

3rd Party Integration Options

  • Multi-Channel Communication

Allow your agents to respond to emails, take customer calls, and chat with customers across multiple channels directly from the helpdesk.

  • Ticketing System

The helpdesk includes a system for managing, assigning, and prioritizing customer inquiries. This enables your agents to engage customers through various channels and easily convert queries into tickets.

  • Live View of Site Visitors

A live dashboard displays the total number of customers who are active and online for your website or app at any given time. Your team will also have access to a list of currently online users, complete with their local timezone, geolocation, current URL, and a history of activity events.

  • Agent Recruitment

The helpdesk gives you access to an e-commerce marketplace where you can hire experienced and tested customer service representatives.

  • Knowledge base

You can even convert your most frequently asked support questions into a knowledge base of help articles, allowing customers to help themselves. 

  • Automated Order Tracking

The helpdesk detects delays and issues with your customers’ orders automatically and helps you in proactively resolving the situation.

  • Automated Returns Center

Allow your customers to select the items they want to return or exchange automatically and place an exchange order based on your policies.

  • Agent Training Automation

Your team members can be trained and tested using an intuitive training module based on your prior chats and tickets.

  • 3rd Party Integration Options

Integrate the helpdesk directly into your website, as well as a large number of third-party pages and apps.

Re:amaze vs Helplama Helpdesk: Marketing Features

Features Re:amaze Helplama Helpdesk
Review/UGC Automation
Peek (Live Screen sharing)
In-Chat Video Calls
Unlimited Push Campaigns
UTM Parameters
Automated Deals and Discounts
  • Review/UGC Automation

Automate the collection of Google reviews, Trustpilot reviews, and user-generated videos for marketing purposes.

  • Peek (Live Screen sharing)

With this plan, you can provide screen-sharing assistance to your website visitors and customers. You can also easily view and interact with your visitor’s web browser.

  • In-Chat Video Calls

While chatting with potential customers, your agents can also initiate an instant video call. This enables live guidance, informational sessions, personalized shopping experiences, etc.

  • Push Campaigns

This feature enables you to market directly to your customer base via push notifications. You can send a message promoting a new product, increase sales, and so on using Push Campaigns notifications.

  • UTM Parameters

The helpdesk appends on UTM parameters to your Push Campaign’s primary link. This allows you to see any traffic directed to your primary link in Google Analytics.

  • Automated Deals and Discounts

Set up promotional campaigns like automated deals and discounts to engage site visitors and attract new customers.

Re:amaze vs Helplama Helpdesk: Pricing

Re:amaze Pricing Structure

The platform currently offers three different pricing plans: Basic, Pro, and Plus. Their pricing applies the pay-per-agent subscription model.

  • The Basic plan is Re:amaze’s entry-level pricing plan. This plan costs $29 per user, per month.
  • The Pro plan costs $49 per user, per month. This plan includes all of the Basic plan features.
  • The Plus plan costs $69 per user, per month. This plan includes all of the Basic and Pro plan features.

All of their plans include essential features like live chat, social media, SMS and voice channels, chatbots, performance reports, etc.

Want to know more about the detailed pricing breakdown of Re:amaze? Then, go through our post on Re:amaze Pricing: Which Plan Is Best for You? [Complete Breakdown]

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Helplama Helpdesk Pricing Structure

The platform currently offers three different pricing plans: Standard, Pro and Enterprise. All the pricing plans come with a 15-day free trial.

  • The Standard plan is Helplama’s entry-level pricing plan. This plan costs $99 per month.
  • The Pro plan costs $199 per month. This plan includes all the Standard plan features.
  • The Enterprise plan costs $399 per month. This plan includes all the Standard and Pro plan features.

All pricing plans include a 3 seat minimum and unlimited tickets. An additional amount of $29/m will be charged for each extra user.

Even the Standard plan includes essential features like live chat, social media, SMS and voice channels, email support, knowledge base, etc. These features are adequate for handling the majority of your customer support needs if you are a small customer support team that is just getting started. 

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Re:amaze vs Helplama Helpdesk: Is There a Clear Winner?

As you can see, there is no obvious answer to this question. 

Both these platforms hold up on their own, and the decision between the two is entirely dependent on your company’s needs.

To summarize this comparison, here are a few points:

  • Re:amaze is unquestionably one of the most well-known helpdesk platforms available today. It does, however, perform better in larger multiple team instances where tickets must be distributed among a large number of employees. True, Re:amaze has a few more advanced features, but for most customer support teams, Helplama would be the more appealing option.
  • Helplama Helpdesk, on the other hand, has distinct advantages. It works best as a low-cost help desk ticketing system with flexible pricing plans. If you’re an ecommerce business looking to get started, the platform’s features like live chat, a help desk, chatbots, automated workflows, and reporting will most likely be more useful.

Both platforms are well-designed helpdesk systems that offer a wide range of additional integrations and features to help your team better navigate its communication strategy.

Bottom Line:

So, Re:amaze and Helplama Helpdesk. With the above factors compared, which tool do you think is the right one for your company?

We hope this guide cleared up some questions and made it easier to choose a platform. 

If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Helplama helpdesk could be the platform for you. It is a multi-channel customer service help desk designed for small businesses and enterprise teams. The platform is designed to be cost-effective, easy to set up, and most agents can get started on Helplama with little to no training.

So, what are you waiting for?

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